Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers to be delivered for anniversary before 10.30am. It's almost 12pm and the delivery status online says "Assigned to production". Terrible service, would never use again.”

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Posted 8 years ago

“Last night I ordered a bunch of flowers for my mum on moving house. As I entered my card details the site froze and went back to homepage. Without an email confirmation, I did the exact same order again. Then I got two confirmation emails to say both orders had been done!after emails because they have no contact number, the bunches could not be stopped. They also won't refund one of orders even though it was their fault! Who wants to pay for the exact same flowers, to same person with the same message! I've had orders of poor quality before too. All fool me for thinking they would be ok this time! Advice; don't use them!”

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Posted 8 years ago

“My job colleagues sent me flowers through your company. It was so terrible received them in very bad condition. Of course,I didn't say nothing to my lovely colleagues, just big thanks to them for a very nice idea. But I'll never recommend serenataflowers to someone for a flower service. I don't know who is responsible about that.. they or delivery company.. Anyway flowers looks like minimum one-two weeks old...pink and white roses was in brown color and some of them was broken.”

Helpful Report

Posted 8 years ago

“Worst experience ever. Spent 150£ on the bouquet with 40 roses. As a result, they have delivered 25 roses in a worst quality ever. The customer service was just useless after the complaints being submitted. Considering to take a legal action against these cons. I am very dissapointed.”

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Posted 8 years ago

“My Granny was given flowers as a gift when her husband died. All the flowers were dead on arrival. We tried to complain - no number and no one replied to our email a complete disgrace!”

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Posted 8 years ago

“Ordered flowers that never arrived. Then said they make sure they would be there next day. Well neither arrived again. After lots of emails said courier never let them know. Five days later the flower arrived dead. Really shocking, and then they wanted money to return them after the recipient did not want dead flowers. Very poor , never would use them again.”

Helpful Report

Posted 8 years ago

“They delivered the flower I ordered as a birthday surprise to a different unit and necer let me know till I asked my friend if she received anything and then I followed up and found out the parcel never been delivered to right person”

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Posted 8 years ago

“Never use this company ever... The flowers turn up old and either...try to tell them and don't want to know Avoid”

Helpful Report

Posted 8 years ago

“I realized as soon as the order was placed I had selected the incorrect date I tried to amend it straight away but it wouldn't let me I then emailed the customer service team and they said they couldn't do anything!! I was within the editing time but couldn't change anything!! There is no telephone support so just had to continuously email, I haven't even received an order confirmation email!!! Won't be using again!!!”

Helpful Report

Posted 8 years ago

“The order was delivered to Old Colwyn, North Wales in a disgusting condition ON TWO DIFFERENT WEEKS, all broken and being upside down in packaging, So do not order from them, and their head office is in Malta!!!!!”

Helpful Report

Posted 8 years ago

“I ordered flowers for my friend's 60th to be delivered the following day. Nothing arrived. You cant get hold of them on the phone so I emailed. Got a message back saying they were left by the door as no reply to the door. I had already called my friend to tell her they would be coming and either her or her partner would be at home. They also have a porch where they, if what they say is true that there was no reply, they could have been left. Why would a reputable company just leave flowers in front of a door? Now trying to get my money back. Unfortunately I hadnt read the reviews before placing an order. Obviously will never use the company again as not only can they not get a simple delivery right their customer service is appallling.”

Helpful Report

Posted 8 years ago

“I had a very poor standard of a few flowers delivered for my birthday. I could have bought a £2.99 bunch from the supermarket, containing more and fresh, not dead and damaged flowers. They don't match any flowers on the website. Found out that nearly £50 was paid!! How do I tell the sender they were so poor? The courier dropped the box twice and eventually handed it to me upside down. The side of the box was damaged and quite a few flowers were broken off and in the bottom of the box. They didn't even fill a small vase I am appalled that so much money was spent on very sub-standard flowers? How can I tell the sender that the gift didn't last more than 3 days? How do I tell the sender not to use this company again without sounding ungrateful? I would advise anyone to use another company or try and buy local flowers. Why not send a gift voucher so you can buy fresh flowers of your choice For £50 I would have had buckets of flowers from our local florist instead of broken, dead and damaged flowers, not even enough to fill a vase. STAY WELL CLEAR OF SERENATA FLOWERS. THIS IS A SCAM”

Helpful Report

Posted 8 years ago

“Have to echo Gillian's recent review. Absolutely the worst Company/customer service I have ever had to deal with. Only contact via email not phone. First bunch arrived dead. Second bunch arrived dead. Received some bland apology which I said was unacceptable. Supposedly, passed to the production manager. Have never heard anything from him. Emails to chief executive "blocked" so gave sent a recorded delivery letter. Please, do not support this business by ever buying from them again. Total rubbish”

Helpful Report

Posted 8 years ago

“The absolute worst company I have EVER dealt with. Ordered flowers for Mothers Day which arrived dead. Endless issues trying to contact them and eventually added them on FB to message them. Was given the 3rd degree over and over and spoken to like I was a total idiot. Had to send endless photos of the dead flowers and eventually they said they would replace them 2 days later with a new bouquet. Waited in for ages, eventually they turned up in a scrabby box and when i opened them they were dead again!! If you were anything but determined to get your money back you would get nowhere with this lot. I'm sure they are a fake company and very suspicious there is absolutely no contact details so you can never speak to an actual person. Fought for my refund and have phoned the trading standards agency and also contacted my bank fraud dept. HORRENDOUS COMPANY would never recommend you waste your hard earned cash on this site.”

Serenata Flowers 1 star review on 10th April 2017

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Posted 8 years ago

“I ordered pink hydrangeas, 10 days in advance, and they tell me it's not available the day before it's due to be delivered. So I agreed to pink orchids (which is a nice pastel pink in the pics), and if these are not available then pink azaleas, or pink tulips. In every message I emphasised the importance that the flowers should be Pink Pink Pink!! My mom received PURPLE orchids for her birthday, and they're trying to tell me that it's just a darker shade of pink, and they reserve the right to substitute as necessary!! Serenata, do you think that we're colour blind???????? Absolutely the worst online florist I have ever used. Why bother to list so. many flowers when you're going to send the wrong ones anyway and say 'we reserve the right to substitute'”

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Posted 8 years ago

“I had flowers sent to me from this company for my birthday. The arrived squashed and are not worth half the amount spent on them. They were delivered 2 days ago and most of the flowers are already wilting badly. This is not poor care as I have done professional floristry courses. They are clearly flowers that were already at the end of their shelf life when sent.”

Helpful Report

Posted 8 years ago

“Avoid! I paid £25 for a bunch worth about £5 ! the flowers died within 3-4 days . The company would not offer any compensation or refund as I complained after 7 days! extremely disappointed .”

Helpful Report

Posted 8 years ago

“Do not be fooled by the pictures on the website - we received a supermarket style bunch of flowers that I would have expected to pay £6 for , not £20. Some of the foliage was also damaged. Sadly a 10% refund was all that they could manage as compensation. Really poor - unless you have a florist in the family that can turn them into something worth giving as a gift, avoid.”

Helpful Report

Posted 8 years ago

“*** AVOID THESE FLOWER FRAUDSTERS *** I don't usually leave reviews like this but desperately want to warn other consumers. Flowers are often sent for special reasons and these were purchased for for my Mum for Mothers day as I dont live locally and I wanted her to feel special. The quality of the flowers that were delivered were very poor and looked like a cheap bunch that I could have picked up in ASDA. Mum thought I had skimped on the quality when actually I had paid for a bigger bunch. They wilted quickly, looked thin and cheap and the customer service I have received since is equally awful and has left me feeling very disheartened after trying to do something special. Do not order flowers from them. Do not trust them and do not believe the pictures on their website!!!”

Helpful Report

Posted 8 years ago

“AVOID AVOID AVOID!!! Wish I could give -10 stars. Don't trust anyone who has put 5 stars (it's probably them writing their own) Paid £25 for mothers day flowers for them to arrive looking no bigger than a bunch I could have brought at tesco for £3 To make it worse the day after 80-90% of the bouquet were dead so looked like they had been on a lamppost for 5 days. I tried to make a complaint and they wouldn't pass me to their complaints department so had to keep talking to someone in their general enquiries and all the responses were "the bouquet made to the quality described" - if that's their quality it's 200% a RIP-OFF I wouldn't have paid £0.50p for this bunch. Please read and be advised to go elsewhere Summary: AVOID & a total RIP-OFF Alana”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews