Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Majorly dissapointed with these, moved my usual trust from the leading brand to yourselves and couldn't have made bigger mistake, more expensive and actual product dreadful. Surprising thing was I know the florist who delivered the bouquet and from experience they are great, I can only presume you have a pay them sod all contract which reflects in the end product be sub standard, shame the card shows them as supplier and not your web site. Lesson learned never again.”

Helpful Report

Posted 8 years ago

“I ordered flowers for my wife birthday, they lasted less than one week and because I complained on the 8th day, this was not upheld due to your policy of 7 days. Those flowers I would have reasonably expected to last two weeks we total rubbish, it would appear you reasonably expect them to last 7 days only with your policy. Shocking. I have complained and you were very sorry but I am appalled as your product is clearly not for for purpose.”

Helpful Report

Posted 8 years ago

“Ruined Golden Anniversary gift... If you do choose to order from this company be sure to check with whoever you send them too that everything is ok within the week because if you don’t let SerenataFlowers know within 7 days they couldn’t care less! I sent the Roses and Freesia bouquet to my parents for their Golden Wedding Anniversary, went for the £49.99 option as wanted it to be as special as possible. What an utter waste of money that only disappointed me and upset my parents. The Roses arrived with brown edges but I didn’t worry as the SerenataFlowers website does say this is normal – don’t trust that advice you're just cutting into your 7 days to make any comments. Stupidly I told my parents is was normal and not to worry, what I didn’t do is give them a copy of the terms and conditions so they didn’t know they were running out of time to let me know the flowers were getting worse. Speaking to my parents a week on from their anniversary they told me the flowers had become browner, never bloomed and the heads had dropped off several of the roses – all in under a week! I contacted SerenataFlowers to let them know and all they did was quote their T&C's to me, as if the quality of the product wasn’t bad enough their customer care is shocking. I honesty wish I had gone to my local supermarket for flowers, I could have bought a lot more flowers and I know they would have bloomed and lasted longer. Its heart breaking when you try to do something special and have it ruined, I can't get back my parents special day. Needless to say I will never use this company again and would not recommend them to anyone.”

Serenata Flowers 1 star review on 20th August 2017

Helpful Report

Posted 8 years ago

“Unfortunately the heads of all the lollies had been knocked off. Disappointing.”

Helpful Report

Posted 8 years ago

“The flowers were not delivered. I may have given the wrong address but the one I gave did not excist even though the company did. When I asked what happened I got told the flowers were delivered but have since found out they were not after talking to several people that the driver tried to deliver to they said he took the flowers back.but I received a mail to say delivered,so how did that happen, I am still waiting to hear but have been told the flowers can be redelivered for 50% cost which I think is very poor service when I was told they had been delivered. I admit I got the postcode wrong but the name of the company that the delivery person had was correct so why did he not ask. You had my mobile.. Frustrated and disappointed ..”

Helpful Report

Posted 8 years ago

“I ordered a gift that included Champagne, you delivered wine. I feel you have defrauded me by not delivering what I ordered.”

Helpful Report

Posted 8 years ago

“Very disappointed with the quality of the bouquet I ordered for my mother”

Helpful Report

Posted 8 years ago

“Flowers arrived and were badly presented, some were dead and alot were dying. Although the problem got resolved it was still a disappointing service”

Helpful Report

Posted 8 years ago

“Flowers didn't arrive still no joy after 3 email s”

Helpful Report

Posted 8 years ago

“Unable to deliver after accepting my order and payment. I was only notified by email, no apology telephone call. I was then advised my refund may take up to 5 days. Shocking service. My first and last experience with Serenata Flowers.”

Helpful Report

Posted 8 years ago

“Do not, I repeat not, buy flowers from SERANATA. Mine were dead on arrival and despite numerous attempts have been unable to contact them”

Helpful Report

Posted 8 years ago

“I ordered and paid extra to have same day flowers delivered. I kept checking the tracking all day and it kept saying 'flowers being put together'. It wasn't until 24 hours later that the flowers were delivered and when challenged the company said that they had attempted delivery twice the first day with no response - not possible as the flowers were to someone living in a small flat with no possibility of not hearing the door and who received 7 other parcels that day! DO NOT USE”

Helpful Report

Posted 8 years ago

“The flowers were great but unfortunately I accidentally ordered them twice and had know way of cancelling them. The website is a bit confusing and I tried to change the order slightly. There was no way to cancel one of the orders and I received two automated replies saying my they had both already gone to delivery. I realised as soon as I had clicked on the wrong button, what I had done. They insisted I could not cancel as it was less than 24 hours before delivery! I felt this was very bad service and I will not use this website again.”

Helpful Report

Posted 8 years ago

“Flowers never arrived to my sisters for her birthday I guess someone ele got them”

Helpful Report

Posted 8 years ago

“I ordered a dozen roses but only 1 was delivered”

Helpful Report

Posted 8 years ago

“Flowers arrived on time but were well past their best. Some were already dead.”

Helpful Report

Posted 8 years ago

“Orderering easy ,delivery good , flowers have all but died after 3 days I thought they would last a bit longer , will not use again !”

Helpful Report

Posted 8 years ago

“The flowers that i ordered for my girlfriend's birthday were old. It was a bouquet from 45 pound and some of the flowers were brown on arrival. Others died after one day. Also i think the bouquet was too small for the money. Serenata flowers did deal with the complaint and have Promiss a refund but it ruïned my surprise. Sorry Serenata flowers i dont know where those flowers came from but If i were you i wouldnt order from that supplier again.”

Helpful Report

Posted 8 years ago

“The Flowers were deliverd okay but the standard was below my expectations and started show signs of deterioration after a couple of days even though we followed the instructions sent with the flowers. So all in all very dissapointing bearing in mind the cost.”

Helpful Report

Posted 8 years ago

“Flowers arrived in a bad condition, damaged and not looking good”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews