Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was prompt. My sister contacted me to say the flowers were GORGEOUS but the vase was broken unfortunately. A new vase with more flowers were sent to her. I really appreciate that they looked after that in a timely and generous manner. I would order from them again. Wilma Johnson”

Helpful Report

Posted 7 years ago

“Easy ordering and beautiful fresh flowers.would use again.”

Helpful Report

Posted 7 years ago

“The flowers were delivered very quickly - next day having ordered them at 6.30pm. The recipients were very happy with the flowers and I received emails telling me that they had been delivered. Very happy!”

Serenata Flowers 5 star review on 1st February 2018

Helpful Report

Posted 7 years ago

“So easy to order and arrange delivery. Wonderful choices for any occasion. Delighted.”

Helpful Report

Posted 7 years ago

“Good service and easy website to use”

Helpful Report

Posted 7 years ago

“Quick delivery and good flowers However I found the ordering process difficult. I was not able to amend my order. Frustrating!”

Helpful Report

Posted 7 years ago

“Ordered flowers for my Auntie, she received them the next day and was absolutely thrilled with them, so pleased with the quality and service.”

Helpful Report

Posted 7 years ago

“Atrocious won't be buying here again”

Helpful Report

Posted 7 years ago

“Perfect, fast and easy online service! Ordered a birthday bouquet for mum from Switzerland online to be delivered to her home in Hereford, England. She was so thrilled afterwards on the phone and loved the flowers. Great job!”

Helpful Report

Posted 7 years ago

“Fantastic site , very prompt and reliable . Good work . Keep it up .👍👍👍👍👍”

Helpful Report

Posted 7 years ago

“Good choice of flowers and good price range but above all the next day delivery and updates by email on the order and delivery status !”

Helpful Report

Posted 7 years ago

“I was kept informed all the way to when delivery would take place. My daughter was very happy with her basket of white flowers”

Helpful Report

Posted 7 years ago

“ordering was very easy. The flowers were beautiful, and the card was lovely to. Thank you.”

Helpful Report

Posted 7 years ago

“I sent some crimson kiss too a lady that helped me on the scene of a car crash i was involved in .She kept me calm the flowers were delivered to her very quick after i ordered them .”

Helpful Report

Posted 7 years ago

“Good choice of flowers, fast order process, efficient informative delivery”

Helpful Report

Posted 7 years ago

“It got on time, and the product was just as shown in the pictures”

Helpful Report

Posted 7 years ago

“Very happy with the service. The flowers I ordered were delivered on time and looked great!”

Helpful Report

Posted 7 years ago

“You included a sorry for your loss card that I didn't order and charge me for it. The flowers were for a friend whose Mother is sick and they caused her huge distress”

Helpful Report

Posted 7 years ago

“They where for a friend at work and she said they where lovely”

Helpful Report

Posted 7 years ago

“The flowers that I had ordered were passed their best – they were going brown, decaying, dying. The feedback portal would not allow me to upload my complaint and photographs. Someone at serenata suggested I use Facebook. It asks would you like us to call you back?. However, it is only possible to communicate in writing. I finally managed to upload my photos and complain to Facebook and my money should be refunded.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews