“Unbelievably poor service. Phone calls can take up to an hour to get through and then drop without warning. A simple claim for less than £200 is now entering week 6 despite all requested information being given on day one. Avoid this company!”
“Everyone that I have spoken to with Sedgwick is so unprofessional and rude. It’s clear that nobody enjoys their job and has no intent on helping their clients.
Ashlee Goslik was the first casualty claim’s specialist I was assigned to when someone hit my car and I needed to get it repaired. She was so rude and demeaning via email. She made you feel like a complete idiot after I apologized for asking so many questions as I had never been through this process before. Emails such as “In my email to you on 7/25/2022 I explained the process. You can view the email in the thread below. If you have any questions, let me know.” As if I couldn’t read or understand. She was so rude but thankfully my case was transferred to Nicole Baker who was a Sr. Auto Adjuster. She was friendly enough via email but again, hard to reach and took a long time to get back to you. After the car was fixed, I called Sedgwick back to file a diminished value claim and was assigned to Regina Scott. Every single time I talk to her on the phone, you can tell how much she hates this job. She is so rude and literate doesn’t have time for you. Getting ahold of her is also impossible regardless of how many voicemails you leave her. It’s funny because she sounds so friendly on her voicemail recording but the woman you talk to on the phone is someone completely different. I tried to remember to be the bigger person and remain kind and sweet but after not hearing back for weeks, I was over that. I assumed her email is the same as Ashlee’s and Nicole’s (first name.last name) and sent her an email but I will be calling and asking to speak with her supervisor if I can’t get ahold of her by next week. This whole process has been horrible and I pray that I never have to deal with anyone from this company ever again.”
“They are simply a filler for their clients. There role is to evade contact, send out contact letters requesting same information to exhaust you. You can mail email and jump through every hoop and they will come up with any loophole not to pay the claim. They are slimy and they will have to merge with someone sooner rather than later.”
“The absolute worse company for handling claims on employee’s behalf. Just awful people, they are only interested in helping your claim be denied. Poor communication skills and people skills. I hope they go out of business and lose all of the multiple contracts they have. Worse thing that ever happened to my company. I believe the company has instructed them to try and deny as many claims as possible to scare workers to come to work sick and in pain even though they claim they don’t want you to work under those situations. Fuckum!!!”
“Rude rude rude...i got an email from a lady that was so condescending, I was appalled. I hate that Amazon uses this place!!!!!! Sharon Mccoy needs to work on her people skills!!!”
“They are the worst. They can not get dates right. It is impossible to speak with anyone other than a work from home customer service rep. They do not return calls and there is no communication between anyone at all. Are they really saving companies money? The lowest bid on a service is not always the best bid. My company was doing better when this was handled by in house employees.”
“I have a uhaul storage locker, I pay to have the contents insured. A water line burst and damaged te contents of my locker. Uhaul employees threw away some of my items because of the damage.
Its been over a year and although there was initial contact I have not been able to get in contact with anyone from Sedgwick for the last 5 months. I call every day and send emails (Kathleen Hilson) but never any response.
Starting to get very frustrated with the lack of professionalism and curiosity this company shows. But from the reviews I've read, it seems to be their standard practice.”
“I was giving a claim number #134068438 by the adjuster name Alvarez after submitting all evidence the guy asking for Car title all methods to frustrate other part in other not to pay for damage done on my vehicle. Several communication was made both email and phone calls. They are fraudulent insurance company the public should desist from patronizing such company Sedgwick . I just receive a letter that my phone was unreachable very laughable .
Rotimi.”
“left a 97 year old lady without hot water for 7 days now and nobody gives a monkey's, awful company avoid at all costs, really poor customer service, they deserve to go bankrupt”
“Where to start you get the call and from the start they dictate what they are doing not what they can do for you.
They work on the behalf of the insurance company to save them money they will tell you it can be repaired just by taking a photo then the emails start that's when they price the works at just from a photo.
The adjustor turned up with a clip board and lazer to measure didn't even place a hand on the work needed ?
I had to make safe and remove the material from the footpath after they left.
I have had three builders to my premises and all have said that it can't be fixed needs replacing but Sedgwick will still send emails to say otherwise.
I have been with my insurance company for over 10 years and this is the first claim and it's none fault incident so claiming off the other insurance company to which I found out are both the same trading under different names hence Sedgwick to bully boy tactics and save them the payout.
Best to check and gather information for yourself photos independent builders etc.
Also check out insurance bullying on Google and get clued up as solicitors are willing to step in and have had to take these companies on don't get pushed around with insurance jargon and seek legal advice.
And on renewal shop around as loyalty is not rewarded.”
“The absolute worse company or employees to try and reach. Best Buy employee hit my car back on 11/3 I have tried to reach the agent that's handling the claim and its now 12/28. No response no calls. My insurance had to pay for damages and waiting to get reimbursed for my deductible and other fees taken out from the rental car company. This company is a disgrace!!”
“Bankrupting our family over legit claims with multiple doctors and surgeons testifying as to my husband’s need for hip surgery. Absolutely the worst company and disgusting how terrible they treat people. They should be sued for malpractice! As if being unable to work and being in severe pain isn’t bad enough they make a very simple process horribly complicated and delay basic medical care! How are they getting away with this?!?!?! #classactionagainstsedgwick”
“A lowes truck hit my car in a parking lot with my kids in the car. No one was returned any phone calls or emails. This is extremely frustrating and unexceptable. The contact person is Rebekah and only works till 3 if she is a real person. I have call everyday since Thursday last week. Her email is now a failed delivery.”
“We’ve had to deal with them over a home claim for water damage this incident happened 3 months ago we still don’t have anything settled and we cannot seem to get a hold of anyone by email or phone it’s a real joke of a company!!!!!!!!”
“OMG ...
THEYB
ARE MORE THAN MESSED UP
THERE CHECK BOUNCED ....
AND THEY DID WANT TO PAY FOR ...LATE FEWS ...
Shannon Sedgwick was on San Antonio Woman ... frontbpage ..
Wearing a 10 thousand dollar suit ...
How selfish ...
My check was for less thab 1000.00 ..
And it BOUNCED ....
DOES SHE KNOW Jesus ...
What would Jesus Do ..????
Not at alll ....
What does money do for them .....
.”
“These are some of the most unprofessional, dumbfounded individuals I and my coworkers have ever dealt with. Not one of them can or are willing to put forth the effort of doing thier jobs correctly. The new hires are not properly trained, and won't answer our calls because they can't do the jobs that they were so called, trained to do. What a Crappie company!”
