Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.07

1.1 Rating 912 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

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Metrics

1.1

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 42%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 10th October 2025

Michele Kittredge

Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

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“I have been dealing with this horrible company since April of 2022. I was injured at work. It took them 2 months to send me to an orthopedic surgeon and made me go to physical therapy with a herniated disc. After therapy didn’t help it took another 2 months to get a back surgery approved. They pushed my doctor to send me back to work to get me off w/c knowing I wasn’t able to stand for more than 10 minutes and my company doesn’t have light duty so I’m sent home until they could accommodate me which they were not going to do. Now I have been sitting here waiting for 3 weeks for an appointment to have a spinal injection to see if that will help to put off a spinal fusion my doctor says I need. I have to submit my mileage over and over with them they still owe me a check now they say they sent on 11/28. I have filed a lawsuit against them so I guess this is retaliation. I hope they get shut down and they all end up in the unemployment line. My advice is get you a lawyer because you will not get the treatment you deserve!”

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Posted 2 years ago

“If I could give this company -5 I surely would do that. They overwork their good productive employees by having them work their colleagues work, along with your own. They allow multiple employees to take time off at the same, which puts strain on other employees. Management will act like they care of how you truly feel because they’re just making themselves look good for all upper management. They allow outside contractors to speak to employees like they’re beneath them. This company can’t pay contractors on time which puts a strain on patients wellbeing or treatment. Their pay rates are extremely low with so much stressful work and unorganized departments, besides management who is calculating in the higher salaries. They won’t even allow you to work 40 hours a week. I would not recommend this company for employment at all or any employer to use them for workers compensation.”

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Posted 2 years ago

“they dont respond to you they change your claim person and you have to start all over they dont respond to the doctors offices when you call the main number the put you on hold and never answer your call they just wait till u get tired of being on hold and hang up if i could i would not give them half a star”

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Posted 2 years ago

“This company treats people horribly. Domero doesn't explain anything and doesn't return calls. Kroger should be completely embarrassed to be represented by this company. I've spent thousands of dollars for groceries during the past thirty years and when one of their Seven Up vendors plowed into me (named "Don") they are brushing it off as if it never happened.”

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Posted 2 years ago

“Very disappointing, placed my request on Thursday, it is Monday today and still no one come and no one been assigned yet! Avoid this company”

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Posted 2 years ago

“one of the worst experiences of my life”

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Posted 2 years ago

“Can't believe I actually paid for Short-term disability through Walmart for this company. When I really needed it and I was sick. They denied me. Shame on you I wish I could give you zero stars Shame on walmart for using you They harass you for documents they take their own sweet time very bad company”

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Posted 2 years ago

“I got work related injury at Amazon DLN3 on Oct 2nd ,23 . I have been given hard time by my employers as well as by my Sedgwick . I am still injured and I have not got any workers compensation. It's better to go to Illinois court when you are right and have the rights . Other wise this company will give hard time to other employees who gets work related injuries.”

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Posted 2 years ago

“I have three chronic medical conditions. Sedgwick places me on hold and no one answers and they state they will call back and never does. My car has been repossessed because l have went two months and no pay. To play with people lives is not cool. I am looking for a lawyer and don’t know where to start. Any advice would be greatly appreciated.”

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Posted 2 years ago

“What went wrong everything! My husband has throat cancer and can't speak to do his job and hurts him to talk. Every dealing with this company we have been lied to, literally. They want paperwork back that they never even sent to the doctors. Meanwhile we are going dead broke. Every single time you call you get a different agent and they obviously don't even even look up the notes. Put on hold for an examiner for at least 30 minutes and told my husband has to send an email giving me permission. Even though he can speak enough to tell them to talk to me. I wonder how long it will take for an examiner to call me back? I guess my husband does not deserve to get paid even though he has worked for this company since 2010 and has throat cancer. Who else wants to hire an attorney over this??”

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Posted 2 years ago

“1 star is being gracious. This company takes their own sweet time processing claims. I made sure to put all documents in early and they delay payment!!! Must be nice to play with peoples income. Shame on you! Can't even talk with my "Examiner".”

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Posted 2 years ago

“Every time I apply for an intermittent FMLA its always declined. If the employer isn't interested in working to help the employee who needs Sedgwick to act as an intermediary. Sedgwick services is a waste of the employers money and a waste of time for the employees to think they will be helped with family care time off. I will never recommend Sedgwick for anything.”

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Posted 2 years ago

“Terrible Reps give wrong information will not give there last name yet I have to give them my personal info this seems like a Hippa violation. People should seek legal action against this company.”

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Posted 2 years ago

“Wouldn’t approve my leave even though I have so much proof to show that I need this leave.”

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Posted 2 years ago

“Horrid, calls being hung up by them. Having to fight to try and get short term disability. Being forced into job reassignment when you can just stop sending workers to the only area that causes panic attacks. Taking over a month to even get to that point and making you completely broke because they won't approve the short term. If you have mental health problems they would rather you stop breathing than work with you.”

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Posted 2 years ago

“Awful to deal with, they won’t return your calls and don’t inform you if additional information is needed regarding your claim”

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Posted 2 years ago

“This company takes our money for disability insurance, after being disabled and getting payments for 11 years they abruptly cut my wife off for no reason, good thing I saw this coming and hired a reputable attorney to pull their scammer card on the stand in a court of law , I can’t wait to see these fools fall apart in court and get all the back pay with interest not to mention the attorney fees they will be paying 🤣”

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Posted 2 years ago

“If I could give zero stars, I would. Heartless individuals who claim they know more than a doctor. Sad their personal opinion takes precedence over a medical professional.”

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Posted 2 years ago

“If I could give them a zero, I would. My doctor submitted paperwork on 9/28. They denied the claim. My doctor resubmit the paperwork twice and it took over a month to be marked as received. The paperwork was submitted to appeals department 2 weeks go but, has not been assigned. They are not helpful and it's a call center. Also, information given is not consistent. 😡🤬 Who ever gave them a 5 was paid or work there.”

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Posted 2 years ago

“My parked car got hit by a rental car it took me 4 months to get rectified and they played around all the time with this claim very unhappy with the fact that I was not in my car and had to go without one for 4 months now still trying to get my car put back together barely covered costs”

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Posted 2 years ago

Sedgwick Claims Management Services is rated 1.1 based on 912 reviews