Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,978 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,978 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stole my money did not deliver the 2 bunches of flowers. No refund. Why would i want my mothers day flowers delivered after mothers day!!!”

Helpful Report

Posted 8 years ago

“ordered for mothers day and was very underwhelmed by size and quality of bouqet and to top it i clicked the no card option for this order yet it came with a card saying no card message provided by customer. potentially making me look like a right arsehole, just so that they could advertise with a 10% off code on the card, its absolutely scandalous. lickily for me my mother is as disgusted as i am with them”

Helpful Report

Posted 8 years ago

“Ordered flowers for mothers day for my mother and mother in law. Flowers arrived with balloon but no chocolates that I had paid for as part of the delivery. There is no way of contacting them by phone and the number on the internet is for a company dealing with funeral flowers not serenata flowers! I have tried using their online system to register the complaint but for some reason it will not send!”

Helpful Report

Posted 8 years ago

“We were out when flowers for Mother's Day arrived so Serenata left them at a nearby house WITHOUT LEAVING A NOTE so we had no idea of the gift until our daughter phoned that evening. By telephoning serenata she found that the flowers had been left next door. HOW WERE WE TO KNOW? Would the Directors of this unimaginative company please understand that if a delivery is missed A NOTE SHOULD BE LEFT STATING WHERE THE FLOWERS ARE TO BE FOUND.”

Helpful Report

Posted 8 years ago

“Bad customer service”

Helpful Report

Posted 8 years ago

“I had sent flowers to be delivered in Waltham Abbey for Saturday 25 March. They were brought to my house on sunday 26 March by a very kind person who lives in Maldon.where the flowers had been delivered. I would never use this company again as I find them and their delivery service extremely incompetent.”

Helpful Report

Posted 8 years ago

“I ordered a deluxe bouquet of roses, the leaves on the roses were Brown and leaves were wilting. So even of the stems of the gypsyfilia were broken. I complained with photos and was told they reflected the image on their site and the brown petals were guard petals which had to be removed. When my wife opened the box on mothers day her face was not one of happiness. I would not recommend Serenata, go to tesco they are fresher. My complaint has got me nowhere they are not interested.”

Helpful Report

Posted 8 years ago

“I would give 0 stars if I could, avoid this company at all cost, spoiled Mothers Day by messing up order then refused to correct it in the way I asked and instead kept responding with robotic computer generated replies without addressing my issues! Very disappointing”

Helpful Report

Posted 8 years ago

“Extremely disappointed that Serenta failed to deliver my Mum's flowers on Mothers Day. I appreciate that mistakes happen, but this has caused me a huge inconvenience - The flowers were supposed to be my Mothers Day Gift!! I chose Serenata Flowers over alternative florists because they guaranteed delivery on Sunday 26th March. As I live in the USA, due to the distance and time difference I can't easily arrange or deliver an alternative gift to my Mum myself, and therefore feel extremely let down by Serenta's failure to deliver on this occasion.”

Helpful Report

Posted 8 years ago

“I ordered a £24.95 bouquet for Mothers Day and when they arrived yesterday they were absolutely appalling and nothing like the image shown on their website. There were just 6 flowers stuffed in a box with a load of advertising literature. A massive disappointment. I had tried to look at reviews for this company before ordering and did think it strange that there are no reviews shown on their own social media sites... clearly a company that are editing out negative reviews. I wouldn't use this company again if they were the last florist on earth so avoid at all costs!!!”

Helpful Report

Posted 8 years ago

“Extremely poor flowers and customer service. I purchased flowers for my mother to celebrate Mothers Day. On arrival the bouquet consisted of gypsophila, lisianthus, freesias and several wilting roses. The roses should have been cream in colour, unfortunately they were brown. I complained via Serenata's online customer service form (including several photographs) and received a reply about waiting until the flowers bloomed to enjoy the bouquet. This was a puzzling response as I hadn't complained that the flowers hadn't open. Ironically, my issue was that the roses had clearly already been in full bloom for quite some time! I contacted them again to point this out and received the exact same response word for word! They would not give a refund. Needless to say, I won't be using Serenata Flowers again.”

Helpful Report

Posted 8 years ago

“Ordered for my wife to let her know my thoughts were with her following the death of our son Wife phoned upset, flowers were nearly dead, I sent an email, my wife sent an email and photos yet they did not even have decency to reply. AVOID THIS COMPANY THEY ARE A SCAM WILL TAKE YOUR MONEY FOR DEAD FLOWERS.”

Helpful Report

Posted 8 years ago

“My husband sent me flowers to show me he was thinking of me on our sons anniversary of his death. The flowers arrived and I'm sorry to say after taking photos, they were put in the bin. The petals were brown, with the tips of petals brown and torn. I am not ashamed to say I cried. I sent an email with photos on the same day as delivery, my husband also sent a seperate email, neither emails were answered, then I sent them a message on face book with photos, they wanted extra photos from above, I was unable to do this as flowers had been binned, they replied that I should have removed all the outer petals if I had removed all the rotten petals there would have been nothing left! They said as I couldn't take more photos 2 was not enough then they couldn't help. I am disgusted they did not respond to emails sent and also they did nothing to try to rectify the poor service. Will never buy from them again.”

Helpful Report

Posted 8 years ago

“Ordered 2 lots of flowers for mothers day for my nan and mum - not cheap, £70 for both with delivery on 26th March. Firstly one was randomly delivered on the 23rd of March, when the flowers came they were NOTHING like advertised on the website / in the images. Secondly the next set of flowers didn't arrive at all - when in contact with Serenta flowers they were not at all helpful in issuing them the next day or any form of compensation. Instead they insisted that they were going to offer a "COMPLIMENTARY REFUND". So, when you order goods and they don't arrive a refund is the law at the buyers request. It is in no way COMPLIMENTARY as I paid £70 for some over priced flowers and only 1 showed up (I ended up throwing them and buying a £5 bunch from the local shop). The refund still hasn't came, I wonder if it ever will. I asked to speak to manager and complain etc. and they don't reply. AVOID THIS COMPANY.”

Helpful Report

Posted 8 years ago

“Flowers arrived for Mothers Day today......three roses with brown outer pearls, one dead Lilly, most of the flowers had lost a lot of petals and were lying in the box. Don't know how much my daughter paid for these flowers but whatever they cost, they weren't worth it. I've had better flowers from the local supermarket!!!”

Helpful Report

Posted 8 years ago

“Awful company. Terrible customer service. Ordered flowers this morning, contacted the following hour to make an amendment to the delivery address, was told I couldn't do this, also told I could cancel but wouldn't receive a refund?!?! So the flowers I ordered will not go to the correct address. Told nothing they could do. Money is wasted. Terrible customer service. Would not recommend, avoid at all costs.”

Helpful Report

Posted 8 years ago

“Flowers arrived 4days early, 3 dead roses, 3 limp Lilly's, rotting dried blues flowers chrysanthemum with leaf loss, these were for Mother's Day. Very dissapointed. Company's customer service appalling. Any garage flowers would be much better. Please don't waste your money with this company who know nothing about flowers”

Helpful Report

Posted 8 years ago

“Tried to cancel order within an hour after ordering as 87 yr old would be unable to get to door. Would not refund wound not change day of delivery even though 4 days notice. Answer you like a robot, cannot contact by phone, I wonder why? Order from a decent local florist not this trash. Just cause you stress, dont deserve to be in business. AVOID!”

Helpful Report

Posted 8 years ago

“My 75 year old nana has now been battling with them for almost 3 weeks as they are delivering the flowers to the wrong place every time , the service level is shocking and you cannot contact them to make a proper complaint just automated emails 3 weeks in and still going on , appalling service level avoid at all costs ,she is still awaiting a refund !!”

Helpful Report

Posted 8 years ago

“Flores dying more green leaves than flying wears and nothing like the picture on the website. DO NOT USE”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,978 reviews