Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,020 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,020 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 33%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous experience. My mum ordered surprise flowers for my birthday since I was spending it alone in lockdown. When they arrived they looked nothing like the photo on their website. There were far fewer flowers, they weren't fresh, and they had brown marks all over the rose petals. The foliage leaves also had large brown/black marks and huge, noticeable insect bites. When I complained and sent photos, the only response I got was that the guard leaves were still on and that the flowers should look as expected when these were removed. No they didn't. There was no reference made to the fact that the flowers were brown all over and in the middle and not just on the outer guard leaves. They also didn't mention anything about the state of the foliage. Overpriced and poor quality. My mum was so upset and disappointed that she'd wasted her money on these and that these were my main birthday present. Please buy elsewhere. Even flowers for a few pounds from the supermarket are fresher, last longer and are far nicer than these.”

Helpful Report

Posted 6 years ago

“I bought my girlfriend an expensive bunch of lowers for her 50th birthday in May 2020. They arrived when they should of, but the flowers were manky. After a lot of emails and them changing their minds, they agreed that they were not as good a quality as they should of been. So on 30th May 2020 I got a replacement sent. Half as many flowers and then at least half of those were leaves. The quality was better, but I have been ripped off. I spent £39.99 on a bunch and I could of gone to the local garage or supermarket and got a better bunch for a damn site cheaper. I wouldn't recommend this company to my worse enemy! I have added a pic so you can see what I got for my money :( Very dissatisfied with my purchase, and they know it!”

Serenata Flowers 1 star review on 31st May 2020

Helpful Report

Posted 6 years ago

“After reading the numerous negative reviews I realise I have been conned with the overpriced few flowers that couldn't be described as a bouquet and will be contacting Trading Standards.”

Serenata Flowers 1 star review on 29th May 2020

Helpful Report

Posted 6 years ago

“Appalling value for money and the flowers arrived in a bad state and certainly weren't the buds they mention on the website (i.e. not fresh from the grower and shipped same day in my humble opinion). For £30 spent to get 3 short wilting roses, 3 carnations which were brown around the edges, 1 stem of lily (the only item in bud state) a small sprig of gypsophilia, a stem of miniature crythanthemum and a bit of greenery is a complete rip-off. More like what you would find at the end of the day on a garage forecourt... Utter scam”

Helpful Report

Posted 6 years ago

“Very disappointed , i ordered the Bella flowers for my cousins birthday £39.99 , they arrived on time this morning and nothing like what was shown in the photo ,i feel let down and iv'e let my cousin down . i shan't be buying from here again .”

Helpful Report

Posted 6 years ago

“I’ve ordered the flowers (Moonlight roses) and a box of “luxury” chocolates for my mother. The chocolates were very small and far from being luxury. The flowers were half dead when they arrived and after 2 days they were ready to be binned. This company is a scam and a total waste of money.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“They weren’t even in any water and wilted. Like the other reviewer said, you can buy better from a garage Terrible service and terrible quality I feel this company is ripping Vulnerable people off during this pandemic DO NOT BUY”

Serenata Flowers 1 star review on 28th May 2020

Helpful Report

Posted 6 years ago

“£29.99 for the ‘Spring Time’ bunch of flowers, bought for my parent’s Ruby 40th wedding anniversary. They arrived with some of them dry and wilted, the bunch was in no way representative of the image on the website, it was half the size and the colours were completely different (see attached photos). They were more akin to a £10 bunch of flowers from a supermarket. I contacted Serenata Flowers customer service who were less than helpful, disagreeing with my dissatisfaction after I sent photographs of the flowers to them. They weren’t prepared to offer any reimbursement. Do not order and waste your money.”

Serenata Flowers 1 star review on 27th May 2020

Helpful Report

Posted 6 years ago

“I ordered flowers for my mothers 87th birthday which arrived very late in the day. The vase and flowers were very mediocre for the money spent, the arrangement was jammed into the vase and looked like a child had put it together. Don't waste your money on this florist.”

Serenata Flowers 2 star review on 27th May 2020

Helpful Report

Posted 6 years ago

“I recently received a delivery of a vase, flowers and teddy from my family following the birth of my first grandchild the vase was in splinters all over the contents the vase was in one wrap of bubble wrap it should be at least in polystyrene I contacted the company and they were not interested I am so disappointed I advise never to use them”

Helpful Report

Posted 6 years ago

“Everything. My Husband had used the company before so they seemed an obvious choice to send Flowers to my Mother in Law. We ordered on a Wednedsay for delivery by the Friday. They were finally delivered a week later some dead and most past their best. Correspondence with Serenata was prompt but not once did I receive a sincere or clear reply as to why the error had occurred. I was offered a measly £2. 50 refund but am trying to claim a further refund as after such appalling service.”

Helpful Report

Posted 6 years ago

“A “Roses and Lily Super Luxury” bouquet arrived 27 May with every single rose head drooping! If I had had the opportunity of first seeing the litany of disappointing reviews I would have avoided Serenata Flowers. Unless I receive fresh replacement roses in time for our occasion I will be contacting eflorest recommending they delete Serenata from their list.”

Helpful Report

Posted 6 years ago

“Ordered 2 lots of flowers for 2 different people. Both were delivered to one address. I had proof of confirmation for both addresses and yet the reply they gave me was that they only had received one address-rubbish! I sent a reply with a copy of both confirmation emails clearly showing 2 different addresses. Rubbish service, do not use!”

Helpful Report

Posted 6 years ago

“The flowers i have just received are truly disappointing. Two of the blooms had their heads off and 2 were dead past revival. The overall bunch was very poor. I am just glad i hadn't used your company to send flowers to relatives and friends.”

Helpful Report

Posted 6 years ago

“have just got back a reply from serenata after they sent a so called bouquet of flowers for my wifes 60th, where they said that their flowers fell within their quality expectations? even taking account that they had been delivered in a box through the letterbox (they do state this on their site) and give a bit of time for them to recover,(although how much recovery is needed when there were leaves hanging off one, and another misshapen, and one actually broke) they are a very poor excuse for £25 quid’s worth of flowers. be warned, trick me once shame on you, trick me twice shame on me caveat emptor”

Serenata Flowers 1 star review on 26th May 2020

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Posted 6 years ago

“I received flowers today as a gift from colleagues on the death of my father. I am extremely disappointed in the quality of these flowers - in fact I have bought flowers in better condition in the bargain bucket at my local tesco! I wanted to contact Serenata to complain - however it seems you can only complete their online complaint if you were the person ordering the flowers. As I would not want my colleagues to know that their lovely thoughtful gift was of poor quality I must just leave a review here as a warning - Do not use Seranata flowers”

Helpful Report

Posted 6 years ago

“I am extremely disappointed in the quality of the flowers and there customer service. I regularly order flowers for delivery for my partner on the first occasion she received a box that was absolutely soaking wet and damaged the flowers were also damaged. I contacted the customer service team and followed this up by providing photos, they apologised but offered not replacement. During the Covid lock down my and my partner where unable to see each other as we was both working on the front line so I decided to give them another try, my partner sent me photos and I could not believe it they were dead and went straight in the bin. After contacting the customer service and getting nowhere I emailed the director who eventually reluctantly refunded the cost of the flower. I would never use them or recommend”

Serenata Flowers 1 star review on 25th May 2020

Helpful Report

Posted 6 years ago

“Don’t buy from Serenata Flowers! I sent a bouquets to my boyfriends mum last week and when he sent me a photo I was mortified. They looked liked £5 of petrol station flowers (nothing wrong with that if that’s what you’ve opted to buy) rather than the £30 bouquet I ordered. I complained and was asked to count the stems. I refused, sent photos of what I bought and what they sent and told them an entire variety of flower is missing from the display and it was just an embarrassment. They apologised and offered to resend the bouquet (after the acres of one star reviews, no thank you) which I declined along with their next offer of a 50% refund. I made it very clear how furious I was and they backed down and refunded me in full. I should think so too but all I wanted was for my boyfriends mum to get some nice flowers. This is the first and last time I’ve ever sent flowers with anyone other than interflora. Lesson learned. The only positive points are that delivery was fast and they respond to emails very quickly. However, not much good if the goods are substandard. I get the impression they are struggling to get hold of certain flowers at the moment and they’re just winging it in the hope they make it to the other side. Not good enough. If you can’t supply what people order, shut up shop. To everyone else disappointed, complain loudly and you’ll get a refund like I did. Be persistent and loud about it if need be. If you need nice flowers, shop elsewhere.”

Helpful Report

Posted 6 years ago

“Ordered flowers on sat for Sunday last week. At no point was there notification of inability to deliver due to bank holiday. Sunday got notice no delivery after money taken out of bank. This is unacceptable. My daughter is a nurse on front lines. Shed been tested for covid on sat and delivery was because I am shielding g as her mother. Think I should have been assured they'd deliver on Tuesday. I would like a response and a deserving gesture of kindness rather than the cold technical response to which I was unable to respond to. As a business very poor practice. Your system says next day deliveries which is misleading. Tantamount to deception as st no point did you say you did not deliver on bank holidays. Your system has I presume dated and recorded requests and has like most business the facility to state no delivery on bank holidays. Think this deserves some legal review. N”

Helpful Report

Posted 6 years ago

Serenata Flowers is rated 3.4 based on 6,020 reviews