Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't seen them yet but my Mum was absolutely delighted with them! Fantastic service and delivery! Thank you!”

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Posted 8 years ago

“I ordered some flowers as a get well for one of my support group ladies and they cheered her up.”

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Posted 8 years ago

“Flowers very good. Website design could be better particularly with respect to scripting a message to go with the order.”

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Posted 8 years ago

“My friend was very pleased with the exotic flowers, it's such a nice change from the norm. The service was excellent- like the messages from Serenata about the delivery. Will use again”

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Posted 8 years ago

“Flowers didn't arrive still no joy after 3 email s”

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Posted 8 years ago

“Unable to deliver after accepting my order and payment. I was only notified by email, no apology telephone call. I was then advised my refund may take up to 5 days. Shocking service. My first and last experience with Serenata Flowers.”

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Posted 8 years ago

“Although I didn't see the flowers, I had a message from the recipient to say they were 'stunning'.”

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Posted 8 years ago

“Excellent service, easy to use website and large choice of bouquets to suit all pockets. Delivery has been on time and you recieve an email to day delivery has been despatched and when it has been delivered. My mum has been delighted with the bouquets she has recieved.”

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Posted 8 years ago

“Excellent service really efficient and quality flowers”

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Posted 8 years ago

“I have twice ordered flowers from this company and have been very impressed with the whole service. Although i have not seen the bouquets delivered my mum has said both have been beautiful and lasted well. The website is easy to use and the first time i used them i didnt't order until 8pm and the flowers arrived by midday the next day. I would not hesitate to recommend Serenata Flowers and will definitely use again.”

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Posted 8 years ago

“I was updated on the process and the lady I sent them to was very happy”

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Posted 8 years ago

“THE perfect flowers for my perfect wife from her perfect husband”

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Posted 8 years ago

“Delivered on time and flowers where of excellent quality”

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Posted 8 years ago

“They looked beautiful”

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Posted 8 years ago

“Excellent service, quirky informative updates”

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Posted 8 years ago

“Second time using serenata flowers and again excellent reaction from recipient , will definatly use again .”

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Posted 8 years ago

“The flowers were for my daughter in law it was her Birthday. Also it was on a Sunday. The basket of roses arrived on SUNDAY morning! My daughter in law said that they were really lovely! And that she never excepted a delivery on her Birthday being as it was on a Sunday Great trust in Serenata flowers they always get it right Thank you so much Margaret”

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Posted 8 years ago

“Excellent service. I ordered flowers for next day delivery (Sunday) and was kept informed at every stage of the process and then informed when delivered. I would definitely use Serenata again! Thank you!”

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Posted 8 years ago

“Beautiful flowers delivered to my daughter and grand daughter. Exactly as ordered. Kept informed from leaving supplier to time of delivery very professional service. Have used three times already this last 2 months and will use again. Good value for money.”

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Posted 8 years ago

“The flowers were sent to my sister-in-law and she said they are beautiful, they arrived when they should have. It was so good to have an email when they had been delivered. Thank you very much.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews