Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the flowers for my Siste-in-law at 8.30pm on Sunday and they arrived lunchtime on Monday fantastic service”

Helpful Report

Posted 7 years ago

“Fast delivery and beautiful flowers.”

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Posted 7 years ago

“Bought these flowers for my niece as a thank you for organising a holiday for myself and my two sisters. They were delivered to her school (she is a teacher) on time, and they are lovely, she sent me a picture. Very happy and would use Serenata again.”

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Posted 7 years ago

“Expeditious, efficient, great value and unpretentious. Product more than exceeded expectations, and I was well informed of whereabouts. I will use again!”

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Posted 7 years ago

“I particularly wanted yellow flowers so ordered a display called Aztec Sun that as shown on the web site were predominantly that colour. I was disappointed to see that the flowers delivered were a burnt orange colour, not at all similar to the image. Furthermore some of the blooms appeared to be wilting even on the day of delivery. Quite disappointed. Ordering was easy and it was nice to be kept informed about the delivery arrangements.”

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Posted 7 years ago

“Excellent value, complimentary postage, fantastic tracking service informing us of dispatch and delivery and delivered on time, so when ordering from Australia for UK delivery complete peace of mind!! Grandma was very happy with the quality work f the flowers!! Highly recommend Serenata Flowers!!”

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Posted 7 years ago

“Very smooth transaction & great updates regarding order”

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Posted 7 years ago

“Poor quality and very small for the money ! No personalisation and bad experience when delivered as delivered in a cardboard box , might as well have gone to a supermarket”

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Posted 7 years ago

“Made my order the night before i wanted them delivered. Still delivered on time with no delivery cost.”

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Posted 7 years ago

“I was told by the person who I sent flowers to that they were stunning. I was sent emails to let me know of despatch and delivery.”

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Posted 7 years ago

“The service was exceptional especially as it was a weekend. Brilliant.”

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Posted 7 years ago

“I was dissapointed that I was only told after my card details had been taken that they told me they couldn't deliver next day. Other companies were more transparent.”

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Posted 7 years ago

“flowers arrived and looked lovely however I paid for the extra stems and they looked like the basic stems, but was still happy with the flowers. The delivery is very good got an email with time of expected arrival. Only downside is 1 day later after following care guidelines the flowers are drooping badly and don't look good at all, this could be due to the cold weather so maybe some more tips on flower care in the winter would be better than just water and flower food.”

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Posted 7 years ago

“Ordered some lovely roses for 10 them to arrive half dead and 2 dead”

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Posted 7 years ago

“Lovely selection of flowers available for next day delivery. Emails keep you informed as to what is happening with your order and when the flowers have been delivered. Excellent service. Very happy.”

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Posted 7 years ago

“Ordered on a Sunday, delivered next day in the time stated. Did not see the flowers but was told they were beautiful. Excellent service. Thank You”

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Posted 7 years ago

“Easy to use booking system. Lovely message card. Beautiful flowers. Excellent delivery service and notification of delivery.”

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Posted 7 years ago

“Had a messaged to say refused by address, when they weren’t. Then had no direct reply on email as there’s no telephone number. Flowers arrived a date late and there was no apology or correspondence, just an email to say had been delivered.”

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Posted 7 years ago

“Very beautiful flowers and delivered ontime. Thank you for the prompt reply when there were questions”

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Posted 7 years ago

“I love this service!!! everything is so easy to arrange and the gifts are lovely.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews