Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered to the wrong address so i had to go and collect them myself, there was a birthday card inside which was sopping wet and crumpled and the flowers looked nothing like the picture that i ordered.”

Helpful Report

Posted 8 years ago

“As I entered my card details the site froze and went back to homepage. I should have realized then this was a mistake! Very disappointed by the quality of flowers I ordered for our anniversary they did not look fresh and overall the bouquet was sub-standard. I could have bought a £2.99 bunch from the Aldi supermarket, containing more and fresher flowers, and lasting longer than 2 days. They don't match any flowers on the website. Flowers from Aldi definitely last longer. Would not order from you again, now off to Aldi!”

Serenata Flowers 1 star review on 9th August 2017

Helpful Report

Posted 8 years ago

“The dozen luxury red roses were not in water, were badly presented and lasted all of 2 days. Delivered on a Wednesday, by Friday they were crumpled and drooping.”

Helpful Report

Posted 8 years ago

“The roses in the bunch of flowers looked dead/dying and these for my mum on her 60th Birthday and now the Daisy's are dropping and it's only been 5 days (photos attached were taken day of the delivery)”

Helpful Report

Posted 8 years ago

“The flowers I ordered for a funeral on Saturday did not arrive at the crematorium until Monday. I was emailed by Serenata on Saturday afternoon to inform me the flowers had not been delivered due to there being no one to leave them with. I then requested a refund as the flowers were required on Saturday and any time after would be pointless. No refund was given and the flowers delivered 2 days later, which by then, had completely lost their point.”

Helpful Report

Posted 8 years ago

“Flowers turned up squished and dead. Looked like the flowers had just been thrown in a box way to small for them.”

Helpful Report

Posted 8 years ago

“I ordered these flowers for a very dear friend on her 81st birthday. Her family put a picture up on face book and I was horrified at what you sent. Nothing like the picture you promised and I paid for. Disappointed that I was given a false impression of my order. Please may I have my money back so I can give my friend a decent bunch of flowers Many thanks Noreta Fitzgerald 7.8.17”

Helpful Report

Posted 8 years ago

“Sorry - that should be 5* - beautiful flowers delivered as promised x”

Helpful Report

Posted 8 years ago

“I went for the 'Deluxe' option of their 'Aztec Sun' display. On receiving it, I dread to think what the 'regular' option would have been like ....”

Helpful Report

Posted 8 years ago

“received flowers as a present,didnt want to tell friends who sent them how bad they were ,tried to complain direct,but cannot contact the company without an order no ,therefore you cant complain,absolutely terrible customer service”

Helpful Report

Posted 8 years ago

“Flowers came in a box upside down. Chocolates were overpriced, balloon very small. Flowers are dieing after two days ! All very expensive but quality of service very poor ! Disappointed!”

Helpful Report

Posted 8 years ago

“Ordered a bouquet for my mother - what arrived were nothing like what they advertised on their website & were looking very old. They agreed to send another bunch to my mum numerous emails and several photos later. When the replacement bunch arrived, the box was battered and wet & the flowers were of equal poor quality. Serenata flowers suggested peeling off some of the dead petals & then in their opinion they were of good quality. DO NOT USE!!”

Serenata Flowers 1 star review on 5th August 2017

Helpful Report

Posted 8 years ago

“Water dried out in stem holder. Package battered. Customer service set up as an catch 22 email box brick wall. Flowers dying or past it. Why they operate like this hard to understand- why no quality control? Worst I have ever come across.”

Helpful Report

Posted 8 years ago

“Flowers were ordered for a friend who was just out of hospital after an operation. I received an email confirming that the flowers had been dispatched but they were never received. No card was put through the door saying they had been left somewhere else. My friend was in all day as she was recovering from the surgery. My total frustration is that the response to my query suggests I phone customer service but of course no phone number is given. I have now spent a very frustrating 30mins Googling possible contact numbers with no success. I am extremely upset on so many levels and will not be using this service again. Anne”

Helpful Report

Posted 8 years ago

“Initially the bouquet mum sent was beautiful, however, as previous reviewers have stated, the flowers didn't last, and without an order number you cannot contact the company. As these were a gift from my mum, i don't want to upset her by asking for the order number, so despite having photographs, i can't complain to the company! I'm also presuming that they arrived later than mum was anticipating, as when i called her to thank her, she was surprised that they'd only just turned up.”

Helpful Report

Posted 8 years ago

“Quality of flowers and delivery service absolutely appalling. Flowers dumped outside front door by DPD (despite us being inside the house). They didn't even bother ringing the doorbell. Once opened, half the flowers were found to be dead and the rest wilting. Complaining to Serenata is impossible. They have no contact phone number and only an email address which you cannot use if you don't have an order number, which I don't because they were a present from a friend. I don't want to upset my friend by trashing her generous gesture and am therefore not willing to ask her for the order number. DO NOT USE THIS COMPANY.”

Serenata Flowers 1 star review on 17th July 2017

Helpful Report

Posted 8 years ago

“very poor quality. late delivery and customer service shocking...”

Helpful Report

Posted 8 years ago

“shocking service, post messed up and generally didn't care! flowers average at best...”

Helpful Report

Posted 8 years ago

“Arrived on time but dead”

Helpful Report

Posted 8 years ago

“Do not use this company wish I had read the reviews before I did. Did not arrive on my daughters birthday. I requested my money back and was told I would be given £3 as an apology. It was a surprise for my daughters 30th birthday and they even said that she had contacted the courier to delay the order. She didn't know, it was a surprise so couldn't of contacted them.”

Serenata Flowers 1 star review on 13th July 2017

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews