Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 19th September 2025

Philip

Serenata Flowers 1 star review on 14th September 2025

Jill Smith

Serenata Flowers 2 star review on 16th August 2025

Paula

669

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazingly fast next day delivery. Great quality flowers. Couldn’t ask for anymore!”

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Posted 7 years ago

“Quite expensive for what you get. Paid a lot extra to ensure delivery before 10:30 while my bride was getting ready on our wedding day and this didn’t happen when requested unfortunately. Still nice flowers and a good surprise but not what it should have been.”

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Posted 7 years ago

“ALWAYS HAPPY WITH THE FLOWERS AND THE DELIVERY”

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Posted 7 years ago

“The customer really enjoyed them”

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Posted 7 years ago

“I sent some flowers to my sister in Wales as she recently had an operation. They were received mid afternoon the day after ordering and she said they were lovely and some of the freshest flowers she had ever received.”

Serenata Flowers 5 star review on 5th February 2018

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Posted 7 years ago

“Great service from start to finish. Kept up to date of the progress of my order from the moment the order was placed until it was delivered. Would highly recommend”

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Posted 7 years ago

“very good quality and excellent service.”

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Posted 7 years ago

“hi I have used serenata flowers twice now and both of my recipants have been very happy I will be using them again for valatines day also my friend will be also”

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Posted 7 years ago

“I HAD A ISSUE WITH FLOWERS DELIVERED LAST WEDNESDAY AND THEY WILTED BY THE SAT. BUT ALL GOOD NIGEL REPLIED VERY QUICKLY. AFTER LOOING AT THE PICTURES OF THE FLOWERS A REPLACEMENT BUNCH O ARE ON THERE WAY.”

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Posted 7 years ago

“Ive used Serenata a couple of times now and each occasion they have delighted the recipient”

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Posted 7 years ago

“Lovely flowers and excellent delivery time. Always kept informed as ti what is going on. Will always use serenata flowers in future.”

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Posted 7 years ago

“Left outside the door. Without giving to the neighbour as requested. Flowers were in bad condition. Less flowers were sent”

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Posted 7 years ago

“Next day free delivery, beautiful flowers”

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Posted 7 years ago

“Just like everyone you worry that you flowers wont reach your loved ones in time. My flowers did!! Great, quick service! Thank you¬”

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Posted 7 years ago

“flowers were not arranged just dumped in a glass vase looked awful waste of money”

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Posted 7 years ago

“Very easy website, beautiful flowers and wonderful service. Will definitely use again”

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Posted 7 years ago

“ordering and delivery were ok, they arrived on time, the most important bit, ie the flowers were disappointing. Honestly felt I would have been better going to a florist and handing the flowers personally to my wife, instead of giving her a surprise by having them delivered to the hotel where we were celebrating her birthday. Suffice to say she said it wasn't the gift but the thought that counted !!! Say's it all.”

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Posted 7 years ago

“Disappointed. The flowers I ordered were for a family with a new baby. I chose this company because they used couriers rather than the post, and I did not want my flowers sat in a sorting office over the weekend. The flowers were lovely but a 9.30pm delivery was very late !!”

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Posted 7 years ago

“The flowers were beautiful and also the cake. They were a gift for my sisters 60th Birthday, I am delighted that they were delivered on her special day and she was thrilled with them. I love the website it is so easy to use and has so many beautiful choices, I have saved the link as I will be using Serenta Flowers from now on”

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Posted 7 years ago

“It was a gift and appreciated”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews