Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Box had been opened left at front door , flowers dumped back in ,Yodel stuck a piece of tape over box saying it had to be resealed. Didn't look anything like photo not even a bonnie ribbon just a length of grey tape . Tried phoning just cuts off , so much for customer service.”

Helpful Report

Posted 3 years ago

“The flowers I received as a gift were incredibly poor. The P&P label had been stuck on the box upside down so the flower heads had been squished against the bottom of the box in transit. On arrival, a large proportion of the flower heads had fallen off and were sitting in the corner of the box. The remaining heads were browning because they had been squished and bent under the bouquet weight. Some of the stems had identification stickers still on them. I did not receive the chocolates that had also been ordered. I took photos and a video and sent them off to the customer service team. The team did come back almost straight away and advised they would resend, including the chocolates. The second box arrived in the same condition as above. The quality was incredibly poor. This time I also had mouldy flower heads within the bunch. It looked as though a spider had nested in them and wrapped the flower heads up in cobweb. But it was in fact just dead mouldy flower heads. I have asked for a refund and would not recommend using Serenata Flowers for a special occasion.”

Serenata Flowers 1 star review on 14th December 2021

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Posted 3 years ago

“Terrible. Flowers look nothing like the scam advertisment. 30 pound wasted. Will never order flowers online again.”

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Posted 3 years ago

“Non delivery on birthday, refused refund because of imaginary adverse weather.”

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Posted 3 years ago

“I ordered flowers for my sister's birthday only to discover she would not be there on the date. I emailed from my home in NZ 2 days before and to re-schedule the order. Not possible appparently - I had asked to change re-schedule the order 2 hours from original order!! TERRIBLE!”

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Posted 3 years ago

“Very good, the flower delivery the next day and received a nice confirmation message.”

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Posted 3 years ago

“Avoid at all cost. Paid over £40, and the pictures are the end product. Ruined my mum and dads anniversary gift that I get them flowers every year”

Serenata Flowers 1 star review on 6th December 2021

Helpful Report

Posted 3 years ago

“What an absolute disgrace! We ordered flowers and a vase for my 87 year old Morher-in-law’s Birthday. Payment was promptly taken from our account and two days after her birthday the flowers still hadn’t arrived. You are unable to speak to customer service by telephone, it is all via e-mail or live chat which is frustrating. They blamed the courier and said it was a difficult to find address (it isn’t). Then said they would investigate. They offered to resend the order at no additional cost to ourselves!! I suggested as we had been embarrassed, inconvenienced and disappointed a resend and a refund or voucher would be more appropriate but customer service said this wasn’t possible. Eventually, I was offered a refund and the ordered was cancelled. Several hours later, the flowers were delivered - unbelievable! This company doesn’t know what it is doing. It really isn’t acceptable to promise delivery on a certain date and let customers down in this way.”

Helpful Report

Posted 3 years ago

“Do not waste your money by giving this rip off merchant your business. First bunch arrived DEAD. Second bunch was thrown together by someone I can only assume was wearing a blindfold. If the thousands of other bad reviews are not enough to put you off, see attached photos. I’ve also included a picture of what they’re supposed to look like, just for a laugh.”

Serenata Flowers 1 star review on 4th December 2021

Helpful Report

Posted 3 years ago

“Flowers never came in time and when delivered nothing like advertised on website. Will not use this company again very disappointed.”

Serenata Flowers 1 star review on 2nd December 2021

Helpful Report

Posted 3 years ago

“Flowers did not arrive on date they were ordered for, the reply from serenata was you can expect your delivery up to 24 hours after your selected delivery date, I do not think this is good enough in my opinion, when it's for a special celebration what good are they arriving a day later,”

Helpful Report

Posted 3 years ago

“The flowers arrived a day late, they did not look like the photograph at all they were not arranged and did not look fresh. certainly did not represent the value I spent on them. This bouquet was for someone having a difficult time it did not reflect the sentiment behind them and looked almost ready for the bin. they were not put together with care and attention. A child could have done better. I now feel embarrassed I sent them.”

Helpful Report

Posted 3 years ago

“DO NOT USE THIS COMPANY DO. NOT. USE. THIS. COMPANY. GOT THAT? There are plenty of other UK flower delivery services, just google another one NOW. You don't need to read on. Same old story. Ordered flowers (for a 40th birthday) AND THEY DID NOT ARRIVE. Their tracking service extends to "it has been ordered and sent to some random florist for whom we have no oversight over", was following it and curiously emailed to see what was going on only to be told that my ordered hadn't been delivered and this was news to them. WHATS THEN EVEN WORSE IS THE COMPENSATION THEY OFFERED FOR THEIR INCOMPETENCE was either a refund OR sending the flowers 5 days late. Not both, or any form of compensation beyond to make amends, no attempt to rectify their error other basic "we're sorry email". Accidents of course happen - i can accept that- but the limited and paltry compensation together with their total lack of oversight over their vendors and general incompetence is reason TO AVOID AVOID AVOID.”

Helpful Report

Posted 3 years ago

“The flowers arrived but looked like they had been sat in a hot car all day and were wilted and sad. They never revived and had to be thrown out after 2 days. As I was away I didn’t find out about it until after 5 days, at which point the company will not accept any feedback. A very expensive way to upset loved ones when away from home! I’d suggest using alternative providers.”

Helpful Report

Posted 3 years ago

“The flowers were NOTHING like the advertisement, I complained directly to the company who fobbed me off. As the flowers were meant to be an enjoyable gift for a new mum, I didnt feel it was right to expect her to count the stems and take photos at various stages of bloom-development, and so I consequently let the complaint lapse. The bouquet cost £44.99 - not an inconsiderable amount, I’d have been better buying flowers from any supermarket. I DO NOT recommend, and will certainly not use this company again”

Helpful Report

Posted 3 years ago

“Such promt customer service received from Serenata Flowers, my bunch was boxed well, all flowers intact and arranged in a gorgeous bouquet ready to place into my vase.”

Serenata Flowers 5 star review on 17th November 2021

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Posted 3 years ago

“Fab price, brilliant customer service, they arrived on the correct day and in perfect condition. Lovely and colourful”

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Posted 3 years ago

“No one gets excited to arrive home to a box of dead flowers on the door step. If no response from the door, then surely an effort to let sender know.”

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Posted 3 years ago

“Tried Serenata flowers for the first time. Ordered from Australia for delivery in Kent, UK the next day. Receiver emailed me two days later to say what a beautiful arrangement she had received. I will be using Serenata again in the future, their price and delivery are superb. Well done, you deserve a brilliant review, great customer service.”

Helpful Report

Posted 3 years ago

“So disappointed with he flowers that were delivered as a gift for a colleague. Not as shown in picture online and the flowers were all wilted. The card that I had paid extra for was also badly damaged. I contacted customer services who responded rapidly to say everything was per the description and they could see nothing wrong with what I had received. I paid £45 for the bouquet and I honestly could have bought a better bunch from Tescos for £15. After several e-mail they agreed to refund me for the card only! I will never use this company again. Wish I’d seen these reviews before ordering”

Helpful Report

Posted 3 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews