Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

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“Free delivery and prompt response. Thanks.”

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Posted 7 years ago

“Beautiful flowers but one rose was a little damaged when revived. But other than that they were lovely.”

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Posted 7 years ago

“I have ordered from Serenata a few times now and always been happy. However, the flowers I ordered this weekend for my sisters birthday were left on her doorstep in very cold weather (she was out overnight which I didn’t know when I sent them) subsequently the roses were not fresh and looked as though they were wilting. This was really disappointing as I had requested they be left with a neighbour if there was no answer.”

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Posted 7 years ago

“Easy to order. Quick delivery and absolutely beautiful flowers. Will deffinatly buy from you again and highly recommend to anyone else .”

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Posted 7 years ago

“I'm usually reluctant to order things on line but can honestly say that I am so happy with the service I received. Love the fact that you guys keep one updated via email as to the delivery of the parcel. My sister loved her hamper so much. Atleast I could make her birthday special even with me being miles away :-) Will definitely make use of your services again. Need to order gifts for my nephews in the near future.”

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Posted 7 years ago

“Lots of choice and delivered the following day”

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Posted 7 years ago

“The flowers were not even delivered! I paid for and was told they would be delivered on Friday and it is now late Monday night and they still have not been delivered. This is unacceptable!”

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Posted 7 years ago

“The flowers were for my mum and they made her smile, so very happy with Serenata flowers, I will deffinatly use them again.”

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Posted 7 years ago

“I bought a sympathy bouquet from abroad. Using the website was easy, delivery prompt and the recipient posted pics of the bouquet on Facebook and the bouquet looked exactly like the photo I chose on your website. So I'm a happy bunny.”

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Posted 7 years ago

“Flowers were fresh and arrived on time delighting my Mum for her 89th birthday. a great big thank you!”

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Posted 7 years ago

“Delivery was scheduled for 3rd Feb and still the flowers have not arrived. When tracking order it is frustrating that it gives you such little detail and you cannot ring the customer service team directly.”

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Posted 7 years ago

“the flowers made someone else happy”

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Posted 7 years ago

“Amazingly fast next day delivery. Great quality flowers. Couldn’t ask for anymore!”

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Posted 7 years ago

“Quite expensive for what you get. Paid a lot extra to ensure delivery before 10:30 while my bride was getting ready on our wedding day and this didn’t happen when requested unfortunately. Still nice flowers and a good surprise but not what it should have been.”

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Posted 7 years ago

“ALWAYS HAPPY WITH THE FLOWERS AND THE DELIVERY”

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Posted 7 years ago

“The customer really enjoyed them”

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Posted 7 years ago

“I sent some flowers to my sister in Wales as she recently had an operation. They were received mid afternoon the day after ordering and she said they were lovely and some of the freshest flowers she had ever received.”

Serenata Flowers 5 star review on 5th February 2018

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Posted 7 years ago

“Great service from start to finish. Kept up to date of the progress of my order from the moment the order was placed until it was delivered. Would highly recommend”

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Posted 7 years ago

“very good quality and excellent service.”

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Posted 7 years ago

“hi I have used serenata flowers twice now and both of my recipants have been very happy I will be using them again for valatines day also my friend will be also”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews