Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and good value for money”

Helpful Report

Posted 8 years ago

“The Flowers were very nice but they were a smaller bunch than I was expecting for £30 compared with other flower shop I have used before, but overall good service.”

Helpful Report

Posted 8 years ago

“Flowers arrived within 24 hours as requested. I could track the order which was useful. I didn't see the bouquet that arrived but the recipient was delighted with her flowers! I'd definitely use Serenata again.”

Helpful Report

Posted 8 years ago

“I ordered the rose trug for an 80th Birthday from Spain and they were very well received. They arrived as scheduled and the recipient received a kiss on the hand as it was her Birthday.”

Helpful Report

Posted 8 years ago

“Somewhat disappointed as the flowers were left in the heat of the sun rather than in a shady spot, so by the time they were opened some had wilted and a couple of heads come off.”

Helpful Report

Posted 8 years ago

“They were a birthday and she was delighted”

Helpful Report

Posted 8 years ago

“Quality work and delivered on time.”

Helpful Report

Posted 8 years ago

“The flowers were not delivered. I may have given the wrong address but the one I gave did not excist even though the company did. When I asked what happened I got told the flowers were delivered but have since found out they were not after talking to several people that the driver tried to deliver to they said he took the flowers back.but I received a mail to say delivered,so how did that happen, I am still waiting to hear but have been told the flowers can be redelivered for 50% cost which I think is very poor service when I was told they had been delivered. I admit I got the postcode wrong but the name of the company that the delivery person had was correct so why did he not ask. You had my mobile.. Frustrated and disappointed ..”

Helpful Report

Posted 8 years ago

“Although I didn't see the flowers personally I am assured that they were lovely and delivered promptly.”

Helpful Report

Posted 8 years ago

“Excellent service flowers very fresh and excellent quality had the flowers over 8 days and still as fresh as the day they arrived Definitely be using them again. ????????”

Serenata Flowers 5 star review on 20th August 2017

Helpful Report

Posted 8 years ago

“Excellent service from start to finish. Flowers where beautiful, customer service efficient, courier was very amicable so will must certainly will use again thank you.”

Helpful Report

Posted 8 years ago

“Delivered on date requested. Kept me up to date on delivery. Receiver very happy with quality of flowers.”

Helpful Report

Posted 8 years ago

“Quick and effective”

Helpful Report

Posted 8 years ago

“It was easy to order with good pictures to choose from. The prices were also good with no admin charge”

Helpful Report

Posted 8 years ago

“Flowers were for family so I didn't see them but was told how beautiful they are. Ordered late in the day and they arrived the next day. Very pleased with the service and will use them again with confidence.”

Helpful Report

Posted 8 years ago

“Great service and quick response to a question regarding discount, will be using Serenata Flowers again. Thanks”

Helpful Report

Posted 8 years ago

“Planted pot arrived looking very droupy and sorry for themselves ... Needed water ASAP. Appeared to have been traveling a long time despite morning delivery.”

Helpful Report

Posted 8 years ago

“Good service - helpful information regarding order progress and delivery .”

Helpful Report

Posted 8 years ago

“Didn't see flowers but recipient said they were lovely. Delivered on day requested and good communication.”

Helpful Report

Posted 8 years ago

“Great choice reasonably priced. Next day delivery amazing”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews