Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.07

1.1 Rating 867 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

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Metrics

1.1

Based on 867 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

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“Horrible. They cancelled my claim due to non receipt of doctors forms. How can I make the doctors office fill out the forms ? They’ve had three weeks and I’ve been checking constantly but I can’t make them fill out forms. Why penalize the patient for sloppy follow up by doctors ? I requested an extension for the paperwork and it was denied. Now I can’t get my STD started and I’ve missed a month of pay. Thank you sedgwick. Horrible company.”

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Posted 1 year ago

“My company Northwell used Sedgwick to manage their leave. I had a terrible experience with them as did my coworker. My department is small (6 nurses). Two of us were on maternity leave and were overpaid. They then reached out to us months later asking one of us for $500 back another for $750 back. They said it was human error and people typed the wrong numbers in by accident. It happened on 7 different days though… human error cannot be happening that often and I find it very sketchy that it happened to 2 of us on the same type of leave. I do not want them managing my leave in the future and would not recommend”

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Posted 1 year ago

“It doesn't get worse than this. You get a different answer depending on who you talk to. There is a high level of incompetence. You can't get answers to your questions. Some reps don't call back. It's shockingly bad and unprofessional!”

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Posted 1 year ago

“PLEASE TAKE THE TIME TO READ THIS - I BELIEVE SEDGWICK IS BEING ILLOGICALLY BASHED!!! I have had Three - Count Them - THREE - Separate Extended Leave Claims through Sedgwick as a Lowes Employee, and I've only been their employee for TWO YEARS!! First, A Proper Shout-Out To Them for putting up with my apparently hazard lightning-rod life! The first accident, a rather odd pallet lifting and stacking incident in which I partially tore a tendon in my right forearm! This required surgery, a month and a half of recovery and physical therapy! Next, a winter, right shoulder ligament injuring trip-and-fall in the parking lot of my apartment complex. This occurred over a mid-parking lot cement "parking guide" with no raised markers. This structure disappears when it snows more than 6 inches!! I'm still addressing the safety hazard this poses! Again, over a months rehab and recovery! Thirdly, and worst, a severe auto accident involving a practically head-on collision with a cement embankment! (I'm starting to feel that Murphy is somehow a relative of some kind!) This fractured my Sternum, and though no treatment could help, I was again out for over a month! Each and every time Sedgwick immediately accepted my claim, expediently processed it and kept me updated through their My Sedgwick Website!! By the way, all claiments have 24-Hour access to this site, and are informed of this in the Snail Mail and Emailed claims documentation!! This is how to contact your Case Manager with any questions you may have!!! Sometimes I must wait a day or so for a response, but I simply consider how many injured people there are - then this becomes totally acceptable!! Remember; Patience Is A Virtue Folks!! You Are Not The Only Claimant They Have!!!! Also, I have always been paid by Sedgwick no later than Two Weeks after my claim was approved, and that only takes, at most, a week - as long as you provide the understandably required documentation! My goodness! A three week wait - to me, that's a pretty fast response to an unpredictable and processing-required occurrence!!! Face it - They Are A Health-Care Business, ever heard of HIPAA?!? It's a paperwork nightmare that they must correctly follow TO PROTECT YOU!! In the future, look more closely at whether you are actually Working "Properly" With Them --- Or Simply, Judgmentally, And Selfishly, Against Them!! PLEASE THINK ABOUT IT!!!! Sedgwick Is Not Evil Or Out To Get You - Just An Insurance Company Filling A Much Needed.Service!! Thanks To Anyone Who Reads This In It's Entirety - I Hope It Helps! THANKS SEDGWICK FOR ALL YOU'VE DONE FOR ME!!🫡👍”

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Posted 1 year ago

“They are the worst company ever!!!!! I have gotten the run around and they keep requesting documents. Taking 2 months, claim still pending. I received a email that things are complete, then need more information. No one should have to deal with this, especially when you are disabled.”

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Posted 1 year ago

“This is the worst insurance company I have ever encountered in my life. I have a claims rep who is unresponsive. Ive sent 15 emails and 2 months have passed and Im still not reimbursed for my claim (which is a small repair). They also don't give you any alternate ways of communication if your rep is unresponsive. They're awful. Avoid them at all costs.”

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Posted 1 year ago

“I have been employed with a company for almost three years. This company uses Sedgwick for employees to claim disability or leave. I filed a claim because I have a suicidal son. I received a phone call from one of their employees. She told me, that I couldn’t use my leave for an anyone, but myself. So, I explained the situation again. She still said I couldn’t use my leave for anyone, but myself. I kept my composure and said I appreciate your help and have a good day. This rude, unprofessional, apathetic, woman said “WHAT”. I said I said thank you for your help and just ended the call. I have been paying for long and short term disability since I’ve been employed with this company. I hate disrespectful and none empathetic people. I wish I could rate them without stars.”

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Posted 1 year ago

“I was assigned to Carolyn Shutack as my claims representative. She does not return phone calls, emails, and when I called in to main office to address my concerns, they did not assist me and instead Carolyn finally responded. I am still owed money from Sedgwick, but doubtful I will receive it. I only had to deal with them because the person who damaged my car was insured through them via rental.”

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Posted 1 year ago

“All of you need to get Work Comp Lawyers and let them do the work these people are bad and are trained to not pay things to save money.”

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Posted 1 year ago

“Sedgwick is the absolute worst short term disability insurance out there. They tell you one thing and do another! Then they decide not your Dr if you can go back to work or not. No wonder they have had so many lawsuits against them!”

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Posted 1 year ago

“For a simple STLOA and FMLA due to mental health conditions, I was told I was denied. They requested continuous notes from a doctor I repeatedly said I wasn't seeing any longer. They when I provided the correct doctor's information, they didn't send the paperwork and denied my claim. Now I can't get paid and have no money whatsoever and I have a family to feed including 2 small boys. It's not right at all.”

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Posted 1 year ago

“Denies legitimate claims so they don't have to pay. Not trustworthy at all.”

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Posted 2 years ago

“These people are are nothing but oxygen thieves. Be prepared to spend your time chasing ghosts. No calls returned from Claim Manager to Supervisor. I finally called WalGreens to let them know so they tried as well, guess what....? Sedgwick still didn't answer..... This behavior only forces the injured to seek legal representation. Shameful!”

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Posted 2 years ago

“There has to be something done about this company they put you through hell for the little money I get they keep trying to get me to go to work when I can't. There should be some legal stuff that can be done. I shouldn't have to beg for my money”

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Posted 2 years ago

“poor communication and or non existent , bad reflection on Best Buy perhaps legal is a better option”

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Posted 2 years ago

“My Sedgwick has a worst customer service ever and my case manager was not helpful at all I tried contacting her millions times I never got call back fro her. Even After my case of accepted they didn’t pay me. I asked my case manager(tiffiny Johnson ) many times to let me talk to her supervisors or manager. She kept denying my request.”

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Posted 2 years ago

“They don't reply to messages on the website. Its near impossible to get anyone on the phone. And for the last few weeks, I have had to contact them to tell them I need to get paid for the previous week. I've done that twice already in the past month! My doctor wanted me to get an orthopedic appointment over a month ago and I still have not heard anything about it. Sedgwick is a sad excuse for a workman's comp company.”

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Posted 2 years ago

“Sedgwick is the worst company I have ever dealt with concerning my workman's comp. The sent me to an ER one night and then an emergency care doctor 2 days later. Took about 2 weeks to get an MRI set up, then another week after results to get me an orthopedic. I have had 3 different administrators and not one has answered the phone or called me back. I have 3 communication emails in there system and no answers. The administrators contact info is no where to be found. The only reason they get a 1 is because the second nurse I was assigned would respond to emails. Horrible Horrible Horrible”

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Posted 2 years ago

“Absolutely dreadful company. Should not be allowed operate. No customer service. No replies to emails. I can't believe in this day they are still operational. Avoid at all costs.”

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Posted 2 years ago

“Sedqwick is the worst workmens comp insurance Co. They lack proficiency. Horrible in returning nor even.Zero calls when u call.its voicemail.case adjuster has been changed to 4 different people in.less than a yr & everyone needs a refill of info .as for the mileage. It's exhausting to Resubmit they make it too difficult . When u get luckyto talk to your adjuster most of them.started yelling til I told them off .their lack of staff does not excused their lack of proficiency and costumer service.its horrible to be in da middle.bet.them and your md .not only they denied receiving. Orders or rx or any paperwork fr your mds but u are told to.call it yourself.forget about talking to any supervisor it's like no one existed.i remembered Justina is the yeller and rude and I'm just glad she got changed. Hope to get out of this Sedqwick sooner no wonder Lawsuit is huge on them. Hope they do better in hiring or better Hope our co do better I. Getting rid of sedqwick!!!!”

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Posted 2 years ago

Sedgwick Claims Management Services is rated 1.1 based on 867 reviews