Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered these for my wife on her return from 6 weeks 300 miles away looking after her Mum suffering Covid and it was also her birthday. The quality was awful and extremely disappointing. I emailed to complain and has what seemed like an automated reply saying they were what I ordered. I replied but got the same email back. I understand that running a business is difficult and sometimes things go wrong but there is a correct way to respond and an incorrect one. Terrible customer service. I won't be using them again.”

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Posted 5 years ago

“Ordered 2 bouquets in error. One was delivered - requested a refund for the second had zero. Impossible to get hold of. Will not use again”

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Posted 5 years ago

“Nothing like the picture on the site, roses wilted, small lillies, delivered a day later than arranged and for 29.99 an absolute rip off, I could have bought better from a supermarket. Very disappointing as they were for a baby shower. Will not use Serenata again.”

Helpful Report

Posted 5 years ago

“Extremely poor cowboy company. Took my money, failed to deliver, took them three days to answer any support requests. No telephone lines. Scam artists.”

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Posted 5 years ago

“I had just completed placing my order when I took a call which necessitated that either cancel or amend the delivery address. I was unable to do either and had a reply from customer care within 13 minutes of my order being placed Suzanne (Serenata Flowers) Dear Clare, Thank you for your recent correspondence. I am sorry we are unable to cancel your order, as once an order is assigned to our production team, we are unable to accept any amendments or cancellations. Please accept my sincere apologies for any inconvenience caused. Kind regards S Customer Support SerenataFlowers.com”

Helpful Report

Posted 5 years ago

“Please never buy anything from this company, for £30 the bouquet size is ridiculous, other bouquets for the same price elsewhere are more than double the size, I also made the mistake of buying a birthday cake for £7 , it turned up and I thought it was a joke it was smaller than the palm of my hand. £37 wasted, I feel as though I have been conned out of my money.”

Helpful Report

Posted 5 years ago

“Would never use again, flowers were ok but arrived in a flat cardboard box instead of open, and weren't even delivered to the door, ( left in the lobby 1 floor down in our block of flats ) nothing like a delivery in person... just don't use them, steer well clear.”

Helpful Report

Posted 5 years ago

“Terrible company would not recommend to anyone”

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Posted 5 years ago

“The flowers were beautiful, however its so sad that they were delivered 2 days after they said that they would be and were chucked into a bush next door to the property so the flowers were crushed anyway. I’ve tried to complain but no response, I think theres much better companies that other people should use”

Helpful Report

Posted 5 years ago

“I’m not sure I have enough space here to write all that went wrong! I wish I had read these reviews earlier! Please do not order from this company! There is no phone number and the only communication is email where they are short and to the point and do not properly answer any queries. I’ve been left frustrated and out of pocket. To cut a long story short My order was never received they couldn’t find the house and no one bothered to call to confirm the address (The flowers were for a friend isolating on her birthday) And I’m apparently not entitled to a refund. Absolute scheming thieving bastards!”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS FLOWER DELIVERY I ordered my mum some flowers for Mother’s Day. When they arrived they were the most pathetic bunch of flowers I’ve ever seen. They didn’t look like the ones I chose and looked half dead on delivery. I complained to customer service and sent them a picture but all I got was “treat the flowers as advised“, Which my mum did. I would of been better off buying a bunch from a petrol station. I will never buy from here again. DISGUSTING”

Helpful Report

Posted 5 years ago

“Ordered flowers for mums 93rd birthday, they came too late in the day and the vase was broken. Although they have refunded the cost of the vase, no apology and a birthday ruined.”

Helpful Report

Posted 5 years ago

“Where do I start.. My partner had been hospitalised with coronavirus. Thought order her some flowers on her return home as a surprise. Ordered 17th April for next day delivery.Tracked the order,driver within half mile.Failed delivery unable to access!Cul de sac straight forward! Same again 19th and 20th this time customer not available.Partner cannot leave the house!Nodelivery card left.No contact number for the company.Awful customer service. Flowers arrive on 21st,flowers just about dead and dried out.”

Helpful Report

Posted 5 years ago

“Ordered on Sunday the 19th of April arrived on Tuesday 21st April - The Recipient was absolutely belated I chose "Changing Seasons" they arrived in Bud Form & have just today started to Bloom Photo Taken Earlier, Well Worth the £29.99 the Recipient declared they are the Best Flowers they've ever received! I do see quite a few bad reviews so I thought it only fair to leave my Experience, I will definitely order again. Many Thanks Serenata Flowers!”

Helpful Report

Posted 5 years ago

“I can't fault this company. They're wonderful to deal with. Great prices (usually some very good offers), easy website to use. A choice of extra gifts and cards. Constant prompt updating re order status. Very fast free delivery (last bouquet delivered by courier because of lockdown) and the recipients are always delighted. The last reported that the flowers (Spring Time) were stunning and that the bouquet filled 2 vases. Friendly delivery confirmation notification. My go-to flower delivery company.”

Helpful Report

Posted 5 years ago

“This was my first time purchasing flowers from this company. End of the day it was my fault I should of done my research about this company. I spend £30 on a flower called ‘changing season’. After reading the negative reviews I came across I was very concerned I emailed the company and shared my concerns and they got back to me, saying production team will take care of my flowers and not to worry. I took their word for it. Next morning I told my friend send me a picture of the flowers, the flowers was not the flowers I chosen it was all rotten and black. My friend didn’t say anything as she thought I would be upset. This is such disgusting and awful service you are giving to customers and you are honestly scamming people’s hard working money. I advise people to do your research before you spend your money on any company.”

Helpful Report

Posted 5 years ago

“AVOID AVOID AVOID!!!!!! Disgusting service! If you have used this company and the flowers were rotting please remember the following! If you paid on your Creditcard ask your bank for a ‘chargeback’ if they refuse a refund. Also If your flowers arrive in a sorrowful state, such as wilting or with browning petals or leaves, they are not of satisfactory quality and you should be entitled to a refund. When you buy flowers online, you enter into a contract with the retailer. Under the Consumer Rights Act, - which came into being on 1 October 2015 - the retailer is responsible for the condition of the flowers until you take delivery of them. So if your flowers arrive in a poor condition, the retailer is in breach of contract and you should receive a full refund. FULL REFUND!”

Helpful Report

Posted 5 years ago

“Don't bother ordering from these charlatans. They may have been good previously, but they've clearly taken the corona virus situation as an excuse to call it in. A week early I ordered some flowers for my mother to commemorate what would have been her 40th wedding anniversary to my recently passed father. Trying to bring a glimmer of joy on a very difficult day. SerenataFlowers messed this up. After a week, my order is still 'being prepared'. You'd think that if there had been a problem in all that time, they could have let me know so I could attempt to organise something else, but due to their immoral incompetence, a very difficult day was made much worse.”

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Posted 5 years ago

Helpful Report

Posted 5 years ago

“Do not use!! The quality of the flowers where far from what was advertised and the majority of them were either dead or dying. I spend £60 and wish I’d have bought some elsewhere for £5 which is just about what they’d be worth”

Helpful Report

Posted 5 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews