Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers for my sisters birthday. They arrived the next day, her birthday. She was very happy with them and said that they were absolutley beautiful.”

Helpful Report

Posted 7 years ago

“Fabulous service, gorgeous flowers, could not have asked for any more. Will certainly use Serenata Flowers again, thank you.”

Helpful Report

Posted 7 years ago

“The flowers arrived on time to the right location, however, the images which you share on the website and the reality were extremely different which led to total disappointment from my part. I ordered 2 identical bouquets which did look the same but totally didn't meet my expectations of what I was expecting. I raised my complaint and was told that the flowers which were in the bouquet were correct but neglected to comment on the fact that it didn't look like the website - won't use you again, a really disappointing experience.”

Helpful Report

Posted 7 years ago

“Easy to use Spot on delivery time and day Great flowers all fresh and at the right growing point”

Helpful Report

Posted 7 years ago

“Punctual and the receiver loved them. Says it all really.”

Helpful Report

Posted 7 years ago

“Bought for mothers BIRTHDAY and she loved them and the packaging.”

Helpful Report

Posted 7 years ago

“They were beautiful flowers,very good quality and good value for money!!”

Serenata Flowers 4 star review on 9th February 2018

Helpful Report

Posted 7 years ago

“Excellent service from start to finish, my sister-in -law was thrilled to receive her flowers Thankyou”

Helpful Report

Posted 7 years ago

“Quick and easy from start to end. Thank you!”

Helpful Report

Posted 7 years ago

“My friend is fighting cancer & it really cheered her up to get the flowers she said they are beautiful and the colours were lovely.”

Helpful Report

Posted 7 years ago

“Ordering was easy, prices competitive and the flowers arrived promptly and in good condition - the recipient was thrilled!”

Helpful Report

Posted 7 years ago

“no money "wasted" on delivery fee + consistently good quality”

Helpful Report

Posted 7 years ago

“All very efficient and organised but the product was very disappointing”

Helpful Report

Posted 7 years ago

“They looked as beautiful as they did online. Arrived when they were supposed to. Very good value. Easy to order.”

Helpful Report

Posted 7 years ago

“A very slick service, kept up to date at all times and the recipient was very pleased.”

Helpful Report

Posted 7 years ago

“Delivered on the day as requested. My friend said they were lovely. The only thing is that I did not order a card yet I got charged for one? I did not tick the card box, I note another review also said the same?”

Helpful Report

Posted 7 years ago

“Good service kept informed at all times, very happ”

Helpful Report

Posted 7 years ago

“The communication about the progress of delivery was superb and written in an engaging way (unlike most other delivery notifications). Also, the end product was superb and good value.”

Helpful Report

Posted 7 years ago

“Excellent”

Helpful Report

Posted 7 years ago

“Everything I wanted was executed to the highest standard. I was informed of the process as it was in motion so I had no need to be curious.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews