Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,987 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible my flowers are now 5 days late and when I tried to cancel and get a refund I was told they couldn’t give a refund for late delivery! I will be just so embarrassed for dead flowers to be presented from me! Don’t bother ordering!”

Helpful Report

Posted 4 years ago

“I will never ever buy from this company again, an absolute con & rip off!! I ordered Xmas flowers for an elderly family family too be delivered to a hotel in Cornwall where she was staying for Xmas. Due to Covid her trip was cancelled so I have been trying to get in contact with Serenata & Yodel their delivery company to change the address, which they said they would do!! Flowers never arrived, no refund offered, & then they told me I would have to pay another 50% to do the same delivery!! They are a completely unprofessional & crooked business!! I will be referring the matter to consumer affairs!!”

Helpful Report

Posted 4 years ago

“Ordered for delivery 2/1/21 birthday gift paid for delivery before 1200 but only arrived 3/1/21. The flowers bear no resemblance to the picture of the ones I ordered. Customer services were awful said delivery may be 48 hours late due to covid. I feel like I have been well and truly had. Would NOT recommend and will NOT be using again. First thing I was told when contacting them was no refund and cancellations would be accepted”

Helpful Report

Posted 4 years ago

“I ordered flowers to be delivered to my friends in Durham, GB, to celebrate their wedding, on the date and specific time guaranteed by the Serenata website. I paid a ridiculous amount of money for it, including the specific delivery window. I never received the notification of delivery made, so I tracked the order and discovered it was still being prepared 5 hours later. That wasn't acceptable, as my friends weren't going to be at that address later. I filled a complaint form on the site and got bombarded with compulsive emails next morning (time zone difference) making apologies and excuses but refusing to cancel the order and refund for the now-useless flowers. They just wouldn't stop with the emails. It got ridiculous when they proudly shoved their TOS at me, explaining their liability and lack thereof, and it became clear that not only they don't know the meaning of the word "guarantee," they also don't k now the meaning of the word "liability" (vs. "refund"). I don't recommend dealing with them at all.”

Helpful Report

Posted 4 years ago

“More like a £5 bunch of flowers from a petrol station... but paid £30! Shocking!”

Helpful Report

Posted 4 years ago

“I ordered flowers for my elderly parents. They were due to be delivered on Christmas eve, and I received a delivery confirmation, but nothing arrived. It was their first Christmas alone (due to COVID) and the service is the worst I've ever experienced.”

Helpful Report

Posted 4 years ago

“Very disappointing flowers from Serenata, ordered from Canada for my niece in the UK. Only reason the got any stars is that they did deliver and the vase was in one piece. Choose a local florist...ones that you can actually contact if anything is wrong!”

Helpful Report

Posted 4 years ago

“Despite evidence they would not either refund nor redirect order despite giving more than 48 hours notice, were intransigent and repetitive if their response. Would NEVER deal with this company”

Helpful Report

Posted 4 years ago

“I believe that this is a company that cynically trades on the fact that the recipient will not complain to the person who sent the flowers because they do not want to hurt their feelings. I received a paltry bunch of cheap looking flowers, some of which had their heads broken off, which bore little resemblance to the photo on the company's website, being only about a third to a half of the size. I felt sick when I saw the price my friend had paid, £29.99, plus extra for a deeply tacky card. An almost identical, but significantly larger and fresher, bouquet can be bought at my local Tesco's for £5. Please do not use this company. You will be wasting your hard earned money, and lining someone else's pockets.”

Helpful Report

Posted 4 years ago

“First and last time I will use serenata flowers, living abroad and during covid I wanted to surprise my 84 yr old Aunty with flowers for Christmas.....in a few hours the flowers began drooping even if she followed the instructions, other flowers were in bud but dropped as well......spppmy Aunty instead of being happy is so upset that the flowers are auful, she said she could have bought a nicer bunch at lidl for a few pounds, you have ruined My gift and upset my Aunty.....I strongly recommend people not to use serenata flowers”

Helpful Report

Posted 4 years ago

“Terrible company with appalling customer service. My mum had bought flowers to be delivered on my birthday. She had placed the other 2 days in advance and was assured by the Serenata Flowers website that there was to be guaranteed delivery on the date of my birthday by DPD. The flowers did not arrive on the date of delivery as confirmed in their confirmation email. The response from customer service was "Due to the ongoing effects of the current pandemic, sadly we can no longer guarantee delivery dates". There was no such warning anywhere on their website nor in their confirmation email. Utterly ridiculous and misrepresenting.”

Serenata Flowers 1 star review on 13th December 2020

Helpful Report

Posted 5 years ago

“Delivery did not arrive on the agreed date. Serenata blamed Covid. All decent retailers would highlight such an understandable caveat- not this one - when the order was placed, they confirmed the agreed delivery date would be achieved. Only when I raised this was I informed that their T&C say you should allow 3 days after the anticipated date for delivery to take place. No refund- even though the order still hasn't been processed. Misleading and disappointing service. Would give 0 stars if possible. Avoid this company !”

Helpful Report

Posted 5 years ago

“I had ordered an Arrangement in November 2020....I then went to order another in December 2020 to the same exact person and address. When i put in her name all Info popped up from previous address ....well they're computer put a Q in the code instead of a J....said it was my fault and that i could get another Arrangement for 50% off...WHAT?? Why would I pay again for their mistake? As now some stranger is enjoying my very EXPENSIVE fliwers6! Very terrible customer service and they're Arrangements look nothing like the pictures....Do NOT order from this company.....its a rip off!”

Helpful Report

Posted 5 years ago

“We ordered flowers for a relation who has been going through a bad time recently and this was her birthday. Having arranged for her to be home early to receive same,they only delivered at 3-45 pm and she had to rush back home to be there in time. We had ordered flowers to the value of 49.99 and a glass vase for 9.99. There was no glass vase,and whilst the recipient liked the flowers she said there was no way near the value for money. I have requested a refund for the vase,but,as your refunds process says "difficult",this is more in hope than expectation. We shall not be purchasing from this Company again. Elizabeth and John Robinson Waterlooville”

Helpful Report

Posted 5 years ago

“I kindly received a bouquet from Serenata Flowers from work as I've been poorly. However, the roses were dead and all the petals dropped off before I even got them in the vase. The bunch didn't last a week before they all started to wilt and die off. I was hugely disappointing to think my colleagues spent their money on such poor quality flowers.”

Helpful Report

Posted 5 years ago

“Flowers nothing like their pictures and absolutely definitely not worth £30, customer service trained to deflect and ignore concerns. I’m emailing the ceo but don’t expect much back. DO NOT USE.”

Serenata Flowers 1 star review on 6th December 2020

Helpful Report

Posted 5 years ago

“Poor in both quality and quantity. Blooms were very bad with large chunks of missing and broken petals, and other blooms small and underdeveloped. The bunch was only 1/3 the size of the advertised product. Sent a photo to customer services who said they were satisfied with what was provided. Shockingly bad.”

Helpful Report

Posted 5 years ago

“TERRIBLE TERRIBLE TERRIBLE! I can’t express enough how awful this company is! I have tried to have flowers delivered to my twice now and on both occasions the flowers just didn’t get delivered. It required about 15 emails back and forth to finally have them delivered the first time. Then once they were delivered half the flowers were dead and they looked TERRIBLE! And the second time I paid extra money to “guarantee” the delivery before 12:00pm, however they never arrived and when I asked for a refund because my girlfriend would no longer be home to accept the flowers they told me that in the terms & conditions (fine print) it states that they can not actually guarantee a delivery date even if you pay extra for the GUARANTEED delivery time! WORST COMPANY I HAVE EVER HAD TO DEAL WITH!”

Serenata Flowers 1 star review on 3rd December 2020

Helpful Report

Posted 5 years ago

“The service provided is dreadfull. Delivery not made directly to the door as requested and resulted in her getting them the following day even though she was in. Bouquet not anything like the picture. Total wrong colours. No response from CEO Martin Johnson . Wish I had read the reviews before buying. Beware!!”

Helpful Report

Posted 5 years ago

“AVOID Not even worth 1star. Hideous small bouquet not one flwr matched the order .delivered a full day late.i can buy btr in supermarket for a tenner this bouquet enchanted ctge was half wilted and cost me £60 AVOID AVOID AVOID. Total rip off”

Serenata Flowers 1 star review on 27th November 2020

Helpful Report

Posted 5 years ago

Serenata Flowers is rated 3.4 based on 5,987 reviews