Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.07

1.1 Rating 866 Reviews

2 %

of reviewers recommend Sedgwick Claims Management Services

Company Reviews

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Metrics

1.1

Based on 866 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Sedgwick Claims Management Services 1 star review on 25th January 2025

Anonymous

Anonymous // 01/01/2019

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“Horrible to deal with. Never return my calls. I have been off work for four months and they have only given me two payments and one was a partial. My next step is a lawyer. The most useless company that will make you suffer by not giving you the money you are owed.”

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Posted 1 year ago

“Sedgwick is the worst leave service company in the complete world they play with your time health and money no compassion for people who maybe already stressed due to health over all zero stars in my book I wish my job switch from these people they lie they’re never on the same page as the company you work for they are over all hell!”

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Posted 1 year ago

“If I could give zero stars I would. “Independent medical reviews” are a joke; they are just trigger happy to deny, deny, deny. Sending in documents and appeals? Good luck getting those to the right place and included in reviews despite multiple online and phone follow ups. Awful experience.”

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Posted 1 year ago

“No response to my query for 3 month's. Seem to be completely understaffed. The response I received was mixed up with someone else’s. Terrible”

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Posted 1 year ago

“I have been a state employee for four years. All four years I have paid for a long term disability insurance out of my paycheck. An outrageous amount of money has gone to this company. So this 1 time that I needed to use it to support myself and my family, they have done EVERYTHING in their power to make sure that money is not paid out in any way. I have jumped through hoops, seen multiple physicians because the first one I saw “was inadequate to diagnose me” with what they diagnosed me with. And even after I found someone “adequate” SURPRISE. Now it has been to long, and now we still need office notes from that first office, and now we are denying you and you have to go through the appeal process which takes 90 days. We will also make sure that you don’t ever get a call back from your examiner, and we will have battered call representatives take the heat for all of our absolute bullsh*t. Absolutely Horrible. Not EVER will I pay this company another dime to carry LTD. Or anything else for that matter.”

Helpful Report

Posted 1 year ago

“Get an attorney. This company is not on your side. Every 1 star review is 100%. I was naive, thinking (in the beginning) that they were going to help me get better. They are crooked right out of the gate. They start this game with their antics (not responding to phone calls, etc.), and treatment gets delayed and gets worse. It is ridiculous that this is legal while they ruin peoples lives who were injured on the job and treat you like a criminal. They are the absolute worse!!!”

Helpful Report

Posted 1 year ago

“have had to call, fax documents, and remind them to do their job repeatedly. Now, I discover that they have closed my claim without paying the co-payments for my hospital visits. That bill is going to collections and can hurt my credit. I may have to pay it now! TERRIBLE insurance company!”

Helpful Report

Posted 1 year ago

“Appalling response from Sedgwick. They never answer their phone. They sent my claim to Axa insurance re. Home insurance instead of to AIB travel insurance. I lost my laptop while returning from holidays and wasted hours filling in a Claim form and trying to get through on phone. Avoid AIB travel insurance at all costs. Michael (AIB retired manager).”

Helpful Report

Posted 1 year ago

“We have HSBC Home Insurance through Aviva claim ref 4502996966. We had serious flood damage during Storm Isha in January. HSBC claims service advised that they would be able to assist. We sent photos of the roof damage . Then we were advised that Sedgwick would be sending out an inspector . An appointment was made but Sedgwick later asked for the date to be changed but it was not convenient for us to change it. In the event an Inspector Paul Osman called here on Thur 4 March about 4pm. He was not happy that we would not change the date and his attitude during the visit was appalling. He could not have been here more than 5 mins. He showed no interest in any explanations how the storm and wind had penetrated and damaged the rubber roof membrane causing a leak through to the ground floor. He was not open minded but merely said that we should "not hold our breath" about the success of the claim. He merely left saying he would do a report. We found Mr Osman very unprofessional , unpleasant and rude. Why you would have someone like him the face of your organisation is beyond us. Maybe he was having a bad day but we deserved a fairer hearing.”

Sedgwick Claims Management Services 1 star review on 5th April 2024

Helpful Report

Posted 1 year ago

“Worst company ever! I was hit back in November of last year and its taken this long for them to do anything. My car have been in the shop for 2 weeks now and they lied about sending the payment which still havent been sent! No tracking number no confirmation number then the examiner had enough nerves to call me and go off because I need the information. Really need to go out of business if this is how business is going to be conducted. Worst experience of my life!”

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Posted 1 year ago

“Is zero stars an option? If the goal is to NOT get you well and just waste your time then they are a great company. They repeatedly deny treatment that their own contracted doctors recommend as not needed! My adjuster doesn’t seem to care at all. Not a good company on my opinion”

Helpful Report

Posted 1 year ago

“I can't get a straight answer. I've jumped through all the hoops.”

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Posted 1 year ago

“Home Depot delivery and microwave installer told me I had to remove part of my backsplash in order to install the microwave. He said the new microwave was longer, but turns out the mounting plate is standard. I didn't have to remove the tile after all! After complaining to Home Depot, they made a claim with Sedgwick. The Sedgwick representative said it was my choice to remove the tile and I should have gotten a second opinion! At this point they are still reviewing my claim, but I am done with them. They aren't worth my time and energy for a few hundred dollars.”

Sedgwick Claims Management Services 1 star review on 2nd April 2024

Helpful Report

Posted 1 year ago

“Run around on the phone with no call back & cut short on leave via text message”

Helpful Report

Posted 1 year ago

“Horrible customer service, rude response to messages and the Dane Street team they use to review claims was just as rude and reckless. Couldn’t even get my age corrected on the report. I have no faith in a person who states they thoroughly reviewed my medical records and yet cannot get the simplest of information correct. I’ve been diagnosed with a listed disability that is causing me considerable health issues and I’m unable to work now. After waiting four months and appealing the denial, I still don’t have benefits. I’ve never asked for disability, extended time off or any type of assistance. But now I’ve had to do this due to the new diagnosis and the decline in health. The last thing a person needs when they’re going through this type of life altering experience and the challenges it brings is for a company who should be helping to be rude to them and dismiss their request for assistance when they clearly didn’t read the information they were sent. They don’t consider what effect this has on the person. I’ve lost my home and had to move in with family. Had to take out loans I can’t afford to pay back. It’s been very difficult. Then to deal with this company and their team members being rude to you on top of everything else. It’s just horrible.”

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Posted 1 year ago

“Garbage useless I was on leave for only 3 days doctor wrote a note that I'm on bed rest but they want to deny me because one of their many papers they sent me in mail had one missing question out of a hundred now I might be fired Its only 3 days n n doctor left a note what more do these morons want ? Garbage”

Helpful Report

Posted 1 year ago

“After a Coach Bus Service bus hit me as I was stopped and waiting to make a turn, I was sent a letter by Sedgwick. The letter was courteous and informative and provided a point of contact. I thought, "Well isn't this nice?" I was naive. Sedgwick was responsible for arranging a rental car while my car was being repaired. I should have claimed the rental car right away, but instead...I offered to just submit a few Uber receipts for transportion costs. It would be simple for me and cheaper for Sedgwick. They agreed. After I picked up my car, I submitted receipts for $106. I was told a check would be provided as long as I signed a release. Most significantly, the release was required to be signed by a notary. None of this was disclosed when we agreed to the above arrangement. All this...for a little over $100 that saved Sedgwick the cost of a rental car and fuel for a week. I'm writing this review as a caution to claim EVERYTHING you're due from Sedgwick. Do not compromise. They may indicate they'll compromise, but don't expect anything but a hassle in the end.”

Helpful Report

Posted 1 year ago

“I'm trying to resolve a claim that was filed a month ago and the person I spoke to was horrible. She said I was taking it out on her when I clearly trying to explain the situation. She then said that maybe she was having a bad day and I should take it into consideration. They messed up my claim and I'm the bad one. I asked to speak to someone else and she abruptly put me on hold while I was still taking. The next person I spoke to was very professional and we're in the process of resolving the issue.”

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Posted 1 year ago

“I took PPL on 3/07/24. I was approved on 3/15/24. I called numerous times to my case worker to make sure everything was a go and that I would get paid on normal payday. Of course here’s payday with no check and no answer! STOP MESSING WITH PEOPLES MONEY!”

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Posted 1 year ago

“I have been out of work with a neck injury due to the negligence of my workplace, and was paired with Nicole as my caseworker. Nicole not only didn’t answer my phone calls for three days, she then told me that I should not be “bedridden” off of an injury since I was of younger age. She then claimed I tried to Gaslight her when I confronted her about comment regarding my age. Nicole then tried to dismiss my doctor’s orders and insist I should be up and walking around despite my diagnosis of paraspinal spasms due to my neck sprain. She was completely unprofessional and downright disgusting.”

Helpful Report

Posted 1 year ago

Sedgwick Claims Management Services is rated 1.1 based on 866 reviews