Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my friend that you delivered to lives in a block, i was there all day waiting for your delivery but they never rang her door bell, they left them with the caretaker. so she had to go and collect them. i thought that was not good but apart from that the flowers were wonderful.”

Helpful Report

Posted 7 years ago

“Made some one i care about happy and that's what matters .”

Helpful Report

Posted 7 years ago

“Delivered on day. Flowers brilliant and in good condition. Will use again.”

Helpful Report

Posted 7 years ago

“The quick and effecient service meant that my friend received her flowers just when I wanted.”

Helpful Report

Posted 7 years ago

“Delivered 2 days late with no explanation which totally spoilt our mothers birthday surprise. Got refunded a laughable £3! Hamper does NOT come with cup & saucer as shown in pic. Won't be using again!”

Helpful Report

Posted 7 years ago

“Can only go on the word of recipient, who said they were lovely. The website was very easy and fast and the flowers were delivered on time.”

Helpful Report

Posted 7 years ago

“Beautiful flowers delivered on time for my mum’s birthday”

Helpful Report

Posted 7 years ago

“Absolutely thrilled with my flowers that I sent to best friend ,they were delivered the following day and I had feedback through the processing of the delivery. I would most certainly use Serenata flowers again . And a very reasonable price for what you get”

Helpful Report

Posted 7 years ago

“I ordered some flowers for a friend who was ill. They were delivered next day and I was notified of this. I have no idea what the flowers were like but my friend said they were beautiful. I would certainly use this company again. They gave me prompt next day delivery even though I ordered late at night and they are not too expensive. Well done Serenta Flowers.”

Helpful Report

Posted 7 years ago

“Good service delivery and was told the sheaf was lovely Thank you”

Helpful Report

Posted 7 years ago

“The information received regarding despatch and delivery was brilliant But flowers were very disappointing”

Helpful Report

Posted 7 years ago

“Very happy. Easy to orde, next day delivery and beautiful flowers.”

Helpful Report

Posted 7 years ago

“Great services delivery brilliant flowers were brilliant”

Helpful Report

Posted 7 years ago

“Our friend was delighted with the flowers and they arrived promptly for her 60th birthday. Thank you.”

Helpful Report

Posted 7 years ago

“Easy and quick website, they kept me informed on the progress of the order. Really pleased and would use again.”

Helpful Report

Posted 7 years ago

“I brought them for a gift and my friend was very happy with them”

Helpful Report

Posted 7 years ago

“It did not! Suggestion: state height and width of basket or flowerspray! What we got was less than half the size we had expected! Extremely disappointing!”

Helpful Report

Posted 7 years ago

“i didnt get to see the flowers myself but my friend told me they were the most beautiful flowers she had seen. That was good enough for me! will definately use Serenata flowers again”

Helpful Report

Posted 7 years ago

“My order was taken and I even paid for same day delivery as it was a friends 40 th but it was never received by friend. They were quick to take my money and now I’m awaiting a refund. I only give 1 star which is for the customer service they felt with my issue quickly but as I say I’m waiting for the money back!!!!”

Helpful Report

Posted 7 years ago

“Flowers were lovely but paid £9.99 for delivery before 10:30 but didn’t get delivered till about 12:30”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews