Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,017 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,017 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 23rd June 2026

672

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sophie, my Grandaughters friend had just returned from hospital after receiving treatment for a back problem and was in a lot of pain so Serenata flowers cheered her up no end. She loved the choice and the wonderful colours.”

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Posted 8 years ago

“my daughter loved her flowers its a shame it arrived at 6.30 pm. the only tracking advice i was given was ( dispatched)”

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Posted 8 years ago

“Very impressed with the service. I heard my friends sad news in the afternoon and logged into Serenata Flowers in the evening and my order for flowers and card were delivered next day. My friend was just as impressed with her gift. Well done ,top points.”

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Posted 8 years ago

“I ordered White Orchid bouquet for my Sisters birthday, they're beautiful! Well packed, healthy, delivered on time and good value. I have been the recipient of this particular bouquet myself and they lasted 8 weeks! That's why I chose them for my Sister, as I knew they were lovely. She's happy, I'm happy, all good.”

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Posted 8 years ago

“Delivered when they said they would...can’t say what flowers were like as they were for someone else... it they seemed very happy with them”

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Posted 8 years ago

“Excellent service, tracking and product. Second to none in my experience.”

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Posted 8 years ago

“thankyou so much for the beautiful flowers it made my mother so very happy. It was the first time l have used serenataflower l found them excellent so l will certainly use them again .”

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Posted 8 years ago

“The service was excellent, definitely value for money. Kept me informed every step till delivery.The flowers were delivered in the morning in good condition. Highly recommend Serenata flowers.”

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Posted 8 years ago

“I have used Serenata often and their flowers are always beautiful. My 95 year old loves receiving them especially when they are sent in bud and she can watch them open”

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Posted 8 years ago

“Excellent service”

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Posted 8 years ago

“I ordered a lovely basket arrangement which was delivered on time”

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Posted 8 years ago

“Thank you !”

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Posted 8 years ago

“Excellent service. I recommend”

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Posted 8 years ago

“Easy to order. Delivery on time. Communication very good. Flowers beautiful”

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Posted 8 years ago

“Absolutely appalling service! The flowers were a surprise for my mothers birthday which I was sending to her work, which I clearly stated on the order, then I was told they were going to be delivered late even though it was clear they were being delivered to a school. They then didn’t get delivered until the next day which then ruined the surprise and this was not what I paid for! Really bad communicaton all throughout by far the worst company I’ve ever used!”

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Posted 8 years ago

“Not good on delivery as it took five days after ordering. Flowers already in full bloom and will not lasts long. Altogether poor sevice.”

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Posted 8 years ago

“It was not clear when I ordered them that guaranteed next day is from 8-8pm so the flowers arrived at 7pm but the person has already left the office at 5.30pm :( I had to go out to get another bouquet at 5pm to make sure she get some flowers on that day. So I have to pay twice for the flowers :(”

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Posted 8 years ago

“Ordered flowers for my sisters birthday. They arrived the next day, her birthday. She was very happy with them and said that they were absolutley beautiful.”

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Posted 8 years ago

“Fabulous service, gorgeous flowers, could not have asked for any more. Will certainly use Serenata Flowers again, thank you.”

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Posted 8 years ago

“The flowers arrived on time to the right location, however, the images which you share on the website and the reality were extremely different which led to total disappointment from my part. I ordered 2 identical bouquets which did look the same but totally didn't meet my expectations of what I was expecting. I raised my complaint and was told that the flowers which were in the bouquet were correct but neglected to comment on the fact that it didn't look like the website - won't use you again, a really disappointing experience.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,017 reviews