Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a gift that included Champagne, you delivered wine. I feel you have defrauded me by not delivering what I ordered.”

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Posted 8 years ago

“An absolute brilliant service kept us informed from date of order to day of delivery beautiful flowers at a very good price would highly recommend Serenataflowers to anyone”

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Posted 8 years ago

“Online instructions easy to follow. Order efficiently carried out. Recipient was very pleased with the quality of the flowers.”

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Posted 8 years ago

“made her day special /deliverd on time well done you”

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Posted 8 years ago

“Very disappointed with the quality of the bouquet I ordered for my mother”

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Posted 8 years ago

“person that got em over the moon well done you”

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Posted 8 years ago

“Ordering was very simple online. Delivery was included in the price unlike interflora. Serenata delivered the flowers to parents in law for their 60th wedding anniversary on the day requested. Notified me when the flowers had been delivered. Mother in law said flowers were beautiful and smelled gorgeous.”

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Posted 8 years ago

“Well I'm definitely pleased it was my first time ordering and I was definitely happy with how everything went I ordered flowers for my mother in laws birthday and the delivery was super quick I was emailed at every step which I was very happy about and most of all my mother in law was extremely happy with the flowers the quality and the smell was just amazing definitely worth it!!!”

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Posted 8 years ago

“My d-i-law loved the flowers....and arrived on the right day.”

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Posted 8 years ago

“Great service good choice and speedy delivery xx”

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Posted 8 years ago

“My mum was so pleased with the flowers when they arrived. She said they were in perfect condition, despite the sudden weather change and the courier being attacked by hail! Being notified of it's dispatch and being able to track the delivery was fantastic too. Thank you, I will definitely buy from Serenata again!”

Serenata Flowers 4 star review on 19th August 2017

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Posted 8 years ago

“Very pleased, price reasonable, Bought for my daughter in laws anniversary although i did not see them, she said they were lovely and good delivery would recommend them.”

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Posted 8 years ago

“Good quality and quantity value for money Everything done as they said it would be”

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Posted 8 years ago

“Tried Serenata out for the first time recently - my Mum was absolutely delighted with her 'Nana's garden' bouquet which was large, fresh and a lovely selection of flowers. They arrived on time, attractively and well packaged. The delivery tracking information was first class. Will use Serenata from now on!”

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Posted 8 years ago

“Sent flowers from Melbourne to my sister in Skegness, appreciated being told of the time-frame - she sent me a photo of the flowers and they were beatiful”

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Posted 8 years ago

“Easy website to follow, Efficient delivery system which does what it says. Good quality product which pleased the recipients.”

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Posted 8 years ago

“Brilliant service. Flowers were stunning and we were advised about delivery”

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Posted 8 years ago

“Flowers didn't exactly look like the picture on your website.”

Serenata Flowers 2 star review on 18th August 2017

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Posted 8 years ago

“Flowers arrived and were badly presented, some were dead and alot were dying. Although the problem got resolved it was still a disappointing service”

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Posted 8 years ago

“This was my first time using Seranata, the order was for a friend who had lost a family member. She loved the flowers, they were delivered on time and I had messaged keeping me informed of the progress. Perfect service.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews