Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service; Deluxe flowers ordered for Mothers day that arrived in poor condition, dead, wilted and scorched roses. 4 days of emails back and forth with images sent of the condition and still no acknowledgment they were inadequate or as described on their website. Dissatisfied completely! Court action will be needed to secure a refund.”

Serenata Flowers 1 star review on 31st March 2017

Helpful Report

Posted 8 years ago

“my mothers flowers never arrived, when asked about it this company simply said they were left outside a large block of sheltered housing therefore they are covered and had no responsibility. Disgraceful for any company but for one who deals in gifts and kind gestures not acceptable. I will never use Serenata again they do not care about my business. Kevin O'Connor”

Helpful Report

Posted 8 years ago

“I ordered two lots of flowers each with vases and cards. Everything arrived fine, aside from my mother-in-law's vase was chipped and my mother's vase was completely smashed. Both vases were simply placed in a cardboard box, no bubble wrap, no paper stuffed inside the vase, nothing really to protect it if anything happens during handling. I didn't bother complaining about my mother-in-law's vase as the chips were hardly noticeable and didn't affect the functionality. My mother's however, was completely unusable. Using their complaint procedure, it offers the option to have the item resent or a refund. I chose to have it resent as I wanted my mum to have the vase, I don't care about the money. I then received an email saying I'd been refunded £4.37...despite the vase I paid for being £6.99, even with the 15% discount code I used, that's still not the £6ish I actually paid. I was confused as to why this was happening. I'd provided photos, explained the situation and selected I wanted a resend. I assumed the refund may just be a gesture of goodwill and they'd still resend. However, when I checked if this was the case, I was told they don't resend additional items, nowhere on the site or during the complaint process was this mentioned. They stuck firm that they don't have a policy to resend added items, however they could and should easily implement one. So I asked for them to resend the whole order, which they refused to do as the flowers weren't damaged. I also asked for the full refund as £4.37 didn't cover the cost of anything I'd paid for. It took three emails for someone to finally explain they don't resend vases, and then to be treated like an idiot when they specify a refund was issued immediately which covered the cost plus the discount. No it bloody didn't. I'm pretty sure they've got confused and refunded me for the chipped vase...even though I provided them with the correct order number so they could check themselves. They never even addressed the issues or the total lack of packaging that I brought up. So my mum has to go without her vase, I get a few quid thrown my way and they pretend to have resolved the issue, when all they've done is completely ruin Mother' day for us. Total lack of communication, insane, illogical policies and no gestures of goodwill. Disgusting company.”

Helpful Report

Posted 8 years ago

“Orders surprise flowers to be delivered on a certain day to a very sick person. I received an email to say due to admin problem the flowers were not delivered. I agreed for flowers to be delivered the next day. I had an email to say there was no one at home to receive the flowers therefore they were not delivered. I then spent a long time communicating online with the florist to decide what we should do. In desperation I phoned the person who was due to receive the flowers to make sure she is at home, to be told flowers has been delivered already, another admin problem. Not sure of the quality as I would not expect the person to make any negative comment about the flowers. Although I was told never use this company as they also have had bad experience.”

Helpful Report

Posted 8 years ago

“Two days after flowers were delivered the freesias started to die, brown petals on the roses, some roses came off their stalks completely. My son ordered on line in USA for Mother's Day. Very disappointed - two vases of dead flowers in the bin.”

Serenata Flowers 1 star review on 29th March 2017

Helpful Report

Posted 8 years ago

“No order number, no way of contacting, no response to emails. Seems like a fraudulent set up. I have informed my bank's fraud team.”

Helpful Report

Posted 8 years ago

“This is a dreadful company. Mothers Day flowers still not arrived Monday evening. Customer services is all via ridiculous website and constant form filling. You cant phone them. They take your number but dont bother to use it if they cant find your house and dont contact you, they wait until you complain....and still dont deliver! If they ever do arrive I expect they will be dead having been in transit three days. Dont trust this company with flowers for anyone you love.”

Helpful Report

Posted 8 years ago

“I wish I could give zero stars! ordered on Wednesday for a Mothers Day delivery on Saturday, the flowers were not delivered and I was advised of a "technical error", totally unacceptable and the customer service I received really was poor. Stay away order flowers from anywhere after from here!!”

Helpful Report

Posted 8 years ago

“Flowers were dead, roses already drooped with curlypetals , lilies well past their best with dead leaves and withered buds. Just not acceptable, with not be using the company again.”

Helpful Report

Posted 8 years ago

“Stole my money did not deliver the 2 bunches of flowers. No refund. Why would i want my mothers day flowers delivered after mothers day!!!”

Helpful Report

Posted 8 years ago

“ordered for mothers day and was very underwhelmed by size and quality of bouqet and to top it i clicked the no card option for this order yet it came with a card saying no card message provided by customer. potentially making me look like a right arsehole, just so that they could advertise with a 10% off code on the card, its absolutely scandalous. lickily for me my mother is as disgusted as i am with them”

Helpful Report

Posted 8 years ago

“Ordered flowers for mothers day for my mother and mother in law. Flowers arrived with balloon but no chocolates that I had paid for as part of the delivery. There is no way of contacting them by phone and the number on the internet is for a company dealing with funeral flowers not serenata flowers! I have tried using their online system to register the complaint but for some reason it will not send!”

Helpful Report

Posted 8 years ago

“We were out when flowers for Mother's Day arrived so Serenata left them at a nearby house WITHOUT LEAVING A NOTE so we had no idea of the gift until our daughter phoned that evening. By telephoning serenata she found that the flowers had been left next door. HOW WERE WE TO KNOW? Would the Directors of this unimaginative company please understand that if a delivery is missed A NOTE SHOULD BE LEFT STATING WHERE THE FLOWERS ARE TO BE FOUND.”

Helpful Report

Posted 8 years ago

“Bad customer service”

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Posted 8 years ago

“I had sent flowers to be delivered in Waltham Abbey for Saturday 25 March. They were brought to my house on sunday 26 March by a very kind person who lives in Maldon.where the flowers had been delivered. I would never use this company again as I find them and their delivery service extremely incompetent.”

Helpful Report

Posted 8 years ago

“I ordered a deluxe bouquet of roses, the leaves on the roses were Brown and leaves were wilting. So even of the stems of the gypsyfilia were broken. I complained with photos and was told they reflected the image on their site and the brown petals were guard petals which had to be removed. When my wife opened the box on mothers day her face was not one of happiness. I would not recommend Serenata, go to tesco they are fresher. My complaint has got me nowhere they are not interested.”

Helpful Report

Posted 8 years ago

“I would give 0 stars if I could, avoid this company at all cost, spoiled Mothers Day by messing up order then refused to correct it in the way I asked and instead kept responding with robotic computer generated replies without addressing my issues! Very disappointing”

Helpful Report

Posted 8 years ago

“Extremely disappointed that Serenta failed to deliver my Mum's flowers on Mothers Day. I appreciate that mistakes happen, but this has caused me a huge inconvenience - The flowers were supposed to be my Mothers Day Gift!! I chose Serenata Flowers over alternative florists because they guaranteed delivery on Sunday 26th March. As I live in the USA, due to the distance and time difference I can't easily arrange or deliver an alternative gift to my Mum myself, and therefore feel extremely let down by Serenta's failure to deliver on this occasion.”

Helpful Report

Posted 8 years ago

“I ordered a £24.95 bouquet for Mothers Day and when they arrived yesterday they were absolutely appalling and nothing like the image shown on their website. There were just 6 flowers stuffed in a box with a load of advertising literature. A massive disappointment. I had tried to look at reviews for this company before ordering and did think it strange that there are no reviews shown on their own social media sites... clearly a company that are editing out negative reviews. I wouldn't use this company again if they were the last florist on earth so avoid at all costs!!!”

Helpful Report

Posted 8 years ago

“Extremely poor flowers and customer service. I purchased flowers for my mother to celebrate Mothers Day. On arrival the bouquet consisted of gypsophila, lisianthus, freesias and several wilting roses. The roses should have been cream in colour, unfortunately they were brown. I complained via Serenata's online customer service form (including several photographs) and received a reply about waiting until the flowers bloomed to enjoy the bouquet. This was a puzzling response as I hadn't complained that the flowers hadn't open. Ironically, my issue was that the roses had clearly already been in full bloom for quite some time! I contacted them again to point this out and received the exact same response word for word! They would not give a refund. Needless to say, I won't be using Serenata Flowers again.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews