Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,003 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"I ordered a my girlfriend a bouquet for our anniversary and paid for an early morning delivery as we were busy throughout the day. After paying £10 to ensure delivery before 10.30 I was disappointed to be leaving the house at 10.45 without any sign of a delivery van. To add insult to injury on our special day I was told by the customer service team that my girlfriend had apparently signed for the flowers at 10.27, a clear fraud to cover up either their mistake or the couriers. When we returned home late in the evening we were expecting a failed delivery note or the flowers to be handed over by a neighbor, neither of these happened. It turns out they had seen someone trying to make a delivery at 16.00 in the afternoon. I was told I would have to wait for an investigation to take place before any refund could be issued. The next morning at 10.20 the delivery was attempted again, obviously I refused this as our anniversary had passed and this situation had already left us with a bitter taste. Only after telling the customer service team of this attempted delivery did I get offered my refund. Got to wonder how we signed for a delivery we hadn't had, conveniently before the cut off time. A refund was the very least that I would expect for such a blatant failure on a special occasion and the very least is what I got.”

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Posted 8 years ago

“Flowers was not anything like the photos. They were delivered in a card board box. Very romantic!! Note on the delivery ticket to knock hard. I found the box laying on my door step. Flowers look like they have Seen better days. Apart from that ok.”

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Posted 8 years ago

“""Did not deliver order on 1//9/17 and has still not arrived .Very disappointed as am now £64.00 worse off and no flowers delivered to my niece in USA who has just had MAJOR surgery and probably thinks I don't care. This is a con or what ?”

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Posted 8 years ago

“""You never delivered my order, very disappointed. have now lost £64-00 its a con”

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Posted 8 years ago

“Cheats, couldn't deliver in time but will take money for cancellation”

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Posted 8 years ago

“Ordered flowers to be delivered to my girlfriends work was not delivered on time. Was apparently delivered a few hours late which they was not. When I complained was told would have to wait to hear what the courier did with the flowers to see what happens.... still waiting for a reply will never order from this site again.”

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Posted 8 years ago

“Too few flowers”

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Posted 8 years ago

“"flowers arrived a day late and so missed my mum's birthday. Then when they did arrive the roses were all brown around the edges. Won't be buying flowers from them again. "”

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Posted 8 years ago

“Absolutely rubbish flowers. Mostly half dead and wilted.”

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Posted 8 years ago

“""very disappointed. flowers were very drab and mostly leaves.”

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Posted 8 years ago

“When the flowers where delivered they where in a box and they where half dead the edges of the flowers where dead they where not up to standard at all. I believe flowers should be hand delivered and not in a box to dry out.”

Serenata Flowers 1 star review on 1st September 2017

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Posted 8 years ago

“Flowers delivered apparently twice to the wrong address although full address had been given, the company were great to issue my refund back when requested but it made a lovely gesture in a very upsetting time very stressful”

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Posted 8 years ago

“Ordered Flowers for anniversary delivered flowers to wrong address only got flowers two days late after I walk a mile looking for them knocking on peoples doors they had my phone number all they had to was ring if they could not find me poor communication between courier and serenata flowers.”

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Posted 8 years ago

“Do not use this company. I ordered flowers for my brother & sister in laws 50th Anniversary. When they arrived they were broken and in a complete state. I accept this may have been the fault of the courier but I emailed Serenata giving them a chance to rectify the position. A week later I received an email saying they do not monitor their site and could I send them a photo of the delivery. Being 250 miles away and a week later, no I could not. Extremely disappointing, I appreciate things can go wrong, but I would expect in such cases prompt action to rectify. For their 75th Anniversary I will definitely use someone else”

Helpful Report

Posted 8 years ago

“The actual service and delivery was as you advertise, but I am afraid the ' pink blooms basket' display was appalling. My son sent me a photo which I think he sent you also and it looked like they had been tipped out and then just thrown back in again. He contacted you and was promptly sent a replacement but this one was not much better. When your son and partner have their first child and you happen to live on the other side of world you want something special. Sorry to say this was not.”

Serenata Flowers 1 star review on 30th August 2017

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Posted 8 years ago

“Bouquet I ordered wasn't available, so they sent a totally different bouquet without informing me. I ordered white abs received a very colourful bunch. Unfortunately it got worse by the very poor customer service experience. Totally avoided my question as to why such a different bouquet arrived. Each time they avoided answering the question. There seems to be a recurring pattern with serenata customer service. This seems like a great idea and if it wasn't for your customer service department I would have placed quite a few orders in the future. Such a shame you don't put the customer first.”

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Posted 8 years ago

“Even 1 star is too much. they failed to deliver on the day. because it was then bank holiday weekend and shop probably closed, it must have remained boxed up in the back of the van till Tuesday 4 days late then delivered with driver saying he couldnt find address. flowers obvioulsy not of high qualiey by then. they still havent refunded my money despite numerous emails to them. I will never order from them. esp on a friday as you might not see them till monday. v disappointed at customer service”

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Posted 8 years ago

“Ordered same day delivery they didn't get there until the next day and I ordered a white bookie and got what can only be described as supermarket reduced dead flowers. Will never use them again and I suggest you don't”

Serenata Flowers 1 star review on 29th August 2017

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Posted 8 years ago

“Poor flowers. Some looked dead within 5 days. Photo shows flowers after 5 days. No food come with flowers. Disappointed.”

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Posted 8 years ago

“Unable to rate the flower ordered as they never arrived. They were for a funeral and so there was no second chance. Received an apology of sorts saying due to a technical hitch "the order had not streamed correctly to the production team" whatever that meant. Only consolation was there were no problems with a refund back to the credit card but this was not the point.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,003 reviews