Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were not as picture, petals falling off just after delivery. Chose to have more flowers sent rather than refund, to be delivered on Saturday. Still no flowers and it is Monday!!”

Serenata Flowers 1 star review on 14th August 2017

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Posted 8 years ago

“My flowers didn't arrive”

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Posted 8 years ago

“This company is a disgrace. The flowers were for a Birthday to be sent to a workplace, but weren't delivered on the day, reportedly 'unable to deliver'. They were delivered the following day and what a disappointment. Many petals had already fallen off and the rest were turning brown. Never seen such a poor bunch of flowers. I just wonder how fresh they were. Needless to say, I will never use the company again, and will spread the word about what a sham they are.”

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Posted 8 years ago

“not value, extras added to order. more to come”

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Posted 8 years ago

“Awful condition sent pictures over told they are fine . But they are brown and dead in 2 days will never waste my hard earned cash with this company again”

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Posted 8 years ago

“No option to pick 0 stars. Ordered sameday flowers. Never arrived. Emailed the next day. Told at 1pm (24hours after order placed) that they dont deliver there.”

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Posted 8 years ago

“Many of the flowers were dead or very close to being past their best Very very disappointing”

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Posted 8 years ago

“I have customed serenata for many years. Previous custom from Serenata resulted in delayed delivery. I decided to give it another chance as I was provided with an acceptable explaination. This custom was worse than before. Not only that Serenata did not honour their Flower Policy where they would provide a full refund if it were not delivered in time, but I have also noticed that they have removed the policy from their web page. Even though the customer service team replies very promptly, none of them can provide a solution. I ended up repeating myself many times regarding the same issue. And there was no solution provided. I once thought that Serenata would be an excellent solution for those living overseas ordering and sending flowers to their loved ones in the UK. Sadly, it is far from the truth. What was meant to be a surprise delivery ended up with me asking the recipient to stay at home the whole day for nothing. Considering that there are other options with much better customer services out there such as Amazon, I would advise on thinking twice before customing Serenata again.”

Helpful Report

Posted 8 years ago

“Flowers were very poor quality and the petals of the flowers were Browning on the edges at delivery. When I contacted customer services, I was robbed off with a generic response, which did not even relate to the message I had sent. Thoroughly disappointed and would never buy from them again; in fact I will in all likelihood a lovely discourage people from using serenata flowers.”

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Posted 8 years ago

“Delivered to the wrong address so i had to go and collect them myself, there was a birthday card inside which was sopping wet and crumpled and the flowers looked nothing like the picture that i ordered.”

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Posted 8 years ago

“As I entered my card details the site froze and went back to homepage. I should have realized then this was a mistake! Very disappointed by the quality of flowers I ordered for our anniversary they did not look fresh and overall the bouquet was sub-standard. I could have bought a £2.99 bunch from the Aldi supermarket, containing more and fresher flowers, and lasting longer than 2 days. They don't match any flowers on the website. Flowers from Aldi definitely last longer. Would not order from you again, now off to Aldi!”

Serenata Flowers 1 star review on 9th August 2017

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Posted 8 years ago

“The dozen luxury red roses were not in water, were badly presented and lasted all of 2 days. Delivered on a Wednesday, by Friday they were crumpled and drooping.”

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Posted 8 years ago

“The roses in the bunch of flowers looked dead/dying and these for my mum on her 60th Birthday and now the Daisy's are dropping and it's only been 5 days (photos attached were taken day of the delivery)”

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Posted 8 years ago

“The flowers I ordered for a funeral on Saturday did not arrive at the crematorium until Monday. I was emailed by Serenata on Saturday afternoon to inform me the flowers had not been delivered due to there being no one to leave them with. I then requested a refund as the flowers were required on Saturday and any time after would be pointless. No refund was given and the flowers delivered 2 days later, which by then, had completely lost their point.”

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Posted 8 years ago

“Flowers turned up squished and dead. Looked like the flowers had just been thrown in a box way to small for them.”

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Posted 8 years ago

“I ordered these flowers for a very dear friend on her 81st birthday. Her family put a picture up on face book and I was horrified at what you sent. Nothing like the picture you promised and I paid for. Disappointed that I was given a false impression of my order. Please may I have my money back so I can give my friend a decent bunch of flowers Many thanks Noreta Fitzgerald 7.8.17”

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Posted 8 years ago

“Sorry - that should be 5* - beautiful flowers delivered as promised x”

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Posted 8 years ago

“I went for the 'Deluxe' option of their 'Aztec Sun' display. On receiving it, I dread to think what the 'regular' option would have been like ....”

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Posted 8 years ago

“received flowers as a present,didnt want to tell friends who sent them how bad they were ,tried to complain direct,but cannot contact the company without an order no ,therefore you cant complain,absolutely terrible customer service”

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Posted 8 years ago

“Flowers came in a box upside down. Chocolates were overpriced, balloon very small. Flowers are dieing after two days ! All very expensive but quality of service very poor ! Disappointed!”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews