Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,020 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ruined Golden Anniversary gift... If you do choose to order from this company be sure to check with whoever you send them too that everything is ok within the week because if you don’t let SerenataFlowers know within 7 days they couldn’t care less! I sent the Roses and Freesia bouquet to my parents for their Golden Wedding Anniversary, went for the £49.99 option as wanted it to be as special as possible. What an utter waste of money that only disappointed me and upset my parents. The Roses arrived with brown edges but I didn’t worry as the SerenataFlowers website does say this is normal – don’t trust that advice you're just cutting into your 7 days to make any comments. Stupidly I told my parents is was normal and not to worry, what I didn’t do is give them a copy of the terms and conditions so they didn’t know they were running out of time to let me know the flowers were getting worse. Speaking to my parents a week on from their anniversary they told me the flowers had become browner, never bloomed and the heads had dropped off several of the roses – all in under a week! I contacted SerenataFlowers to let them know and all they did was quote their T&C's to me, as if the quality of the product wasn’t bad enough their customer care is shocking. I honesty wish I had gone to my local supermarket for flowers, I could have bought a lot more flowers and I know they would have bloomed and lasted longer. Its heart breaking when you try to do something special and have it ruined, I can't get back my parents special day. Needless to say I will never use this company again and would not recommend them to anyone.”

Serenata Flowers 1 star review on 20th August 2017

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Posted 8 years ago

“My aunt was very pleased with the flowers. She sent me the picture and the bouquet looked great.”

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Posted 8 years ago

“The receiver of my gift of flowers from Serenata Flowers was very pleased with them. They delivered on time as promised.”

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Posted 8 years ago

“Beautiful bouquet delivered in perfect timing! Would recommend there excellent service.”

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Posted 8 years ago

“Was very pleased with the service I received. My friend said they were lovely and the Birthday chocolate was a special touch.”

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Posted 8 years ago

“Delivery was fast and was so easy to order. I ordered flowers for my friend who is unwell. She said they are beautiful.”

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Posted 8 years ago

“Flowers I've been told were beautiful. Was impressed with the communication from serenata flowers on keeping me updated on the delivery. Would defiantly be using you again.”

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Posted 8 years ago

“Unfortunately the heads of all the lollies had been knocked off. Disappointing.”

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Posted 8 years ago

“easy to order online ,great choice, arrived on time, and recipient was so thrilled and said they where gorgeous, many thanks will definitely use you again”

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Posted 8 years ago

“Quick delivery and beautiful flowers! Highly recommend and will definitely use again.”

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Posted 8 years ago

“Lovely flowers, great price and delivered on time.”

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Posted 8 years ago

“Simple and no fuss service, delivered as promised. I was told the flowers were lovely although I didn't see them.”

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Posted 8 years ago

“Excellent service and good value for money”

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Posted 8 years ago

“The Flowers were very nice but they were a smaller bunch than I was expecting for £30 compared with other flower shop I have used before, but overall good service.”

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Posted 8 years ago

“Flowers arrived within 24 hours as requested. I could track the order which was useful. I didn't see the bouquet that arrived but the recipient was delighted with her flowers! I'd definitely use Serenata again.”

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Posted 8 years ago

“I ordered the rose trug for an 80th Birthday from Spain and they were very well received. They arrived as scheduled and the recipient received a kiss on the hand as it was her Birthday.”

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Posted 8 years ago

“Somewhat disappointed as the flowers were left in the heat of the sun rather than in a shady spot, so by the time they were opened some had wilted and a couple of heads come off.”

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Posted 8 years ago

“They were a birthday and she was delighted”

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Posted 8 years ago

“Quality work and delivered on time.”

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Posted 8 years ago

“The flowers were not delivered. I may have given the wrong address but the one I gave did not excist even though the company did. When I asked what happened I got told the flowers were delivered but have since found out they were not after talking to several people that the driver tried to deliver to they said he took the flowers back.but I received a mail to say delivered,so how did that happen, I am still waiting to hear but have been told the flowers can be redelivered for 50% cost which I think is very poor service when I was told they had been delivered. I admit I got the postcode wrong but the name of the company that the delivery person had was correct so why did he not ask. You had my mobile.. Frustrated and disappointed ..”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,020 reviews