Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers was beautifull but I pay 10£ for delivery before 11am and I get flowers 2pm”

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Posted 7 years ago

“Excellent service and beautiful flowers. Thank you”

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Posted 7 years ago

“Delivered on time”

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Posted 7 years ago

“I myself have not seen flowers but my niece who was recipient said they were beautiful.”

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Posted 7 years ago

“You did what I expected and paid for”

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Posted 7 years ago

“Pleasant experience from initial Google search right through to delivery. The order was confirmed and followed up with regular status updates. Delivery was around 4 o’clock on the day using the local courier...and they delivered a beautiful bouquet. Highly recommended!”

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Posted 7 years ago

“Easy to order and delivered the next day, friend really pleased with the flowers Thank you”

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Posted 7 years ago

“Recipient not home.. flowers dumped on porch for 2 days... no water of course and the administration thought it was okay to do so!! I had to ASK for an apology! I am South African the Rand is 17 to 1... I paid a pretty penny for rubbish service. They could have left a note so my family could have called when they returned!”

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Posted 7 years ago

“I ordered flowers & paid for them, for my mums 80th birthday a week before the date, then the day before I was informed by email {which was not read until the day of the birthday} that the flowers were out of stock and would be delivered 2 days later. I am totally not satisfied with your service which ruined my gift to my mum for her birthday. I have since cancelled the order & am awaiting a refund which as of present has not been done. I will not be using Serenata flowers again.”

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Posted 7 years ago

“Delivery Instructions followed, response to changes in delivery request acknowledged quickly and recipient very happy with quality of flowers😁”

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Posted 7 years ago

“The flowers I ordered arrived promptly - and it was excellent to have a tracking facility as I was sending them from Birmingham to Wales - and the person receiving them said that they were beautiful. Well done, Serenata Flowers, I'll use you again”

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Posted 7 years ago

“These were for my daughters birthday they arrived on time she said they where beautiful I did not see them as I am on holiday So thankyou”

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Posted 7 years ago

“Excellent, easy , never order from anyone else”

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Posted 7 years ago

“Ordered for same day service and arrived 2 hours later. Lovely flowers and the delivery guy gave my parents a box of Maltesers as he noticed it was their 68th wedding anniversary. Diolch.”

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Posted 7 years ago

“Excellent service. Beautiful flowers. Ordered the night before, saved my skin”

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Posted 7 years ago

“Serenata Flowers was so easy to look at use and order - and a big thank you from my sister who loved her flowers - big thumbs up from me :)”

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Posted 7 years ago

“So easy to book online and they turned up on time and were lovely”

Serenata Flowers 5 star review on 12th February 2018

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Posted 7 years ago

“Wonderful flowers delivered in a nick of time Thank you”

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Posted 7 years ago

“i have been very impressed with the service. The flowers where a complete surprise to the lady receiving them. she took a photo to send to me, I thought they looked lovely.”

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Posted 7 years ago

“IT DELIVERED ON TIME KEPT ME INFORMED. GREAT SERVICE”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews