Sedgwick Claims Management Services Reviews

Name: Sedgwick Claims Management Services
Rating: 1.07

1.1 Rating 912 Reviews

1 %

of reviewers recommend Sedgwick Claims Management Services

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Metrics

1.1

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 3%
Accurate And Undamaged Orders	Greater than 42%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sedgwick Claims Management Services 1 star review on 10th October 2025

Michele Kittredge

Sedgwick Claims Management Services 1 star review on 11th June 2025

Anonymous

Anonymous // 01/01/2019

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“Representative was agressive, not wanting to help. Was an extremely difficult process and still haven’t been reimbursed. The insurance cards for prescriptions didn’t work at a major pharmacy. I believe that may be deliberate. They don’t want to pay. Have lost tons because of someone else’s negligence. Don’t recommend this company at all.”

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Posted 2 years ago

“Apparently a random doctor knows whether I need leave better than my specialist in a super rare autoimmune condition. The teams also provide inconsistent information. Do not recommend and avoid at all costs.”

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Posted 2 years ago

“Hello to all experiencing difficulty with Sedgwick. I have some advice. GET AN ATTORNEY IMMEDIATELY. It will help tremendously. I was involved in a car accident where a driver ran a red light in a rental car and totaled my car and caused injuries. The driver admitted fault and I had dash camera footage. I also came out of pocket several thousand dollars to get back on my feet after the accident. Sedgwick dragged their feet and stonewalled me for 4 months. Purposefully "missing documents" and using other delay tactics to frustrate me and get me to give up. Finally I hired an attorney who drafted a demand letter to all parties involved (not just Sedgwick). As a result, the car rental company and the person that hit me were helping to pressure Sedgwick into settling ASAP. It worked! Within two weeks my car was paid off and I am being reimbursed for other financial losses. The injury case is ongoing. PLEASE, if you can... Hire an attorney. It's the only way to get Sedgwick to respond with action. They are a horrible and deceitful company. FIGHT FIRE WITH FIRE!”

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Posted 2 years ago

“I am so annoyed and frustrated with Sedgwick. This is my 2nd time filing maternity and disability leave with them and they ALWAYS lose my paperwork and try to say that my leave is not approved because they haven't received the paperwork so I ALWAYS have to call them for them to be like, "Oh yeah we go it." Also it's so hard to get ahold of anyone who will help me. I keep getting "transferred" which is just them sending me back to the start menu where I have to wait several minutes on hold again. I usually have to make several phonecalls until I get lucky and actually get a competent customer service representative who actually knows what she's doing. Most of the reps have no idea what they're doing. Please improve your training and do better Sedgwick. Also why do they keep asking you to confirm your dates when you have already told them?”

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Posted 2 years ago

“They've let me sit, injured for 4 months, no treatment and called me recently to tell me they overpayed me and need me to pay them back. Literally a joke of a company and I will do everything I can NOT to pay them back.”

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Posted 2 years ago

“An employee with Sedgwick confirmed with me that I could use my last two weeks of paid parental leave after my daughter's first birthday as long as I scheduled it before then. I have the Sedgwick employee's confirmation of this on voice-mail. Then during my leave, another Sedgwick employee told me they won't pay me because they don't pay the time after her 1st birthday. So that week and a half after her birthday was unpaid and I had to cover it with my sick hours. Luckily I never call in sick so I had over 100 hours of sick pay saved up I could use to cover the time but I shouldn't have had to pay (literally) for their mistake. I understand companies/people can make mistakes but they should of taken ownership in making it right. Instead the employee telling me they wouldn't pay me spoke down to me like I was a child, even after I told her I had a recording of the other employee confirming I would get paid. Terrible communication skills.”

Helpful Report

Posted 2 years ago

“This company is incredibly hard to get paperwork sent to all they do is say they have not received it constantly over and over. I was told to mail it to them through a p.o. box. I would suggest if you have to use this company be ready for a fight.”

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Posted 2 years ago

“Claim agents do not answer the phone. After leaving a message they do not return calls. I have also sent emails with no response back. This is the worst customer service I’ve ever dealt with in my entire life.”

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Posted 2 years ago

“I was hurt at work and went to the ER and was told to go see an Orthopedic Doctor. It's has taken three weeks before I heard from anyone from Sedgwick. And this adjuster name Jennifer Meyers called me a month later been so rude and negative speaking to me I had to stop her and let her know that I was not a kid. She was drilling me like I was on the witness stand like I was telling lies.I received a call from my grandson school so I asked her if she could hold on and she agreed. When I clicked over she had me on hold. So I called all day trying to reach her and left many messages and one response. I even sent emails asking for her supervisor and no response. I've been in so much pain every since I have fallen. The Orthopedic nurse reached out to me and said that Jennifer called her after three weeks of her calling to get approval told her that she was not going to approve for me to be seen because she hasn't received a video of me falling.”

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Posted 2 years ago

“It’s taken almost I year to get a settlement even after They Produced all the Numbers and I agreed to their figures. Signed off on a a release. Still haven’t received funding. They said they mailed the check. It’s been 10 days. No check has been received. It appears they’ve lied again.”

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Posted 2 years ago

“If I could leave 0 stars I would. Sedgwick was horrible. I had to file my claim 3 times before it was opened. The first guy never put it in the system. I talked to another person who put 1 in then was called the next day by another person who was rude to me about why I didn't file within 5 days. I explained again that the 1st person didn't open the claim and I already gave my info to someone yesterday. She said she couldn't see that information so I had to go through the whole process again. This was just the start. Everything went downhill and I still can't get them to close my case. This company is a nightmare”

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Posted 2 years ago

“I hit a pot hole 7 months ago at Frys in AZ, it was full of water and I was brand new from Seattle and thought it was just water over road! I got ahold of Frys who put me in touch with Sedgwick! I have gone through two sets of tires and been sucking up gas like crazy, my adjuster had me go get four estimates! First one said, frame bent and it could cost 6,000.00 and the others close to this, she said they’ve would pay rental but when I got to rental it was not authorized ( keep in mind that my car is very dangerous) I continue to call Sedgwick telling them I was in DV and I needed alignment!!! I even was trying to get to Seattle for grandsons birth driving, no response! Finally month 5 Sedgwick states I must pay for alignment to get proper diagnoses and they will reimburse? She offers me $1,000.00 to close claim on my 2019 Nissan Sentra that I bought with 4 miles new!!!!! It’s been a nightmare, they now say get alignment and we will reimburse right away!!! Got into rent money and now may be kicked out for non payment as it’s been over a week and Sedgwick isn’t returning my calls and knows that money was for my rent! If needed I have 4 attorneys ready if needed and they will give me five cars”

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Posted 2 years ago

“Sedgwick is a horrible company to deal to. They will ensure that your claim is paid out. The staff do not have any empathy and are unprofessional, rude and disrespectful towards customers. They will try to find another issue with your house so that the insurance do not pay out and their surveyor is not fully qualified. Their credentials cannot be viewed online. DO NOT TAKE an insurance policy with RSA they are crooks,”

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Posted 2 years ago

“Denies all claims without independent reviews”

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Posted 2 years ago

“It is the blind leading the blind. You could call every 10 minutes and ask the same question and I promise you will get a different answer every time. None of which will be right.”

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Posted 2 years ago

“One star service. I am not represented properly by agent. Nothing got paid. Salary is late every time”

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Posted 2 years ago

“They are a Horrible Company. Have had to deal with them multiple times and they have ooor communication. They lie and send you false hope texts and they ignore your calls . You never get to speak to your examiner. They cause more stress and anxiety then I already have. I never want to deal with them again. They need everyone to file a lawsuit against them for their horrible business practices. They dont listen to your Drs or you. They drag you on where you are not able to pay your bills just because they dont want to mess with your claims or come up with excuses. Im over it. Im at the point where I am ready to file a lawsuit for emotional distress. I am the only one working and suffer from anxiety panic attacks and depression and they are causing me to be more sick dealing with their lowzy tactics. Sedwick needs shutdown for good. Stop falsifying peoples lifes and what their Drs are telling you.”

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Posted 2 years ago

“They refused my short term disability after delivery of my child. They also refused my FMLA after delivery of my child. My own husband had accepted FMLA with his company on me before I even had FMLA on myself. I'm the one recovering from child labor! Everyone on these reviews should get a lawyer and file a huge lawsuit against this company. Put them out of business. They deserve to rot like they let their customers who've struggled with their own personal health issues and had no support.”

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Posted 2 years ago

“My hubby was hurt. His job unfortunately uses Sedgewick for short term disability claims. His case manager told us we needed a letter from the state that either says approved or denied. Not once did he say you need to go through the state in order to get paid. They are very vague with how things work and trying to get your case manager to call back is a nightmare. We called twice and got 2 completely different answers about his case. So if you live in the State of Washington as soon as you file a disability claim with these idiots you have to file with the state immediately in order to get paid. They do not tell you this. After reading other reviews it seems like they do put customers first anyways.”

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Posted 2 years ago

“Took Paternity leave, my representative rarely answered the phone and there was no way to leave a message. Also they told me I had 10 days remaining of leave and I asked to use them and all it was approved. When I took those days they never informed me I in fact only had 8 days left and only emailed my supervisor saying my return to work day was 2 days earlier then what was discussed so now I have to use my personal days to cover 2 full days of pay off due to sedgwicks errors. Also the website tracker for used and available days is never correct do NOT go by that it says i still have 6 weeks available.”

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Posted 2 years ago

Sedgwick Claims Management Services is rated 1.1 based on 912 reviews