Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They did a great job of keeping me informed of the delivery. The flowers were very fresh on arrival and made my partner very happy.”

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Posted 8 years ago

“Very easy to order. Great communication on when delivery would be. Very professionally delivered in a sturdy box to avoid damage”

Serenata Flowers 5 star review on 22nd August 2017

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Posted 8 years ago

“High qua;ity plant, nicely presented and very quickly delivered. Will use again.”

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Posted 8 years ago

“Excellent fast delivery - very efficient and good to be kept informed. Personal emails are a nice touch - would recommend and use again”

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Posted 8 years ago

“Good value for money - excellent service. A lovely display of flowers was delivered on the day I requested and I had a happy friend.”

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Posted 8 years ago

“I had put a wrong address and they were very quick to amend this for me and get the delivery to.the correct place...great service and plenty of feedback along the way.”

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Posted 8 years ago

“Delivered on expected date, kept me up-to-date with the progress of the order & recipient was delighted! Website easy to use, all good.”

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Posted 8 years ago

“Excellent choice, service and price. Good communication so I knew when the recipient received the flowers, who were delighted with them and described them as lovely.”

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Posted 8 years ago

“Easy site to use and prompt delivery, very happy????”

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Posted 8 years ago

“Had an amazing array of flower arrangements, realistically priced and could deliver within hours - which they did to the delight of the recipients. Easy to deal with.”

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Posted 8 years ago

“I ordered a bouquet of flowers for my sister in law. They arrived, as promised, on Sunday 20 August and she was delighted with them and said they were gorgeous. I particularly liked the emails from Serenata Flowers which I found very amusing regarding the order and the despatch. Thank you.”

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Posted 8 years ago

“Beautiful flowers which I sent to a close friend, delivered on Sunday so brilliant. A shame you forgot the message card, so she didn't know who had sent them. It was only when she put them on Facebook, asking who had sent them to her, that I contacted her to say they were from me. Please try to remember messsge card, as it's as important as the flowers”

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Posted 8 years ago

“They arrived on time looking beautiful”

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Posted 8 years ago

“Booked late afternoon and arrived on time the next day which was a Sunday! My mum said the flowers were v pretty though freesias were all in bud, so 4/5 stars. Thank you!”

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Posted 8 years ago

“Prompt service and notifications fab”

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Posted 8 years ago

“I ordered flowers as a gift for my best friend, she was delighted with them. There was a slight misunderstanding with the delivery which was totally my fault. Seranata responded very quickly to my emails and I am more than happy with the service they provided. Beautiful flowers, delivered on time at a great price. Happy days!”

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Posted 8 years ago

“It was a good experience for keeping me up to date with the whole delivery of the flowers and my friends were very happy with their anniversary bouquet”

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Posted 8 years ago

“nice to received flowers”

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Posted 8 years ago

“pefect arrived on time as said good quality flowers well boxed thankyou”

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Posted 8 years ago

“Delivery on time, nice bunch of fresh flowers as ordered”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews