Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

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“My sister received her flowers just hours after I had ordered them, as she had flu they really cheered her up and she rang me that morning to thank me. Very good service and will use you again.”

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Posted 7 years ago

“Very pleased with the whole transaction, reasonably priced, easy to order and delivered when Serenata flowers said they would be. My sister said they were very fresh and was thrilled with them.”

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Posted 7 years ago

“My Mum was delighted with her flowers yet again, she has been very poorly recently and they cheered her up a little”

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Posted 7 years ago

“I had the same flowers delivered to me for my birthday and thought they were stunning!!!,so I sent the same to our friend for her birthday,and she said the same. STUNNING!”

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Posted 7 years ago

“Asked for delivery to a neighbour if recipetent wasn't in but was left on step and blew down road snapping couple of stems”

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Posted 7 years ago

“Took over nine hours to deliver, in delivery van from 8-40am,to5-40.pm. Birthday nearly over, and I just got a thank you no oh there lovely, frightened to ask, Anything else!!! Most disappointed”

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Posted 7 years ago

“Quick and easy checkout, notified when delivered, the flowers were lovely. Made mum’s day”

Serenata Flowers 5 star review on 3rd February 2018

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Posted 7 years ago

“Happy I had chosen the right company”

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Posted 7 years ago

“We ordered flowers for our mothers birthday . we wwnt went ro see her 2 days later they were dying .. i would never order from rhis company again”

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Posted 7 years ago

“Excellent service. Beautiful flowers.”

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Posted 7 years ago

“Oui, je suis tres contente ,très bon marchand à recommander”

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Posted 7 years ago

“Did not see the flowers myself but the recipient was delighted with them. I was also kept up to date with the delivery of these flowers.”

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Posted 7 years ago

“I did think that there wasn't enough foliage in the bouquet and I did resent having to spend around £3 for a card to identify myself. In the past, at a walk in florist's, a little card wold be included free of charge. This is the second order I have made with you and today I saw the same bouquet on sale at £10 less. I found the delivery emails quite amusing but a little cloying also. ps”

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Posted 7 years ago

“my daughter said the flowers were beautiful, they where delivered a day earlier than I had ordered which was great, but I did ask for them to be left with neighour if not in they where just left in porch, not good”

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Posted 7 years ago

“Lovely flowers delivered promptly. Excellent communication... very stylish. I knew when the flowers were in transit, an hour slot for delivery and a final message when they had been delivered. Very impressed. Will definitely use again.”

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Posted 7 years ago

“Great service, arrived on time, lovely flowers! Would definitely buy again!”

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Posted 7 years ago

“My sister in law was thrilled with the flowers for her 60th birthday.”

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Posted 7 years ago

“Delivered as requested”

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Posted 7 years ago

“Flowers much smaller than described. Very disappointed”

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Posted 7 years ago

“Delivered on time which pleased my partner.”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews