Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,980 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was complete stuff up on delivery. The flowers I ordered from New Zealand for the anniversary of my sister's husband passing simply did not arrive. Very disappointing after all the email hype that Serenata send saying they are on their way and then they have been delivered. No they hadn't! No reason was given to why. No compensation for the stuff up was given. All the right things are said but this is not backed up by action. Also correspondence to your emails responding to my complaint do not allow a direct response but you have to go through loops to reply. Five days later another lot of flowers have arrived but this is simply not good enough. I have since found out that another sister has had trouble with Serenata so sorry I will not be using you again or recommending you to anyone including my local florist here in New Zealand. I would suggest that you also stop sending messages to my Facebook page as each one will be responded to with a negative comment and share.”

Helpful Report

Posted 7 years ago

“Extremely poor company and service - avoid at all costs. Normally I use Interflora, as they are very reliable but they didn't have any slots available on this particular day. So, I ordered some flowers through Serenata for my Fiancee's birthday well in advance, as I was going to be away on business for her actual birthday. I paid extra for delivery before noon. On the day, it passed noon and it was still showing on the tracking as "at local depot". I contacted the company and they said that the courier had tried to deliver to the address but the delivery was not possible and they would reattempt the next day. After a lot of to-ing and fro-ing and excuses from them, I finally gave up, told them to cancel it and give me a refund. I went and spent a lot of money on sameday flowers which arrived no hassle (surprise surprise!). The next day, I had an email saying it had been delivered but when I rang my Fiancee, she said they hadn't. Took a lot of arguing to get a refund, absolutely shocking service! I genuinely don't know how they are still in business!”

Helpful Report

Posted 7 years ago

“Fantastic service - gorgeous flowers - great price!”

Helpful Report

Posted 7 years ago

“Fast delivery and fantastic customer service.”

Helpful Report

Posted 7 years ago

“The delivery was very late on the day 4.20 pm (it was my Mum and Dads 60th wedding Anniversary) and the flowers were from my Dad who was getting anxious as the day went on that they were not going to arrive. When they arrived the roses were very droopy and looked sad. So he was disappointed. I had ordered them for him as they don't have internet access and I was equally getting anxious when he called me several times to say they hadn't arrived. I appreciate we didn't pay for early delivery as it was an extra £9.99 but I would have expected them soon after lunch time/early afternoon at the latest. Their special day was nearly over at 4.20pm.”

Helpful Report

Posted 7 years ago

“There is a good range of bouquets at reasonable prices. It's always a gamble ordering on line, but my friend who received the flowers was delighted, saying how beautiful they were. There's also great communication from the delivery side too. Would recommend and use again!!”

Helpful Report

Posted 7 years ago

“Quick delivery and flowers i ordered arrived fresh and in perfect condition. Would definitely use them again”

Helpful Report

Posted 7 years ago

“Placing my order on line couldn’t have been easier and the flowers arrived on time x recipient was delighted as well. Many thanks for your great service.”

Helpful Report

Posted 7 years ago

“Unfortunately I didn't rate these flowers at all, really disappointed, they definitely weren't worth £25”

Helpful Report

Posted 7 years ago

“The flowers were delivered on the expected date. Flowers brilliant and in good condition to my husband but he did not like the taste if the cake, was not like what I expect , otherwise I recommend the serenata flowers.”

Helpful Report

Posted 7 years ago

“Great range, good price and quick delivery. What else could you ask for!”

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Posted 7 years ago

“Quick delivery & excellent service”

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Posted 7 years ago

“this is the 2nd time I have used your company and on both occasions the flowers were delivered promptly and exactly as ordered (this time with hand cream which she loved)- they are for my mother and I am in New Zealand so it is great to know that I can rely on you to deliver beautiful flowers when I need them. thank you”

Helpful Report

Posted 7 years ago

“Serenata Flowers were excellent as usual. It is nice to get notification that the flowers have been delivered.”

Helpful Report

Posted 7 years ago

“I booked flower as a surprise for my wife on a weekend break & they were delivered promptly & professionally to the hotel we were staying in. My wife was over the moon she loved the way the flowers had been arranged . Happy wife = happy me , thank you I will definitely use Serenata Flowers again.”

Helpful Report

Posted 7 years ago

“The flowers were delivered to the wrong address and if the person had not delievered them to my friend at 8pm, she would not have got the flowers on the day. I emailed Serenata but they did not accept the delivery went to the wrong address. The flowers were ok. my friend emailed them and they serenta reply by saying they are dealing with the client. I did not get any reply to my email .”

Helpful Report

Posted 7 years ago

“Excellent service”

Helpful Report

Posted 7 years ago

“always delivered on time and fresh. i live in Arbroath in Scotland and have sent flowers to friends in Devon, Kent, Hertfordshire and the East end of London. On many occasions from deaths to happy birthdays or just to cheer a friend up when they are feeling blue. Will always recommend Serenata. Well done”

Helpful Report

Posted 7 years ago

“Delivered on time and recipient delighted with flowers”

Helpful Report

Posted 7 years ago

“Kept me informed of the progress. Delivered when they said they would be.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,980 reviews