Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bouquet I ordered wasn't available, so they sent a totally different bouquet without informing me. I ordered white abs received a very colourful bunch. Unfortunately it got worse by the very poor customer service experience. Totally avoided my question as to why such a different bouquet arrived. Each time they avoided answering the question. There seems to be a recurring pattern with serenata customer service. This seems like a great idea and if it wasn't for your customer service department I would have placed quite a few orders in the future. Such a shame you don't put the customer first.”

Helpful Report

Posted 8 years ago

“Even 1 star is too much. they failed to deliver on the day. because it was then bank holiday weekend and shop probably closed, it must have remained boxed up in the back of the van till Tuesday 4 days late then delivered with driver saying he couldnt find address. flowers obvioulsy not of high qualiey by then. they still havent refunded my money despite numerous emails to them. I will never order from them. esp on a friday as you might not see them till monday. v disappointed at customer service”

Helpful Report

Posted 8 years ago

“Ordered same day delivery they didn't get there until the next day and I ordered a white bookie and got what can only be described as supermarket reduced dead flowers. Will never use them again and I suggest you don't”

Serenata Flowers 1 star review on 29th August 2017

Helpful Report

Posted 8 years ago

“Poor flowers. Some looked dead within 5 days. Photo shows flowers after 5 days. No food come with flowers. Disappointed.”

Helpful Report

Posted 8 years ago

“Unable to rate the flower ordered as they never arrived. They were for a funeral and so there was no second chance. Received an apology of sorts saying due to a technical hitch "the order had not streamed correctly to the production team" whatever that meant. Only consolation was there were no problems with a refund back to the credit card but this was not the point.”

Helpful Report

Posted 8 years ago

“Very disapointing ordered flowers got an email to say flowers were dispatched then got one to say failed delivery courier could not find address, emailed sinatra flowers to be told they would be delivered tuesday as it was a bank holiday yesterday i ordered the flowers on friday, flowers finally got delivered 3 days later the recipient sent me a photo and they were not worth the price i paid i could of got a bigger bunch for cheaper at the supermarket will not be ordering from here again”

Helpful Report

Posted 8 years ago

“Did not receive flowers, courier claimed he tries to deliver but I was in all day, kept refreshing the status delivery page and then it all of a sudden said failed. I took this matter up with support. Was told I will not receive a refund. Still haven't received flowers, was basically called a lier by support. Very bad service will never use again”

Helpful Report

Posted 8 years ago

“Beautiful flowers delivered on time. Very nice to be notified when the flowers were delivered. Will definitely use them again.”

Helpful Report

Posted 8 years ago

“The delivered flowers in no way match the arrangement as shown on the Internet. The internet image shows arrange flowers in a vase. The delivered flowers was not in a vase and not arrange. Disappointing. Will not use this service again.”

Helpful Report

Posted 8 years ago

“You failed to complete and as yet have failed to acknowledge that I had to cancel and rebook elsewhere. I am still waiting for your acknowledgement and refund.You let me down.”

Helpful Report

Posted 8 years ago

“Started off very well. Received confirmation of order and email on the day of delivery to say the flowers were with courier, however, the flowers never arrived and ruined a birthday surprise for my Father's birthday. Although they offered to redeliver another bouquet, this was 2 days after the event so I turned this down and asked for a refund. They have agreed to this but advised it can take up to 4 days. Disappointment does not cover it.”

Helpful Report

Posted 8 years ago

“Did not deliver on time Did not contact me for issue Have not responded to my emails V angry n upset”

Helpful Report

Posted 8 years ago

“Couldn't re arrange delivery”

Helpful Report

Posted 8 years ago

“3 of the flowers were about dead and the others are wilting after just a couple of days very disappointed”

Helpful Report

Posted 8 years ago

“The flowers were dead and droopy when they arrived. They were not worth the money spent and we will not be using Serenata again.”

Helpful Report

Posted 8 years ago

“I ordered these flowers whilst away they were for a friend who was recently lost her husband on a significant anniversary. I therefor did not see the flowers, however rather than be delivered in bud as promised the flowers were past there best when delivered and discarded after a couple of days. When I went to the customer services page to complain it informs me that in order to get any redress I must provide photographic evidence. This is clearly ridiculous given the service this company is providing: 1.People generally buy flowers for others. 2.The gift is to be delivered remotely 3. People will not usually complain about another's gift 4.As in this case the recipient will usually have higher priorities I Emailed the company ( I had not kept the order no but they still had my delivery address and email address quoted) and have given them ample time to respond before posting a review. So my conclusion is that they don't value their customers or their level of service best give them a miss”

Helpful Report

Posted 8 years ago

“I accept that I gave wrong street no. Which I had obtained from internet, ( 27 instead of 21) and so flowers were delivered to hairdresser instead. However as the flowers were addressed to the funeral parlour which was only 5 doors away, I would have thought that it would have been obvious to your driver that that was where the flowers should have been delivered. The upshot was that we were not represented with a floral tribute which I found very distressing, and I will not use your services again .”

Helpful Report

Posted 8 years ago

“The gifts I ordered were for my mothers birthday, I ordered a card, balloon, cake and bouquet as I'm abroad and unable to celebrate with her. They weren't delivered on the day as courier couldn't find address, which was the right address. Therefore the gifts were delivered two days after the fact, hence the token lost all meaning and value. I was not offered any recompense, refund or a single stem for the delay in delivery or emotional damage done, seeing as my mother thought I'd forgotten her birthday.”

Helpful Report

Posted 8 years ago

“I have no idea what the flowers looked like as they were never actually delivered! And no update on delivery either! So disappointed. After a few emails they apologised and offered redelivery or full refund and seeing as the moment had passed i asked for refund which they gave me, no problem. Such a shame though..”

Helpful Report

Posted 8 years ago

“Wilting flower Cheap cellophane No ribbons or bows No card I was too embarrassed to give them as a thank you. I expected much more for my £35. I am happy for you to contact me to discuss.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews