Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,978 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,978 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful experience. Some brown dead flowers. Not as described online and only one bouquet delivered when it should have been two. But charged for two. Customer service is shocking and totally unhelpful. Avoid”

Helpful Report

Posted 5 years ago

“Flowers were not as good as portrayed in the photograph,very disappointed”

Helpful Report

Posted 5 years ago

“Flowers arrived 4 days too late as meant to arrive for my 40th birthday! The flowers were very poor quality, very dissapointed will not use again or reccomend.”

Helpful Report

Posted 5 years ago

“I ordered some flowers online but did not receive the confirmation email to confirm order. I had two lots of flowers turn up for my friends 60th and I was charged for both flowers. The flowers were delivered separately within 1 hour of each other? You would have thought someone could have contacted me and stated there were two orders for the same address. I have tried unsuccessfully to advise Serenta Customer Services but Sarah from Customer Services could not careless. I ordered locally as I live in Great Dunmow but would never support this florist again. PLEASE DO NOT PURCHASE FROM SERENTA FLOWERS.”

Helpful Report

Posted 5 years ago

“Rubbish rubbish rubbish ! Embarrassed at the quality and size of flowers ! ( 4 pathetic carnations with a bit of greenery thrown in!) Ordered for a friend that had lost her mum to Covid - upsetting and will never use again”

Helpful Report

Posted 5 years ago

“Terrible customer service - ordered flowers for a fiend due to losing a loved one - what I thought I ordered was a vibrant colourful bouquet what we got was a pathetic sparse bunch of green with about 4 flowers - what we wanted was to send a heartfelt bunch of flowers as we can’t be there to give our friend a hug - what she got was some thing that make us look like we scrimped! Disappointed is an understatement!”

Helpful Report

Posted 5 years ago

“After reading the positive reviews on their website and on Trust Pilot, I ordered flowers for my sister in law who resides in London for her birthday. The flowers arrived with wilted pink roses and the vase was broken. Needless to say, I’m extremely disappointed with the product. I have reached out to customer service and have asked them to send a replacement to my sister in law. Customer Service replied and stated they they’re sending a replacement tomorrow. Let’s see how the replacement product will turn out.”

Helpful Report

Posted 5 years ago

“This company should not be in business. Please do not waste your money. Send a greeting card instead. Trust me it will be appreciated more. Knowing the sender has wasted good money on such really poor quality flowers leaves you feeling very annoyed.”

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Posted 5 years ago

“These flower were ordered by my family in Australia as a sympathy for the death of my partner. They were left on the doorstep after driver rang Bell. I was shocked on opening them. They were half dead. One rose was snapped, there was, a six inch little bit of a tiny daisy and four big bits of greenery which looked horrible. I see from your website that the flowers were called 'scented moonlight' but the ones I received were nothing like the photo there. I think you ought to be ashamed to send out flowers like this. I have informed my son and I hope he will take the matter further and be refunded for such rubbish.”

Helpful Report

Posted 5 years ago

“The flowers are nothing like they look like in website. IV never seen flowers so poor looking for 25 pounds in my life. They are pretty the four flowers I received but my poor parents spent this money in these for me. But they are not worth at all the money you charge. I would pay three pounds not 25 pounds. They should at least look a little like your website, and to add to there looks like there should have been a few to bloom but they are dead and withered. Really disappointed . I sent my mum and dad some first also from your company and they where also very poor looking hardly no flowers.”

Helpful Report

Posted 5 years ago

“Ordered these for my wife on her return from 6 weeks 300 miles away looking after her Mum suffering Covid and it was also her birthday. The quality was awful and extremely disappointing. I emailed to complain and has what seemed like an automated reply saying they were what I ordered. I replied but got the same email back. I understand that running a business is difficult and sometimes things go wrong but there is a correct way to respond and an incorrect one. Terrible customer service. I won't be using them again.”

Helpful Report

Posted 5 years ago

“Ordered 2 bouquets in error. One was delivered - requested a refund for the second had zero. Impossible to get hold of. Will not use again”

Helpful Report

Posted 5 years ago

“Nothing like the picture on the site, roses wilted, small lillies, delivered a day later than arranged and for 29.99 an absolute rip off, I could have bought better from a supermarket. Very disappointing as they were for a baby shower. Will not use Serenata again.”

Helpful Report

Posted 5 years ago

“Extremely poor cowboy company. Took my money, failed to deliver, took them three days to answer any support requests. No telephone lines. Scam artists.”

Helpful Report

Posted 5 years ago

“I had just completed placing my order when I took a call which necessitated that either cancel or amend the delivery address. I was unable to do either and had a reply from customer care within 13 minutes of my order being placed Suzanne (Serenata Flowers) Dear Clare, Thank you for your recent correspondence. I am sorry we are unable to cancel your order, as once an order is assigned to our production team, we are unable to accept any amendments or cancellations. Please accept my sincere apologies for any inconvenience caused. Kind regards S Customer Support SerenataFlowers.com”

Helpful Report

Posted 5 years ago

“Please never buy anything from this company, for £30 the bouquet size is ridiculous, other bouquets for the same price elsewhere are more than double the size, I also made the mistake of buying a birthday cake for £7 , it turned up and I thought it was a joke it was smaller than the palm of my hand. £37 wasted, I feel as though I have been conned out of my money.”

Helpful Report

Posted 5 years ago

“Would never use again, flowers were ok but arrived in a flat cardboard box instead of open, and weren't even delivered to the door, ( left in the lobby 1 floor down in our block of flats ) nothing like a delivery in person... just don't use them, steer well clear.”

Helpful Report

Posted 5 years ago

“Terrible company would not recommend to anyone”

Helpful Report

Posted 5 years ago

“The flowers were beautiful, however its so sad that they were delivered 2 days after they said that they would be and were chucked into a bush next door to the property so the flowers were crushed anyway. I’ve tried to complain but no response, I think theres much better companies that other people should use”

Helpful Report

Posted 5 years ago

“I’m not sure I have enough space here to write all that went wrong! I wish I had read these reviews earlier! Please do not order from this company! There is no phone number and the only communication is email where they are short and to the point and do not properly answer any queries. I’ve been left frustrated and out of pocket. To cut a long story short My order was never received they couldn’t find the house and no one bothered to call to confirm the address (The flowers were for a friend isolating on her birthday) And I’m apparently not entitled to a refund. Absolute scheming thieving bastards!”

Helpful Report

Posted 5 years ago

Serenata Flowers is rated 3.4 based on 5,978 reviews