Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did think that there wasn't enough foliage in the bouquet and I did resent having to spend around £3 for a card to identify myself. In the past, at a walk in florist's, a little card wold be included free of charge. This is the second order I have made with you and today I saw the same bouquet on sale at £10 less. I found the delivery emails quite amusing but a little cloying also. ps”

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Posted 7 years ago

“my daughter said the flowers were beautiful, they where delivered a day earlier than I had ordered which was great, but I did ask for them to be left with neighour if not in they where just left in porch, not good”

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Posted 7 years ago

“Lovely flowers delivered promptly. Excellent communication... very stylish. I knew when the flowers were in transit, an hour slot for delivery and a final message when they had been delivered. Very impressed. Will definitely use again.”

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Posted 7 years ago

“Great service, arrived on time, lovely flowers! Would definitely buy again!”

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Posted 7 years ago

“My sister in law was thrilled with the flowers for her 60th birthday.”

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Posted 7 years ago

“Delivered as requested”

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Posted 7 years ago

“Flowers much smaller than described. Very disappointed”

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Posted 7 years ago

“Delivered on time which pleased my partner.”

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Posted 7 years ago

“Couldn't have been easier, does just what it says on the tin! Excellent.”

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Posted 7 years ago

“Although the flowers were sent as a gift and so I did not see them, I am assured that the recipient was delighted”

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Posted 7 years ago

“Delivered on time, lovely flowers, easy process.”

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Posted 7 years ago

“Beautiful ! Outstanding service! Prompt delivery”

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Posted 7 years ago

“The flowers were lovely delivered with care in a box with lots of information how to care for them, my wife was so pleased she had a smile for hours. They were also delivered before time on the day I had chosen. Well done I would use Serenata Flowers again for sure”

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Posted 7 years ago

“Good prices, excellent service. Delivered exactly when they said they would and the recipient said the flowers were beautiful.”

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Posted 7 years ago

“Brilliant service and delivery information”

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Posted 7 years ago

“Made my daughter happy when she received her flowers”

Serenata Flowers 4 star review on 2nd February 2018

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Posted 7 years ago

“I have ordered a few times now. The flowers are gorgeous, lots of varieties to order from and I have no problem with any delivery.”

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Posted 7 years ago

“lovely flowers very good delivery thank you”

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Posted 7 years ago

“I was told the flowers were lovely and it was good getting an email saying they had been dispatched and then delivered.”

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Posted 7 years ago

“Easy to order on the website. Free delivery. I was kept informed by email of the order status and also confirmation of delivery. Sr Agatha was delighted with the floral arrangement. That's the important thing and I will recommend to friends and family.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews