Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,987 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst flowers that l have ever received, what a disappointment.. They were from my son who l have not seen for nearly a year,for Mother’s Day. The box arrived battered and squashed and the flowers were in a terrible condition, all flattened and drooping and most of them beyond reviving. What a waste of £35 .l have told him to ask for a refund.”

Serenata Flowers 1 star review on 14th March 2021

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Posted 4 years ago

“Haven’t bought from here before and definitely won’t be bothering again. Purchased flowers for my mum for Mother’s Day and they came battered, broken and poor quality. For the price is disgusting that they even think it’s acceptable. Better flowers from the supermarket any day 😞”

Helpful Report

Posted 4 years ago

“Flowers arrived crushed and dead these were from my granddaughter wh I haven’t seen for 1 year what a terrible waste of money hated telling her how poor they were she would have been better saving her money and going to Tesco for bunch will certainly never recommend this company and wished she had seen the reviews before she parted with her hard earned cash if anyone wishes to see I have taken pictures”

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Posted 4 years ago

“Disappointed in mothers day flowers ordered for my mum. No better than a supermarket bunch for less than £10. I paid £35 expecting a beautiful arrangement for her. Totally ripped off will not use again”

Helpful Report

Posted 4 years ago

“Mother's Day flowers not delivered. Marked as out for delivery until the 8pm cut off and then told failed attempted delivery after this even when requested to leave in porch if no one in. No card or evidence of delivery attempt left. Well done !!! Just lie your way out of a refund. Pathetic.”

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Posted 4 years ago

“What a disgrace, thank you for ruining my 1st mothers day, what you advertised and what i received there was nothing radiant about them and definitely no sunshine the flowers are nothing at all what you advertised on your website and the price of £39.99 definitely a waste of money”

Serenata Flowers 1 star review on 13th March 2021

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Posted 4 years ago

“The flowers that arrived were in poor condition and the bouquet was markedly different from that advertised. Their customer service team clearly have set "fobbing off" text for dealing with anyone who tries to point that out. Never again.”

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Posted 4 years ago

“If I could give these a minus I would. Letterbox flowers delivered by hand so no excuse for battered and torn box. Once opened flowers either dead or so badly wilted don’t think anything will revive them. Total waste of my daughters money, she is devastated as these were a Mother’s Day gift and we haven’t seen each other for 9 months. Serenata flowers should be ashamed of this fraudulent business.”

Helpful Report

Posted 4 years ago

“Terrible company and poor quality thanks for destroying my Mother's Day”

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Posted 4 years ago

“Awful flowers. Box battered and when I opened them up half were wilted and on their last legs. Wast of money. Would rather have got a better bunch from Tesco!”

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Posted 4 years ago

“Today I received the most disappointing bouquet of flowers, truly awful! Following a ban on my front door and a yell of package delivery, I saw a cardboard box flung on the floor by my door, and when I picked it up it was clearly squashed and broken - the flowers were wilted and totally discoloured and packed up side down. The pink flowers which were still half alive were browning badly and the others well- past hope! Never order from this dishonest company- Ever. They were a gift to myself from family. I’m so hurt for my family who spent hard earned money on this to surprise me. I have not the heart to tell them.”

Helpful Report

Posted 4 years ago

“Ordered flowers for my nan on the 8th & first delivery time available was on the 10th March. At 3.30pm decided to track delivery only to find out they wouldn't be delivered till 7-9pm. Emailed serenata at 9.15pm to question this but only to get a crappy automated reply that gave no apology. Watched the drivers route and saw him go passed my nan's house a few times and for the flowers to not actually be delivered till 10.07pm! Was on the phone to my nan at the time only to hear from her that they had been squashed in transit. Absolutely disgusting service and will never use them again.”

Helpful Report

Posted 4 years ago

“I ordered a week in advance for a special birthday. They were a day late with the ludicrous excuse initially of blaming Covid. Took a while to get apology as they seemed uninterested in our experience. E-mailed CEO office and no response so you can see who models the poor service. Will never use again.”

Helpful Report

Posted 4 years ago

“Delivery instructions were Knock Loud (my sister has Altzeimers and her and her husband are shielding). Flowers were left outside the front door in the pouring rain. Obviously my sister was no aware of her surprise birthday gift. They discovered the package some 5 hours after delivery. The box, flowers and enclosed birthday card was absolutely soaking wet. Why didn't they knock as instructions? Why would the courier leave a package on the ground in the pouring rain? What a waste of £40. I certainly would not use them again. Angry and gutted”

Helpful Report

Posted 4 years ago

“serenata flowers is the most unprofessional service ever. order flowers for mothers day one day in advance and flowers not delivered that day. they are in the wrong business”

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Posted 4 years ago

“It's a friend's birthday tomorrow so I picked some flowers for next day delivery and entered my card details. A pop up appeared saying the flowers could not be delivered tomorrow so requested an alternative delivery date- of course this doesn't work as my friend's birthday is tomorrow so i did not select an alternative date and instead ordered another set of flowers which could be delivered tomorrow. I have been charged for two sets of flowers, and sent two separate (delayed) order confirmation emails including the first set which apparently will now mysteriously arrive tomorrow despite the system generated pop blocking my first order because they couldn't be delivered. I contacted customer services within 5 minutes to cancel one of the orders and they said cannot do anything??? Appalling. I've never ordered from them before and never will again. I will be contacting my bank about the double payment error.”

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Posted 4 years ago

“I ordered their velver cloud bouquet for my friend's birthday, the flowers are supposed to be five different purple/lilac coloured flowers. Instead what was delivered was white roses with green foilage. When I contacted customer services they said that under their substitution policy the bouquet delivered was an acceptable equivalent???? Very very disappointed”

Serenata Flowers 1 star review on 8th March 2021

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Posted 4 years ago

“Five roses, three liseanthres, and five maroon flowers and twenty four pieces of foliage and charged £39.99. Bought as a birthday gift by my daughter for me. So disappointing to have so few flowers and not the best quality. Three of the maroon flowers dead. Arrived with no water in Tub and dry strips of paper in tub. Do not recommend this Company.”

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Posted 4 years ago

“First time we had used this company. Flowers arrived looking really awful and some of them were even dead. Complained but were then ignored by the Customer Service team !!! Never again. DO NOT touch thus company with a bargepole.”

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Posted 4 years ago

“Beautiful, affordable flowers, always delivered on time! I love quirky emails, too! Wouldn’t order flowers from any other company. Great for gift for every occasion! Highly recommend!”

Serenata Flowers 5 star review on 7th March 2021

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Posted 4 years ago

Serenata Flowers is rated 3.4 based on 5,987 reviews