Name: Sedgwick Claims Management Services
Rating: 1.08

“Disgusting customer service very condescending they don’t care or listen to your claim total snd utter disregard stay clear”

Helpful Report

Posted 4 years ago

“Let me start by saying this is by far the worst company on the planet and is not for the people. My senior claims adjuster “Nancy Minot” is M.I.A. And does not return phone calls or emails. Her Supervisor “Tonya Hawthorne” is no better. Both show a lack of concern for my claim and anything that comes along with it. I had surgery to repair my severed quad tendon and patella from a 800 pounds vending machine falling on me at work. I was given a 1% by the designated doctor that they chose. He didn’t do any X-rays or never tests other than running a pen along side my leg and taking measurements. What a joke Dr. Levine truly is. In Texas your allowed a second impairment which I received from a none workers compensation affiliate. I received far better care from X-rays of my complete lower body and nerve tests which after 3 hours and a 3 week wait it came bk to result in 20% impairment. Sedgwicks Tonya Hawthorne snobby self along with her attitude let me know today that they were sticking by the 1% which is no surprise. See ya at the hearing and if that doesn’t go well the next real court date. I plan of fighting Sedgwick, I see first hand what they are doing and how they have treat and continue to treat me is dead wrong. If I could rate this company a ZERO I would. Definitely not for the people but in fact for themselves, it’s a reason their is a score of 92% bad. If people did their job instead of lack their of maybe somethings would change. I can’t wait for the day someone shuts this company down.”

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Posted 4 years ago

“pretty much the same as others. Sedgwick denies denies denies. you get 2 phone calls: the one where you explain what happened. Then the one some time later that you are being denied. I'm a Marine Veteran; you picked the wrong person to try to screw with. Customers: get yourself an email tracking service that can tell when links are opened, emails opened, etc. I tried to file an appeal (because they will deny you right off) through their website. their website was down/couldn't file the appeal/blah blah. So I filed an IT incident in Nov 2020. took until MARCH 13 2021 to get a reply. Constant phone calls to Sedgwick will get you nowhere. I didn't even get the extension for my 'rep', and sometime LATE March 2021 got his email. The incident happened in SEPTEMBER. There needs to be a class action lawsuit, and for them to get shut down. Big enough penalty to hurt them.”

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Posted 4 years ago

“One star is too much!! The most unprofessional service I have ever received!”

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Posted 4 years ago

“Cant even get in touch with anyone for a claim. Have been calling daily for 2 months. No one ever answers nor do they bother to call back. My insurance is having the exact same problem getting in touch with them leaving my claim on what seems to be an indefinite hold status.”

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Posted 4 years ago

“This company is HORRIBLE when it comes to communication. I wonder how many phone calls and or emails one needs to make before they can get a response. Try complaining to a claim adjusters supervisor and they won’t contact you either......hmmmmm, wonder what the supervisors supervisor would do?”

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Posted 4 years ago

“For a disability company, I must say they are horrible! If you need to recover from a medical condition don’t expect to do so. Most of your recovery will be contacting this horrible company. They are not in the business to assist you in making sure you get well, they are here to make sure you have to spend every week contacting them and worrying if you’ll be compensated properly, to receiving proper medical care. Let’s not even discuss the ‘customer satisfaction survey’ that hangs up on you before you can do the survey either. I’m not sure how employers can say they care about their employees when they decide to link up with an organization like this! I can only imagine if they had to handle life insurance policy’s on a death! Oh my, how horrible that process would be! They don’t deserve any stars!”

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Posted 4 years ago

“I must admit that this claim company does not listen or work in the interest of customers unfortunate enough to be referred to them by insurance company. I was flooded in Aug 2020, and to date not one part of claim is resolved, almost five months later. Be warned always get their advice in writing, do not let any part of the claim slide. Take pictures of everything being claimed for, as I did, put on gallery MIclaim, only to be told by the company that runs it Sedgwick that they can’t access it. Will farm out to so called independent assessors for contents, be warned if you dont have picture then you will not get anything like it’s value, even if the clear up company pretend to take details videos and pictures it will not help. Offered £3700 to complete repair to building work, refused to accept, company appointed by sedgwick let slip that they would charge £14000, and would have to add to claim as their loss adjuster had missed several areas needing attention. Please contact your insurers frequently especially if you are getting run around and delay tactics. 3 months after I had said I would want them to put house back in order they indicated that I had to confirm I was not accepting cash settlement, despite emails indicating this several times( just delay after delay). So contents not resolved, electrical items not resolved, building work not even near getting started. My insurance company spoke to me re renewing my insurance with them, no way, they have to take responsibility for employing these fools.”

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Posted 4 years ago

“Horrible company. Works for Home Depot and ARS rescue rooter. https://rippedoffvet.com/”

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Posted 4 years ago

“Sedgwick totally mess my claim. I have used only 7 weeks since March 2020 from November 2020. But system shows that I used 35 weeks out of 52. Even when I called them they got my phone number and hang up.”

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Posted 4 years ago

“Got to be the most confusing, unorganized, 1 1/2 hour wait to speak to someone company ever. If I were a company DO NOT use their service. BAD BAD BAD!!!!!”

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Posted 4 years ago

“Don’t waste your money paying for their short term disability. They denied my wife’s claim despite the fact that a cardiologist diagnosed her with Inappropriate Sinus Tachycardia and explained why and how extensively it disabled her. A beta blocker put her back on the road to good health. But Sedgwick was awful to work with and clearly only was working to figure out how to deny the claim.”

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Posted 4 years ago

“Sedgwick is a NIGHTMARE i would rate this company 0 stars but they do not give you that option because they can add 1 STARS together to get SOMETHING rather than NOTHING. Right from the beginning when they tried to convince us we were insured for only a fraction of the sum we were entitled to it has been one long nightmare - and I mean long - 10 MONTHS SO FAR. They take weeks to do anything, do not respond to emails or phone calls and then employ bad Agents whose work inflicts health problems. Sedgwick have caused us physical, mental and emotional distress and anxiety.. and still is.”

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Posted 4 years ago

“Utter shambles of a company!! Had the misfortune of using these muppets via Admiral multi cover. A simple home emergency for a blocked toilet and Sedgwick sent an inept drainage person out followed by an inept plumber who did not do any proper analysis to resolve the issue and have now left us high and dry. It took us a month to get what they call a final response letter back from there complaints team and was not worth the wait at all as they still did nothing more for us other than email me back in a condescending manner and when you try talking to them over the phone you get someone hostile at that other end and makes you feel very angry as no help at all! We now have to fork out and get our own people in to resolve as they are stating not an emergency to get out of paying for this simple job to be rectified! I would not recommend this utterly dreadful company to anyone! I would rate them zero stars if I could!”

Helpful Report

Posted 4 years ago

“Utter shambles of a company!! Had the misfortune of using these muppets via Admiral multi cover. A simple home emergency for a blocked toilet and Sedgwick sent an inept drainage person out followed by an inept plumber who did not do any proper analysis to resolve the issue and have now left us high and dry. It took us a month to get what they call a final response letter back from there complaints team and was not worth the wait at all as they still did nothing more for us other than email me back in a condescending manner and when you try talking to them over the phone you get someone hostile at that other end and makes you feel very angry as no help at all! We now have to fork out and get our own people in to resolve as they are stating not an emergency to get out of paying for this simple job to be rectified! I would not recommend this utterly dreadful company to anyone! I would rate them zero stars if I could!”

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Posted 4 years ago

“I would avoid any insurance company… I would avoid any insurance company that use this company. We had the misfortune of having several cars stolen from one of our units around Christmas time last year. Our insurance company chose to instruct these muppets to look into the claim. I have been asked to explain how I thought the cars had been stolen by the gentleman that works there "To Which I responded I aren't a thief how would I know, isn't that a job for the police". They smile like a cheshire cat, but don't be fooled. Wolf in sheep's clothing stings to mind. It took 6 weeks for them to drag their arses out to the crime site. "LEFT HAND DOESNT KNOW WHAT THE RIGHT HAND IS DOING" springs to mind. KEEP CLEAR OF INSURANCE COMPANIES THAT USE THESE,”

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Posted 5 years ago

“Do they ever authorise a claim? After my recent experience, I have serious doubts. Yes, they say all the right things to your face and then, behind your back, say the complete opposite. I would have given no stars if I could.”

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Posted 5 years ago

“Why 1 star is the minimum and not 0 is beyond me. For the last 4/5 months they have been the bane of my existence. They have wasted my time and money. Forever making me go through hoops and answer questions again And again that don’t even have any correlation to my claim. My case was dealt with Possibly the dumbest of them all there I’m telling you this guy has selective hearing. He hears what he wants to hear and runs with it. Even after he is wrong and I call him up on it he still pushes to prove his own narrative. This whole company is a joke. Instead of picking up my calls for the past 4 months so we can discuss and come to a mutual understanding they would send me an automated pre-written template and call it an update on my case. They waste so much time that I truly believe that they are on billable hours. I’m even starting to believe they must have a contract that undermines they keep a % of unpaid claims hence they clutch at all the straws to not uphold a claim. well I will fight them to the end. I will not be silenced and I will not be treated unfairly because some stupid guy doesn’t want to hear me or understand what I’m saying instead he wants to do his own thing. How can so many reviews here be so rubbish .. this can’t be a coincidence but a portrayal of their poor work ethic , underperforming services and a testament to their deluded tactics. This whole company is a joke and yes moving forward any company that works with them or has ties with them will definitely not be gaining me as a customer.”

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Posted 5 years ago

“Why 1 star is the minimum and not 0 is beyond me. For the last 4/5 months they have been the bane of my existence. They have wasted my time and money. Forever making me go through hoops and answer questions again And again that don’t even have any correlation to my claim. My case was dealt with Possibly the dumbest of them all there I’m telling you this guy has selective hearing. He hears what he wants to hear and runs with it. Even after he is wrong and I call him up on it he still pushes to prove his own narrative. This whole company is a joke. Instead of picking up my calls for the past 4 months so we can discuss and come to a mutual understanding they would send me an automated pre-written template and call it an update on my case. They waste so much time that I truly believe that they are on billable hours. I’m even starting to believe they must have a contract that undermines they keep a % of unpaid claims hence they clutch at all the straws to not uphold a claim. well I will fight them to the end. I will not be silenced and I will not be treated unfairly because some stupid guy doesn’t want to hear me or understand what I’m saying instead he wants to do his own thing. How can so many reviews here be so rubbish .. this can’t be a coincidence but a portrayal of their poor work ethic , underperforming services and a testament to their deluded tactics. This whole company is a joke and yes moving forward any company that works with them or has ties with them will definitely not be gaining me as a customer.”

Helpful Report

Posted 5 years ago

“Horrible dishonest unethical company,they handled my disability claim unfortunately.They used shady tactics all the way back starting in December to deny me the ability to return to work.My Dr explained in detail that I could return with no restrictions-for every paper he sent they would keep sending repeats or new ones,each time they recieved a new one they would tell you they needed another 3-7 business days to review it -using this method they managed to delay my short term past a year in an attempt to push me into long term and allowing my company to terminate my employment.Luckily because of my union we are allowed a 3rd neutral Dr opinion or these creeps would have succeded.I will be taking legal action against them once I get back and I would highly encourage anyone reading this to also do the same.Make sure you keep all paperwork they send-get a list of all the calls you make to them-and keep any fax transmittals-if you live in a state like I do which is a 1 consent also record the calls because they lie a lot.They should be shut down.And if your company hired them and you have a union try to push them out like I will be doing'Remember these people dont care at all about you-they will intentionally lose paperwork,stop calling you back,attempt not to pay you,and use any means possible to make your life hell and deny your claim-if that doesnt work they will shift direction and try to keep you out of work in the hopes of you losing your job.Well im trying to raise the red flag for anyone using them beware.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Sedgwick Claims Management Services Reviews