Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the flowers for my daughter, they were fresh and lovely, just like Rhian! She was well pleased with them and said, "I love them"! Delivery was prompt and flowers were very competitively priced:) Well done to Serenata Flowers.”

Helpful Report

Posted 8 years ago

“The flowers were great but unfortunately I accidentally ordered them twice and had know way of cancelling them. The website is a bit confusing and I tried to change the order slightly. There was no way to cancel one of the orders and I received two automated replies saying my they had both already gone to delivery. I realised as soon as I had clicked on the wrong button, what I had done. They insisted I could not cancel as it was less than 24 hours before delivery! I felt this was very bad service and I will not use this website again.”

Helpful Report

Posted 8 years ago

“Easy to place an order online. My girlfriend was very impressed with here bouquet of flowers which were delivered to her work on the time slot I wanted. Great communication with serenata flowers also. Will definitely be using these people again. Highly recommend by me.”

Helpful Report

Posted 8 years ago

“Fantastic bunch of flowers, perfectly gift wrapped and delivered on time!”

Helpful Report

Posted 8 years ago

“Flowers were delivered on time and my sister was delighted with the selection and quality. She said it had a lovely card too”

Helpful Report

Posted 8 years ago

“Beautiful flowers speedy delivery would buy from you again”

Helpful Report

Posted 8 years ago

“good service nice flowers”

Helpful Report

Posted 8 years ago

“Value for money deliv red on time and kept me informed”

Helpful Report

Posted 8 years ago

“First time user. Recipient delighted with the flowers that arrived. The delivery was made as promised. Would definitely use the service again. :-)”

Helpful Report

Posted 8 years ago

“Quick and easy to order, very good quality delivery. Many thanks!”

Helpful Report

Posted 8 years ago

“Delivery as requested. Quality exceeded expectations. Will use Serenata Flowers again (and again)!”

Helpful Report

Posted 8 years ago

“Great choice of flowers, bouquets etc at very reasonable prices. Very easy to place the order. An update as to when the delivery is made really helps. Will continue to use this company and will recommend to all.”

Helpful Report

Posted 8 years ago

“Flowers never arrived to my sisters for her birthday I guess someone ele got them”

Helpful Report

Posted 8 years ago

“I didn't see the bouquet, but my friend said the flowers were really beautiful when she received them.”

Helpful Report

Posted 8 years ago

“Delivery made at a good time, the flowers were well appreciated”

Helpful Report

Posted 8 years ago

“My friend was so happy with her flowers. The company was fantastic, cheeper that the main online retailer with far better reviews. I would happily recommend Serenata.”

Serenata Flowers 5 star review on 17th August 2017

Helpful Report

Posted 8 years ago

“arrived on time and recipient delighted”

Helpful Report

Posted 8 years ago

“My mum seemed happy with the flowers. After being sent the photo of them I wasn't that impressed...certainly didn't look like the photo from the website. I was disappointed on what I saw. The delivery service & correspondence was great- but product I felt wasn't.”

Helpful Report

Posted 8 years ago

“Would be happy to use again made my mums day”

Helpful Report

Posted 8 years ago

“Serenata made it so easy to send flowers from Australia to the UK. Prompt service and excellent quality. Would definitely use again.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews