Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers arrived on time and were beautiful. We ordered at about 9:30 pm the previous evening and flowers arrived by 10:00 am the following morning, thank you.”

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Posted 8 years ago

“I have just heard today from a friend ,that the flowers sent on Saturday 6th August were not in perfect condition. She was in the recipients home just after their arrival and saw damaged blooms, .The recipient didn't make any comment,but i suspect she was too embarrassed to complain. Sorry Serenata I wont be using you again.”

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Posted 8 years ago

“Easily dealt with from New Zealand, great service”

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Posted 8 years ago

“Do not, I repeat not, buy flowers from SERANATA. Mine were dead on arrival and despite numerous attempts have been unable to contact them”

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Posted 8 years ago

“Excellent service, product as described and delivered next day.”

Serenata Flowers 5 star review on 17th August 2017

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Posted 8 years ago

“I have ordered two lots of flowers from Serenata within a week for different people for different reasons. Both deliveries were received as promised the following day and the recipients were delighted with the fantastic quality and appearance of the bouquets. Would definitely recommend this company. Fantastic!! Thankyou.”

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Posted 8 years ago

“Flowers arrived next day as I paid 10£ for it to arrive before 1030.i got emailed when they were delivered too. Unfortunately the flowers started dying by day 3.... Quality wasn't great...”

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Posted 8 years ago

“Excellent service - quick & responsive. Would definitely recommend. ???? ????”

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Posted 8 years ago

“I needed flowers in a hurry, web site was quick and easy to use and managed to get next day delivery at no extra cost. Friend said flowers were "absolutely beautiful". I would definitely use again.”

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Posted 8 years ago

“The flowers were fresh, smelt beautiful and looked amazing would definately buy from here again”

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Posted 8 years ago

“I ordered and paid extra to have same day flowers delivered. I kept checking the tracking all day and it kept saying 'flowers being put together'. It wasn't until 24 hours later that the flowers were delivered and when challenged the company said that they had attempted delivery twice the first day with no response - not possible as the flowers were to someone living in a small flat with no possibility of not hearing the door and who received 7 other parcels that day! DO NOT USE”

Helpful Report

Posted 8 years ago

“When ordering the flowers I chose a specific Bouquet mainly due to the colours and while I appreciate it will not be exactly as the picture I would expect the coulours to at least be the same. I ordered a bouquet for a colleagues birthday And chose pink with some whites but when they were delievered ended up with peach and purple ? I feel this is quite disappointing.”

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Posted 8 years ago

“Easy to order online from a US company to deliver to the UK. Great e-mails on delivery status. Thank you!”

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Posted 8 years ago

“Very pleased with quality and prompt service”

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Posted 8 years ago

“The flowers especially the roses look old and not bright and colourful.”

Serenata Flowers 2 star review on 17th August 2017

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Posted 8 years ago

“Easy to order and prompt delivery- mother in law very pleased with colours. Thank you!”

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Posted 8 years ago

“I was very pleased with tha flowers will use yours services again.thank you.”

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Posted 8 years ago

“so happy, can't fault them! service quick easy and on time from ordering to delivery! I was kept fully updated.”

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Posted 8 years ago

“I sent flowers to a customer who had recently suffered a loss of a family member and they were delivered quickly with no issues and for a reasonable price. Very happy with the service and will definitely use again in the future. Thank you”

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Posted 8 years ago

“Information on progress of order and delivery were excellent”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews