Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a bouquet for my mother - what arrived were nothing like what they advertised on their website & were looking very old. They agreed to send another bunch to my mum numerous emails and several photos later. When the replacement bunch arrived, the box was battered and wet & the flowers were of equal poor quality. Serenata flowers suggested peeling off some of the dead petals & then in their opinion they were of good quality. DO NOT USE!!”

Serenata Flowers 1 star review on 5th August 2017

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Posted 8 years ago

“Water dried out in stem holder. Package battered. Customer service set up as an catch 22 email box brick wall. Flowers dying or past it. Why they operate like this hard to understand- why no quality control? Worst I have ever come across.”

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Posted 8 years ago

“Flowers were ordered for a friend who was just out of hospital after an operation. I received an email confirming that the flowers had been dispatched but they were never received. No card was put through the door saying they had been left somewhere else. My friend was in all day as she was recovering from the surgery. My total frustration is that the response to my query suggests I phone customer service but of course no phone number is given. I have now spent a very frustrating 30mins Googling possible contact numbers with no success. I am extremely upset on so many levels and will not be using this service again. Anne”

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Posted 8 years ago

“Initially the bouquet mum sent was beautiful, however, as previous reviewers have stated, the flowers didn't last, and without an order number you cannot contact the company. As these were a gift from my mum, i don't want to upset her by asking for the order number, so despite having photographs, i can't complain to the company! I'm also presuming that they arrived later than mum was anticipating, as when i called her to thank her, she was surprised that they'd only just turned up.”

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Posted 8 years ago

“Quality of flowers and delivery service absolutely appalling. Flowers dumped outside front door by DPD (despite us being inside the house). They didn't even bother ringing the doorbell. Once opened, half the flowers were found to be dead and the rest wilting. Complaining to Serenata is impossible. They have no contact phone number and only an email address which you cannot use if you don't have an order number, which I don't because they were a present from a friend. I don't want to upset my friend by trashing her generous gesture and am therefore not willing to ask her for the order number. DO NOT USE THIS COMPANY.”

Serenata Flowers 1 star review on 17th July 2017

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Posted 8 years ago

“very poor quality. late delivery and customer service shocking...”

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Posted 8 years ago

“shocking service, post messed up and generally didn't care! flowers average at best...”

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Posted 8 years ago

“Arrived on time but dead”

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Posted 8 years ago

“Do not use this company wish I had read the reviews before I did. Did not arrive on my daughters birthday. I requested my money back and was told I would be given £3 as an apology. It was a surprise for my daughters 30th birthday and they even said that she had contacted the courier to delay the order. She didn't know, it was a surprise so couldn't of contacted them.”

Serenata Flowers 1 star review on 13th July 2017

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Posted 8 years ago

“Terrible service, poor quality, would not recommend Did not arrive on day they were booked and when they finally did arrive they only lasted 3 days, waste of money, would never use again”

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Posted 8 years ago

“Flowers from Serenanta on DAY TWO! they were delivered looking very sorry for themselves. I complained and was told they would re-send new ones on Monday. My partner was not impressed. He said he wanted a refund and frankly that they should also send a bunch as a gesture of goodwill. Avoid! They were put in fresh water with the sachet and the 'guard petals' were removed as advised. What a disgrace. Going to keep them for the 7 days to see what state they are in.”

Helpful Report

Posted 8 years ago

“I've just had someones flowers delivered to my house and have no way of contacting the company to let them know. Have emailed but no phone number which means that someone somewhere isn't going to receive their flowers. How appalling!!!”

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Posted 8 years ago

“Ordered bereavement flowers to New Zealand from UK on 22/06/17. Received email confirming delivery would be 24/06/17. Then nothing. Emailed to chase it and was told because of the area it had to be sent by courier and would arrive 27/06/17. The funeral was 26/06/17. They will not accept responsibility but blame it on their 'partner florist' whose details they will not reveal. Steer clear of these jokers. They have made a blunder that is unfixable here. They will take your money even if they cannot deliver.”

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Posted 8 years ago

“DO NOT USE THIS COMPANY More importantly what went right - I ordered some flower for a work colleague who was recovering from an operation. From the picture I ordered there were beautiful roses, lisianthus, and various other flowers and foliage. What was delivered were 3 carnations, 1 lisianthus and not a lot else. Cannot get in touch with Seranata except by email and then they say the flowers that were delivered were like the ones in the photograph. Definitely not worth the £40+ paid.”

Serenata Flowers 1 star review on 22nd June 2017

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Posted 8 years ago

“Sent flowers for my mothers birthday. Just found out all were dead after two days! Appalling!”

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Posted 8 years ago

“Unfortunately I read reviews after I had bought and believed their website reviews. I bought these for my mums birthday and the roses arrived dead!!! Be weary of the reviews which say they were happy as in most cases they haven't actually seen the flowers and the recipient will be too nice to want to tell you the truth. I told my mum about the reviews which is why she told me about the flowers. Don't waste your money”

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Posted 8 years ago

“I ordered flowers on Saturday to be delivered on Tuesday as a thank you gift but even though I had numerous messages on Tuesday stating that my flowers were with the courier and would be delivered that day they unfortunately never arrived. I contacted customer service & was told they would investigate it and get back to me. The following day I got a message stating that the courier had vehicle issues and was assured they would arrive today but again they never arrived. I have cancelled the order altogether & have ordered from Prestige Flowers who have already delivered my flowers that I placed the order for last night. Shame on you Serenata Flowers for your very poor service. Don't waste your money or time ordering otherwise you may be let down like I was.”

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Posted 8 years ago

“Bought flowers for my mothers 86th. birthday while on holiday. The delivery man never left them on the day requested, after delivery note requested to knock loudly and back door delivery. The following day they where delivered.. On returning a week later found roses only lasted one day and lily`s lased only 5 days. On complaining on my return, was told as over 1 week and not able to help me, it was only 8 days since the flowers where delivered. And rather than send an 86 year old lady anything as a good will gesture, they said after several emails that they would rather lose my custom. The never experienced such bad online customer service, having used serenata before but never again.”

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Posted 8 years ago

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Posted 8 years ago

“I'd used Serenata Flowers some time ago and found them good. However, my most recent order was truly appalling. The flowers arrived looking like they had been pulled through a hedge! I had ordered the "Deluxe" version of the Tequila Sunrise bouquet and every rose was covered in "bruise marks" and looked like they were on their last legs. I emailed customer service with very graphic photos and, 3 days on, they have not even had the courtesy to reply. There was no way I could have given my friends the flowers (for their 60th wedding!) so have totally wasted £55.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews