Name: Serenata Flowers
Rating: 3.36

“I ordered a bouquet for my daughter. When they came they were nothing like the ones I ordered. Completely different colour . Not as many in the bunch. 2 broken. Mine was the last delivered on the hottest day of the year , therefore they had been in the van all day. I contacted serenata , sent a photo . All she said was that they might look better when all the buds come out. She wasn’t bothered. All they want is your money. No customer satisfaction what so ever. Flowers are supposed to say something special. Not in this case . I am so disappointed and I hope to let everyone know exactly how I was treated . I have uploaded 2 pics. One which I ordered. (Pink) and the one delivered”

Serenata Flowers 1 star review on 25th May 2020

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Posted 6 years ago

“Horrendous company a box arrived for my bday smashed and my card screwed up. It looked like it had been kicked around the warehouse. I hope ed the box and have recd a big green push with 5 Rose's that are dying. The company said they have rose guards on and the brown is normal. Just remove. I asked where are the rose guards and was told the outer petals are the guards and this is normal. After the second day this is what they look like. My mum paid 50pds for this green Bush. They are the worst bouquet I've ever recd. What an absolute RIP off. Shame on you serenata flowers”

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Posted 6 years ago

“A disgrace. My sister ordered a £39.99 bouquet of flowers for my birthday. You could have easily got all this and more at Sainsbury for around £15. Arrived at 7.30pm. Hardly convenient. Box battered, flowers had broken heads, flowers were wilted and without water. Flower debris at the bottom of the plastic. Most of the bouquet was foolish enough. Got plenty of this at no cost in my garden. The birthday card that was an additional £2.99, was a glossy piece of paper, not even card. I’m speechless that they would even charge for that. Very difficult to find a way to complain. Website not easy. Please DO NOT USE this company. Save your money and upset, plus the exhausting number of hours it’s taken to find an email address, take photos and make time to rescue what I can of the terrible condition these flowers are in. If I could give no stars I would.”

Serenata Flowers 1 star review on 24th May 2020

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Posted 6 years ago

“My Mother received spring flowers from her Grandaughter yesterday to cheer her up after her husband died. So disappointed. The flowers could have been bought in a supermarket for £5. They were just in a large cardboard box and not at all well presented. My daughter received the same from you for her birthday and were so much nicer. Truly disappointed”

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Posted 6 years ago

“I ordered “Vibrant Sorbet” for nearly £30 what turned up you could of got at Sainsbury’s for £7.50. Don’t waste your money, the reviews on the website don’t seem to be able to be added to!”

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Posted 6 years ago

“Avoid !!! I ordered the Vibrant Sorbet bunch for my wife’s birthday. When she opened the box we were both very disappointed. We basically received a £7.99 bunch of petrol station quality flowers which cost us £24.99. I contacted customer services to be given a link to their Terms & Conditions.. So avoid this company and use a local florist or simply go to the petrol station and buy them yourself!! I saw there are loads of reviews on here from people that had the same experience as us..”

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Posted 6 years ago

“Avoid !!! I ordered the Vibrant Sorbet bunch for my wife’s birthday. When she opened the box we were both very disappointed. We basically received a £7.99 bunch of petrol station quality flowers which cost us £24.99. I contacted customer services to be given a link to their Terms & Conditions.. So avoid this company and use a local florist or simply go to the petrol station and buy them yourself!! I saw there are loads of reviews on here from people that had the same experience as us..”

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Posted 6 years ago

“An embarrassment. Serenata Flowers should be ashamed. Nothing like what I ordered. Photos of what I ordered and what was delivered. I’m furious.”

Serenata Flowers 1 star review on 21st May 2020

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Posted 6 years ago

“I ordered the Vibrant Sorbet bunch for my wife’s birthday. When she opened the box we were both very disappointed. We basically received a £7.99 bunch of petrol station quality flowers which cost us £24.99. I contacted customer services to be given a link to their Terms & Conditions.. So avoid this company and use a local florist or simply go to the petrol station and buy them yourself!! I saw there are loads of reviews on here from people that had the same experience as us..”

Helpful Report

Posted 6 years ago

“I ordered the Vibrant Sorbet bunch for my wife’s birthday. When she opened the box we were both very disappointed. We basically received a £7.99 bunch of petrol station quality flowers which cost us £24.99. I contacted customer services to be given a link to their Terms & Conditions.. So avoid this company and use a local florist or simply go to the petrol station and buy them yourself!! I saw there are loads of reviews on here from people that had the same experience as us..”

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Posted 6 years ago

“Received no confirmation of my order which was not delivered to the amended address. I had changed the delivery address before the flowers were at the checkout. The company had my phone number and email address so they could have contacted me. Used this company before but disappointed they wanted to charge me again for another delivery and said amended address not received- rubbish. Their records would show I have sent flowers to my niece before. She is a cancer patient so I am so unhappy with their response ;have requested not to be bombarded with future emails.”

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Posted 6 years ago

“I am utterly humiliated and disgusted at what a lie and cheat Seranata flowers has been. They have humiliated me . I paid 112 pounds for these flowers and none of them matched. I DEMAND a refund and definately do not reccomend this site . CHEATS”

Serenata Flowers 1 star review on 18th May 2020

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Posted 6 years ago

“I received birthday flowers from my sister. They were posted through the letterbox and I couldnt believe they would transform into such a gorgeous arrangement. Thankyou so much. I will not hesitate to recommend you. PS.. my photography skills do not do justice to the flowers!😀”

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Posted 6 years ago

“terrible customer service and not even willing to accommodate during a tine when we're grieving. Shame on you, all they're concerned about is profit! Appalling”

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Posted 6 years ago

“I received these as a gift. Two little bits of gypsophila, three small heads of alstroemeria and another small unidentifiable pink flower.what I received would cost about £3 in Sainsbury’s . Certainly didn’t resemble anything on serenatas website with minimum cost £25..... I would hate to mention it to my sender but feel he was ripped off.”

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Posted 6 years ago

“£40wasted. Flowers looked nothing like picture. £7 for 5 crappy chocolates. Very misleading advertising. Never again.”

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Posted 6 years ago

“Flowers were lovely . As in lockdown I decided to add happy birthday cake to order for £6.99. Cake measured 2.25 inches square!! Asked for refund was told measurements are given. Not that visible. Didn't see when went back in to look. Photo also deceiving. Very disappointed as family used site a lot recently but will now look elsewhere.”

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Posted 6 years ago

“Totally appalled by the quality and quantity of the flowers for the money spent. Was expecting more than just a small bunch, having spent £30. Far better quality and value for money at local supermarkets. Will not be using again and would certainly not recommend.”

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Posted 6 years ago

“Do not believe any review that you read on Seranata's own website, and do not believe the pictures of the flowers. We spent £38 on a bunch of flowers for my mum's birthday, and she got something delivered that looked like a £5 bunch of flowers from a supermarket. An absolute disgrace. Particularly in times like this where we all need a bit of happiness. Serena, if you cannot deliver to standard during covid times, then either drop your prices or close your service. A disgrace.”

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email

Serenata Flowers Reviews