Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,018 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,018 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 25th June 2026

674

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were beautiful according to my daughter who received them. Was absolutely thrilled”

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Posted 8 years ago

“I ordered around 9pm and the beautiful flowers arrived by mid-day the following day. They were fresh and exactly as I ordered and made a lady feel very cherished. Thank you.”

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Posted 8 years ago

“delivered when they said they would and the flowers were at a good price.”

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Posted 8 years ago

“Easy to order with regular update on delivery”

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Posted 8 years ago

“good prices, delivered on time. good service from Yodel driver.”

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Posted 8 years ago

“The communication and service was excellent. The flowers were deliver on time.”

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Posted 8 years ago

“I ordered flowers for my wife birthday, they lasted less than one week and because I complained on the 8th day, this was not upheld due to your policy of 7 days. Those flowers I would have reasonably expected to last two weeks we total rubbish, it would appear you reasonably expect them to last 7 days only with your policy. Shocking. I have complained and you were very sorry but I am appalled as your product is clearly not for for purpose.”

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Posted 8 years ago

“I was sent Bali Hai to celebrate a new job. They were gorgeous and are just beginning to wilt 4 weeks on. Fantastic flowers and value :)”

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Posted 8 years ago

“Service excellent although I did not think the flowers were very fresh, as advertised.”

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Posted 8 years ago

“Good efficient service”

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Posted 8 years ago

“Simple ordering. Brilliant communication. Efficient an punctual delivery. Will definitely use again.”

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Posted 8 years ago

“THEY DELIVER WHEN THEY SAY. ORDERING VERY EASY. WE HAVE BEEN TOLD THAT THE FLOWERS WE SEND AS GIFT'S HAVE BEEN VERY GOOD QUALITY.”

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Posted 8 years ago

“Flowers were delivered promptly on date requested”

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Posted 8 years ago

“The delivery was made exactly when requested and my cousin was very pleased with the flowers.”

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Posted 8 years ago

“Purchase process was very good good choice of flowers will use this company again”

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Posted 8 years ago

“The whole experience of ordering flowers online from Serenata was a pleasure. Super easy website with fast, efficient customer service to put right an error (on my part). Everything about this transaction was easy and the flowers delivered were on time and beautiful! Thank you.”

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Posted 8 years ago

“having use you a few times now I was disappointed to hear the last flowers which I sent to my daughter on 15/8/2017 the AZTEX arrangement the roses in it only last one day so I am not very pleased on the occasion I have to say.”

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Posted 8 years ago

“I first received a Serenata plant as a gift. Looking at other products available I was impressed by the variety of flowers and the value for money. The site is easy to use and I like the feedback information regarding tracking. My friends have also been delighted with their flowers.”

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Posted 8 years ago

“Ruined Golden Anniversary gift... If you do choose to order from this company be sure to check with whoever you send them too that everything is ok within the week because if you don’t let SerenataFlowers know within 7 days they couldn’t care less! I sent the Roses and Freesia bouquet to my parents for their Golden Wedding Anniversary, went for the £49.99 option as wanted it to be as special as possible. What an utter waste of money that only disappointed me and upset my parents. The Roses arrived with brown edges but I didn’t worry as the SerenataFlowers website does say this is normal – don’t trust that advice you're just cutting into your 7 days to make any comments. Stupidly I told my parents is was normal and not to worry, what I didn’t do is give them a copy of the terms and conditions so they didn’t know they were running out of time to let me know the flowers were getting worse. Speaking to my parents a week on from their anniversary they told me the flowers had become browner, never bloomed and the heads had dropped off several of the roses – all in under a week! I contacted SerenataFlowers to let them know and all they did was quote their T&C's to me, as if the quality of the product wasn’t bad enough their customer care is shocking. I honesty wish I had gone to my local supermarket for flowers, I could have bought a lot more flowers and I know they would have bloomed and lasted longer. Its heart breaking when you try to do something special and have it ruined, I can't get back my parents special day. Needless to say I will never use this company again and would not recommend them to anyone.”

Serenata Flowers 1 star review on 20th August 2017

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Posted 8 years ago

“My aunt was very pleased with the flowers. She sent me the picture and the bouquet looked great.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,018 reviews