Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ve used twice now, beautiful flowers and delivery on schedule”

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Posted 8 years ago

“The person receiving the flowers really liked them, thank you.”

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Posted 8 years ago

“Easy & straight forward to order”

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Posted 8 years ago

“Partner was very happy, Delivered on time,”

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Posted 8 years ago

“Delivery of bouquet to my sister was very nice and on time”

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Posted 8 years ago

“The recipient loved them and sent me a picture of them. They looked great - it cheered her up with lower than expected exam results”

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Posted 8 years ago

“The flowers were wonderful and were very fresh and looked beautiful. I will definitely recommend anyone to buy from here, I know I will again.”

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Posted 8 years ago

“Really good service and beautiful flowers, speedy delivery”

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Posted 8 years ago

“Good delivery, however of the dozen red roses I ordered one was broken and all of them were in poor condition.”

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Posted 8 years ago

“Wonderful service and the flowers delivered were quality.”

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Posted 8 years ago

“The flowers were beautiful according to my daughter who received them. Was absolutely thrilled”

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Posted 8 years ago

“I ordered around 9pm and the beautiful flowers arrived by mid-day the following day. They were fresh and exactly as I ordered and made a lady feel very cherished. Thank you.”

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Posted 8 years ago

“delivered when they said they would and the flowers were at a good price.”

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Posted 8 years ago

“Easy to order with regular update on delivery”

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Posted 8 years ago

“good prices, delivered on time. good service from Yodel driver.”

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Posted 8 years ago

“The communication and service was excellent. The flowers were deliver on time.”

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Posted 8 years ago

“I ordered flowers for my wife birthday, they lasted less than one week and because I complained on the 8th day, this was not upheld due to your policy of 7 days. Those flowers I would have reasonably expected to last two weeks we total rubbish, it would appear you reasonably expect them to last 7 days only with your policy. Shocking. I have complained and you were very sorry but I am appalled as your product is clearly not for for purpose.”

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Posted 8 years ago

“I was sent Bali Hai to celebrate a new job. They were gorgeous and are just beginning to wilt 4 weeks on. Fantastic flowers and value :)”

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Posted 8 years ago

“Service excellent although I did not think the flowers were very fresh, as advertised.”

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Posted 8 years ago

“Good efficient service”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews