Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple ordering. Brilliant communication. Efficient an punctual delivery. Will definitely use again.”

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Posted 8 years ago

“THEY DELIVER WHEN THEY SAY. ORDERING VERY EASY. WE HAVE BEEN TOLD THAT THE FLOWERS WE SEND AS GIFT'S HAVE BEEN VERY GOOD QUALITY.”

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Posted 8 years ago

“Flowers were delivered promptly on date requested”

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Posted 8 years ago

“The delivery was made exactly when requested and my cousin was very pleased with the flowers.”

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Posted 8 years ago

“Purchase process was very good good choice of flowers will use this company again”

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Posted 8 years ago

“The whole experience of ordering flowers online from Serenata was a pleasure. Super easy website with fast, efficient customer service to put right an error (on my part). Everything about this transaction was easy and the flowers delivered were on time and beautiful! Thank you.”

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Posted 8 years ago

“having use you a few times now I was disappointed to hear the last flowers which I sent to my daughter on 15/8/2017 the AZTEX arrangement the roses in it only last one day so I am not very pleased on the occasion I have to say.”

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Posted 8 years ago

“I first received a Serenata plant as a gift. Looking at other products available I was impressed by the variety of flowers and the value for money. The site is easy to use and I like the feedback information regarding tracking. My friends have also been delighted with their flowers.”

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Posted 8 years ago

“Ruined Golden Anniversary gift... If you do choose to order from this company be sure to check with whoever you send them too that everything is ok within the week because if you don’t let SerenataFlowers know within 7 days they couldn’t care less! I sent the Roses and Freesia bouquet to my parents for their Golden Wedding Anniversary, went for the £49.99 option as wanted it to be as special as possible. What an utter waste of money that only disappointed me and upset my parents. The Roses arrived with brown edges but I didn’t worry as the SerenataFlowers website does say this is normal – don’t trust that advice you're just cutting into your 7 days to make any comments. Stupidly I told my parents is was normal and not to worry, what I didn’t do is give them a copy of the terms and conditions so they didn’t know they were running out of time to let me know the flowers were getting worse. Speaking to my parents a week on from their anniversary they told me the flowers had become browner, never bloomed and the heads had dropped off several of the roses – all in under a week! I contacted SerenataFlowers to let them know and all they did was quote their T&C's to me, as if the quality of the product wasn’t bad enough their customer care is shocking. I honesty wish I had gone to my local supermarket for flowers, I could have bought a lot more flowers and I know they would have bloomed and lasted longer. Its heart breaking when you try to do something special and have it ruined, I can't get back my parents special day. Needless to say I will never use this company again and would not recommend them to anyone.”

Serenata Flowers 1 star review on 20th August 2017

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Posted 8 years ago

“My aunt was very pleased with the flowers. She sent me the picture and the bouquet looked great.”

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Posted 8 years ago

“The receiver of my gift of flowers from Serenata Flowers was very pleased with them. They delivered on time as promised.”

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Posted 8 years ago

“Beautiful bouquet delivered in perfect timing! Would recommend there excellent service.”

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Posted 8 years ago

“Was very pleased with the service I received. My friend said they were lovely and the Birthday chocolate was a special touch.”

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Posted 8 years ago

“Delivery was fast and was so easy to order. I ordered flowers for my friend who is unwell. She said they are beautiful.”

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Posted 8 years ago

“Flowers I've been told were beautiful. Was impressed with the communication from serenata flowers on keeping me updated on the delivery. Would defiantly be using you again.”

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Posted 8 years ago

“Unfortunately the heads of all the lollies had been knocked off. Disappointing.”

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Posted 8 years ago

“easy to order online ,great choice, arrived on time, and recipient was so thrilled and said they where gorgeous, many thanks will definitely use you again”

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Posted 8 years ago

“Quick delivery and beautiful flowers! Highly recommend and will definitely use again.”

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Posted 8 years ago

“Lovely flowers, great price and delivered on time.”

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Posted 8 years ago

“Simple and no fuss service, delivered as promised. I was told the flowers were lovely although I didn't see them.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews