Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers chocolates and vase but when my daughter in law received them guess what (no vase) as it was a special anniversary I was disappointed got in touch by email and they said they will refund the money for the missing vase the flowers were lovely and the chocolates were nice but really not the best of service don't think I will be using serenta again”

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Posted 4 years ago

“I received a bouquet of flowers which rapidly deteriorated after 4 days I contacted Serenata and after submitting a picture they agreed to replace. The replacement has been beautiful and I could not fault.I have sent many flowers before from Serenata and they have always been good value”

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Posted 4 years ago

“Shocking service from the customer care and overall organisation. Ordered flowers in advance for my friends birthday. Received message to say they were out for delivery... then weren’t delivered - even though I left a note to say leave on doorstep** Customer care just email standard response they don’t look into your complaint and overall don’t care. Two days later - another failed delivery as driver went to wrong address and the customer care still won’t advise why there was a failed delivery in the first attempt. Please do not order from here - save yourself the hassle that I am going through at the moment. There is no contact number so it’s all over email - I have attached the basic automatic email response that they send despite myself already confirming that there were 4 people in the house to take deliver and that I left a note to “leave on doorstep” My friend will now how old flowers delivered.”

Serenata Flowers 1 star review on 19th October 2020

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Posted 4 years ago

“Ordered flowers for saturday. Its sunday night an still not here. Asking for a refund but to no joy as of yet cause there saying there looking into it. Absolute joke!!!!”

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Posted 4 years ago

“Should have read the other reviews. Absolutely disgraceful tiny posy of half dead flowers arrived and feel completely ripped off. Absolutely shocking.”

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Posted 4 years ago

“Had a delivery today for my daughter in laws 60th! Absolute disappointment to say the least - flowers wilting and smelling of mildew - the box was better than the flowers! Have complained and am hoping for a full refund!”

Helpful Report

Posted 4 years ago

“Flowers arrived with broken stems, hardly any flowers, soaking wet tissue and I could have bought a better bouquet of flowers at Lidl for £5. They offered me a refund and nothing else. The flowers were for a wedding anniversary and caused a lot of upset. Not the first time this happened. Will never order again and I had the feeling that they really don’t care! I asked for a replacement bouquet to be send to my sister but they replied that I had a refund and that’s it!!!!!!”

Helpful Report

Posted 4 years ago

“Flowers don't match photos on site and customer service is a disgrace. AVOID at all costs.”

Serenata Flowers 1 star review on 13th October 2020

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Posted 4 years ago

“Very very poor. Flowers arrive one week late. Far less superior flowers than we ordered. No response from complaints until resorted to Twitter. Disgusted.... Never again. Will spread the word also”

Helpful Report

Posted 4 years ago

“Failed to deliver, I ordered next day delivery as stated on the website, the flowers failed to arrive, I contacted them to ask why and I was told it may be delivered at some stage in approx 2 days! Not good enough”

Helpful Report

Posted 4 years ago

“SERENATA FLOWERS HAPPY TO KEEP YOUR MONEY, BUT DO NOT WANT TO SATISFY ANY CUSTOMER DISSATISFACTION, WITH A REFUND. CANNOT FIND A WORKING CONTACT NUMBER ANYWHERE; (THAT SAYS A LOT ABOUT THE COMPANY ITSELF), AND NOT ONE RESPOND TO LITERALLY WEEKS OF EMAIL REQUESTS. DO NOT SPEND YOUR PRECIOUS MONEY WITH SERENATA FLOWERS. U WILL REGRET IT, UNFORTUNATELY. CRUSHED AND WITHERED FLOWERS SQUEEZED INTO A VERY SMALL BOX. THE QUANTITY OF FLOWERS ARE EMBARRASSINGLY OF A PITTANCE. BOX FORCED THROUGH THE LETTERBOX AND SUSTAIN DAMAGE. CHARGED A FORTUNE FOR SUCH A LET-DOWN. ORDER ELSEWHERE FOR BETTER QUALITY, A BETTER SERVICE AND ALL FOR A BETTER PRICE. N. CLARKE.”

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Posted 4 years ago

“I bought a bouquet for my partners birthday they were not delivered , I was first told they had been delivered and left outside . Then I was told they had been left with a neighbour . Lies and more lies , I complained all day but no reply . 6 hours later my partner received a bunch of flowers which looked £1:99 not what I paid . A con company and a total rip off , do not use these there are other suppliers and you get better treated . Iv been ripped off and robbed 😡😡😡”

Helpful Report

Posted 4 years ago

“Flowers arrived all droopy and petals falling off, save yourself the money and avoid!”

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Posted 4 years ago

“Under no circumstances use this company. Overpriced product not resembling the photos whatsoever!! Delivered dead or damaged. What a disappointment. These flowers were for a family member whose mother had died, I was embarrassed when they informed me of the state the flowers when delivered. Have complained bitterly but don’t expect to get my money back after reading other reviews.”

Serenata Flowers 1 star review on 5th October 2020

Helpful Report

Posted 4 years ago

“Awful service, I placed an order Monday 28/10/20 for my partners Birthday on Thursday 01/10/20 and as of Saturday 03/10/20 they still haven't arrived website shows preparing order!. They use the covid excuse for poor service and refuse to cancel the order or refund probably because they are registered off shore in Malta and therefore flout UK consumer laws. They have stated they cannot guarantee delivery on a specified date and say to give 48 hours after the date you request.. Go and support your local florist like I should have done.”

Helpful Report

Posted 4 years ago

“Very disappointed! Hardy any flowers and all greenery. Nothing like in the photo online. Very disappointed and would never use this company again!”

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Posted 4 years ago

“The bouquet that was delivered was nothing like in the website. So much greenery and hardly any flowers! Very disappointed! I would never use this company again.”

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Posted 4 years ago

“Ordered flowers for my sister's birthday to be delivered today. Nearly £50 by the time price of vase added in. The bouquet was NOTHING LIKE the one on the website - a pathetic bunch I might as well have bought from a garage forecourt. Avoid!”

Serenata Flowers 1 star review on 2nd October 2020

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Posted 4 years ago

“Been a customer with this company for a number of years, ordering flowers at least 6-8 times a year, if not more and not had any problems. Living in Cyprus, I sent my sister in the uk flowers in June. Unfortunately, unknown to myself she'd gone away for the weekend. The flowers were left on her step on the Saturday, when she returned on the Sunday, she opened the flowers and they were all dead! She didn't have the heart to tell me and only recently confessed. I contacted the company to explain and was told there was nothing to be done as I had requested delivery on that day. I think the flowers should have lasted longer than overnight, even left in their box! I told the company that I wouldn't be using them again as I was completely disappointed. Their response was that they understand my decision. Obviously, in these trying times they can afford to lose a lot of business. I will not recommend them to anyone as I have done in the past.”

Helpful Report

Posted 4 years ago

“Avoid at all costs. Seriously. I’m sure there are occasions where people’s orders are satisfied without issue (hence the good reviews) however it’s not when things are going right that you need a company to be competent, accessible and reasonable, but when they’ve gone wrong. I ordered flowers to be delivered to my sister’s work for her birthday. I was told after ordering (with no ability to choose a time slot) that they would be delivered between 8am and 8pm. Potential problem given her workplace closes at 7pm. Tried to find a way to contact the company only to find that they have no phone number, no email address, only one of those daft online contact forms. Opting for blind optimism that the delivery should be made before 7pm (given I was advised they had been dispatched at noon), I spent the whole day checking in on the tracker. At 5.09pm (approximately 20 miles from the delivery address), I was told that the delivery had failed. What, you say! This must be some mistake. Either your delivery guy has outrageously long arms or the courier has Lewis Hamilton on the books who can make the journey in the 3 minutes it took between me last checking the location and getting the failed delivery notification. Here’s where the fun started. Contacted Serenata on their online form to ask for an explanation and found myself waist-deep in some kind of Kafkaesque nightmare where a conveyer-belt of Skye’s, Holly’s, Kayla’s (and other wholly unlikely names) simultaneously insisted that the tracking app was accurate and that the delivery driver couldn’t make the delivery because either the address was inaccessible (e.g. a locked gate) or no one answered. I genuinely did not know (and still do not know) whether these are automated responses or whether there are actual human people on the end armed with a (very short) list of stock answers. They insisted that the delivery would be reattempted tomorrow despite my protests that they were now too late and I didn’t want flowers that had been sitting in the back of a delivery van for a full day, overnight and potentially the best part of the next day. Cue virtual bobbing heads and them tripping out the same old mantra that “delivery will be reattempted tomorrow. Sorry if there has been any inconvenience.” Anyway, a very brief search of this company shows they are based in Malta, no ability to contact them, clever (read as: misleading, disingenuous) marketing makes you think they are a local company. Honestly, if nothing else I don’t want these scammers getting another penny of people’s money. If you have £40 to burn, can I suggest simply setting it on fire? It would be quicker and less infuriating and you wouldn’t have to deal with another email from Jemima Puddleduck telling you that your customer experience is very important to them while refusing to enter into any meaningful conversation about whether they have fulfilled their end of an agreement to provide goods and should legitimately be cancelling your order and offering a refund.”

Helpful Report

Posted 4 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews