Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.07

1.1 Rating 912 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

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Metrics

1.1

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 42%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 10th October 2025

Michele Kittredge

Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

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“My Sedgwick has a worst customer service ever and my case manager was not helpful at all I tried contacting her millions times I never got call back fro her. Even After my case of accepted they didn’t pay me. I asked my case manager(tiffiny Johnson ) many times to let me talk to her supervisors or manager. She kept denying my request.”

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Posted 2 years ago

“They don't reply to messages on the website. Its near impossible to get anyone on the phone. And for the last few weeks, I have had to contact them to tell them I need to get paid for the previous week. I've done that twice already in the past month! My doctor wanted me to get an orthopedic appointment over a month ago and I still have not heard anything about it. Sedgwick is a sad excuse for a workman's comp company.”

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Posted 2 years ago

“Sedgwick is the worst company I have ever dealt with concerning my workman's comp. The sent me to an ER one night and then an emergency care doctor 2 days later. Took about 2 weeks to get an MRI set up, then another week after results to get me an orthopedic. I have had 3 different administrators and not one has answered the phone or called me back. I have 3 communication emails in there system and no answers. The administrators contact info is no where to be found. The only reason they get a 1 is because the second nurse I was assigned would respond to emails. Horrible Horrible Horrible”

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Posted 2 years ago

“Absolutely dreadful company. Should not be allowed operate. No customer service. No replies to emails. I can't believe in this day they are still operational. Avoid at all costs.”

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Posted 2 years ago

“Sedqwick is the worst workmens comp insurance Co. They lack proficiency. Horrible in returning nor even.Zero calls when u call.its voicemail.case adjuster has been changed to 4 different people in.less than a yr & everyone needs a refill of info .as for the mileage. It's exhausting to Resubmit they make it too difficult . When u get luckyto talk to your adjuster most of them.started yelling til I told them off .their lack of staff does not excused their lack of proficiency and costumer service.its horrible to be in da middle.bet.them and your md .not only they denied receiving. Orders or rx or any paperwork fr your mds but u are told to.call it yourself.forget about talking to any supervisor it's like no one existed.i remembered Justina is the yeller and rude and I'm just glad she got changed. Hope to get out of this Sedqwick sooner no wonder Lawsuit is huge on them. Hope they do better in hiring or better Hope our co do better I. Getting rid of sedqwick!!!!”

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Posted 2 years ago

“Sedgwick is by far the worst company I've ever dealt with. Zero customer service and zero communication. After using long term disability through Sedgwick, I believe I would have been better off without it. Forgot about ever talking to a human, there is no way to e mail your case manager and they NEVER return phone calls. But you can count on getting nasty threatening letters and e mails from them. BEWARE!!”

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Posted 2 years ago

“DO NOT USE THIS COMPANY. THEY ARE USELESS AND UNHELPFUL. ONLY CARE ABOUT NOT PAYING THE CUSTOMER. DO YOURSELF A FAVOR AND FIND A DIFFERENT TRAVELERS INSURANCE BECAUSE IT IS A WASTE OF MONEY”

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Posted 2 years ago

“Sedgwick only listens to one side of the party that is in their best interest. They make their decisions without any concrete evidence except the word of the party they are covering for. Useless company.”

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Posted 2 years ago

“The representative was quick to say that they weren't paying for my 2nd surgery for the injury that I had at work. Even though, it was in the doctor's notes after the first surgert. The inflamation made it impossible to finish the surgery in one session. The delay may cause me to lose one of my rotator cuff tendons. There was an entire week that I couldn't get in touch with her and I reminded her of an upcoming appointment twice before I tried to return to light duty. I got denied light duty and called her again. She acted like it was the first time that she heard about my upcoming doctor's appointment and updated my end date on the very last day of the approved time only because I called her for the third time about it. On the third call she asks for the location of my company. She apparently, went almost 4 months without knowing or pretended to not know. The last call she told me to wait while she opened my file and was recording. That was the first time she ever did that. My travel expenses were not paid in full. The amount is less than half of the amount submitted even though it was documented doctor's visits and physical therapy. I recommend to avoid this company if possible.”

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Posted 2 years ago

“Sedgewick (re:Home Depot damages)has been in contact with me but, so far, it's been very disappointing. Sedgewick is throwing the blame on the installers who were sent to my home BY Home Depot. I trusted Home Depot and signed a contract with them (not some contractor) to be responsible for the work done in my house. As it stands, I do not want those installers back because I had to tell them not to come back to my property and they make me very uncomfortable. Evidently, from emails sent from Sedgewick, this fact is being ignored! It should be included in the contract that Home Depot takes no responsibility for damages caused by people WHO THEY CHOSE to send to your home and evidently Sedgwick supports that! Customers have a right to know that!”

Sedgwick Claims Management Services 1 star review on 21st August 2023

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Posted 2 years ago

“Jennifer is my examiner and she is playing games with my health period she has made up lies saying that I have physically threatened her life which is a lie. I was injured back in the middle of july and I have yet to actually have a conversation with my examiner anytime I call only for a message. Jennifer has also given out personal information to my former employer”

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Posted 2 years ago

“I have had great help with customer service. I had never ever been able to reach my case manager who would be the only one able to help me. I call 2-3 times a day for almost 2 months now and have never talked to a case manager. I have been told that they had put in their notes they had called me everyday and sometimes twice a day. It never happened. Its terrible. They need some serious restructuring.”

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Posted 2 years ago

“DONT use them!! I have worked here the training is horrible and the supervisors suck!! You are micro managed AL DAY LONG and harped on as well. If I could give them a zero I would!!!”

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Posted 2 years ago

“Danja refuses to answer tough questions and prefers to hide behind a vail of silence.”

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Posted 2 years ago

“I’ve never been able to talk to anyone other than a customer service agent. Case workers and supervisors never call back but say they do. It’s an awful company to deal with.”

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Posted 2 years ago

“They are in the business of making sure claims are not processed in defending the company that holds a policy. But to have the nerve to defend the action of an overtly aggressive employees' action during a non-aggressive conversation is extremely unethical. Needless to say, the people who work for companies in the twentieth century lack quality in conduct and ethics internally and externally. As a former Chubb employee several years ago, I wouldn't use Sedgwick to insurance my children's bicycles.”

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Posted 2 years ago

“Claims are always denied, even with correct paperwork”

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Posted 2 years ago

“One year waiting and 5 different case managers already and none has done anything for me. No chance of any income here disabled at home.”

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Posted 2 years ago

“I decided to go ahead and look up the reviews because I have been hurt since July of last year and I went back to work under restriction conditions which means I went from the warehouse to work from home, and I still ended up with more severe problems and I’ve been to five different doctors. I’m on five different medication’s things to my injury at the warehouse and they are fighting me and this is my third appeal with the doctors. They have lost all my paperwork they have not worked on my case I am so mad with them I’m mad with my employer. so we ended up doing a blood test to see why I was feeling so sick all the time not including my neck injury come to find out I have diabetes type two which is a actual disability with SSDI but I prefer to work and just get better and do my My prescriptions that they gave me to feel better so that I can go back and work in September instead of being on the system well they decided that the second time around the third time around they wanted to take it to a doctor and send it to a doctor that has no clue what he’s doing. He’s a freaking idiot I’m seeing a ortho and he said I wasn’t seeing ortho they make things up. The doctor is a liar I can go on the basically they’re liars liars liars and they are parking our money probably they probably approved it and put it into their own bank account.”

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Posted 2 years ago

“Unethical - this company does not care about patient care, it only cares about money. Furthermore, all their employees involved in my claims process were unethical and twisted words to work in the insurance companies favor.”

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Posted 2 years ago

Sedgwick Claims Management Services is rated 1.1 based on 912 reviews