Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,003 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No order number, no way of contacting, no response to emails. Seems like a fraudulent set up. I have informed my bank's fraud team.”

Helpful Report

Posted 9 years ago

“This is a dreadful company. Mothers Day flowers still not arrived Monday evening. Customer services is all via ridiculous website and constant form filling. You cant phone them. They take your number but dont bother to use it if they cant find your house and dont contact you, they wait until you complain....and still dont deliver! If they ever do arrive I expect they will be dead having been in transit three days. Dont trust this company with flowers for anyone you love.”

Helpful Report

Posted 9 years ago

“I wish I could give zero stars! ordered on Wednesday for a Mothers Day delivery on Saturday, the flowers were not delivered and I was advised of a "technical error", totally unacceptable and the customer service I received really was poor. Stay away order flowers from anywhere after from here!!”

Helpful Report

Posted 9 years ago

“Flowers were dead, roses already drooped with curlypetals , lilies well past their best with dead leaves and withered buds. Just not acceptable, with not be using the company again.”

Helpful Report

Posted 9 years ago

“Stole my money did not deliver the 2 bunches of flowers. No refund. Why would i want my mothers day flowers delivered after mothers day!!!”

Helpful Report

Posted 9 years ago

“ordered for mothers day and was very underwhelmed by size and quality of bouqet and to top it i clicked the no card option for this order yet it came with a card saying no card message provided by customer. potentially making me look like a right arsehole, just so that they could advertise with a 10% off code on the card, its absolutely scandalous. lickily for me my mother is as disgusted as i am with them”

Helpful Report

Posted 9 years ago

“Ordered flowers for mothers day for my mother and mother in law. Flowers arrived with balloon but no chocolates that I had paid for as part of the delivery. There is no way of contacting them by phone and the number on the internet is for a company dealing with funeral flowers not serenata flowers! I have tried using their online system to register the complaint but for some reason it will not send!”

Helpful Report

Posted 9 years ago

“We were out when flowers for Mother's Day arrived so Serenata left them at a nearby house WITHOUT LEAVING A NOTE so we had no idea of the gift until our daughter phoned that evening. By telephoning serenata she found that the flowers had been left next door. HOW WERE WE TO KNOW? Would the Directors of this unimaginative company please understand that if a delivery is missed A NOTE SHOULD BE LEFT STATING WHERE THE FLOWERS ARE TO BE FOUND.”

Helpful Report

Posted 9 years ago

“Bad customer service”

Helpful Report

Posted 9 years ago

“I had sent flowers to be delivered in Waltham Abbey for Saturday 25 March. They were brought to my house on sunday 26 March by a very kind person who lives in Maldon.where the flowers had been delivered. I would never use this company again as I find them and their delivery service extremely incompetent.”

Helpful Report

Posted 9 years ago

“I ordered a deluxe bouquet of roses, the leaves on the roses were Brown and leaves were wilting. So even of the stems of the gypsyfilia were broken. I complained with photos and was told they reflected the image on their site and the brown petals were guard petals which had to be removed. When my wife opened the box on mothers day her face was not one of happiness. I would not recommend Serenata, go to tesco they are fresher. My complaint has got me nowhere they are not interested.”

Helpful Report

Posted 9 years ago

“I would give 0 stars if I could, avoid this company at all cost, spoiled Mothers Day by messing up order then refused to correct it in the way I asked and instead kept responding with robotic computer generated replies without addressing my issues! Very disappointing”

Helpful Report

Posted 9 years ago

“Extremely disappointed that Serenta failed to deliver my Mum's flowers on Mothers Day. I appreciate that mistakes happen, but this has caused me a huge inconvenience - The flowers were supposed to be my Mothers Day Gift!! I chose Serenata Flowers over alternative florists because they guaranteed delivery on Sunday 26th March. As I live in the USA, due to the distance and time difference I can't easily arrange or deliver an alternative gift to my Mum myself, and therefore feel extremely let down by Serenta's failure to deliver on this occasion.”

Helpful Report

Posted 9 years ago

“I ordered a £24.95 bouquet for Mothers Day and when they arrived yesterday they were absolutely appalling and nothing like the image shown on their website. There were just 6 flowers stuffed in a box with a load of advertising literature. A massive disappointment. I had tried to look at reviews for this company before ordering and did think it strange that there are no reviews shown on their own social media sites... clearly a company that are editing out negative reviews. I wouldn't use this company again if they were the last florist on earth so avoid at all costs!!!”

Helpful Report

Posted 9 years ago

“Extremely poor flowers and customer service. I purchased flowers for my mother to celebrate Mothers Day. On arrival the bouquet consisted of gypsophila, lisianthus, freesias and several wilting roses. The roses should have been cream in colour, unfortunately they were brown. I complained via Serenata's online customer service form (including several photographs) and received a reply about waiting until the flowers bloomed to enjoy the bouquet. This was a puzzling response as I hadn't complained that the flowers hadn't open. Ironically, my issue was that the roses had clearly already been in full bloom for quite some time! I contacted them again to point this out and received the exact same response word for word! They would not give a refund. Needless to say, I won't be using Serenata Flowers again.”

Helpful Report

Posted 9 years ago

“Ordered for my wife to let her know my thoughts were with her following the death of our son Wife phoned upset, flowers were nearly dead, I sent an email, my wife sent an email and photos yet they did not even have decency to reply. AVOID THIS COMPANY THEY ARE A SCAM WILL TAKE YOUR MONEY FOR DEAD FLOWERS.”

Helpful Report

Posted 9 years ago

“My husband sent me flowers to show me he was thinking of me on our sons anniversary of his death. The flowers arrived and I'm sorry to say after taking photos, they were put in the bin. The petals were brown, with the tips of petals brown and torn. I am not ashamed to say I cried. I sent an email with photos on the same day as delivery, my husband also sent a seperate email, neither emails were answered, then I sent them a message on face book with photos, they wanted extra photos from above, I was unable to do this as flowers had been binned, they replied that I should have removed all the outer petals if I had removed all the rotten petals there would have been nothing left! They said as I couldn't take more photos 2 was not enough then they couldn't help. I am disgusted they did not respond to emails sent and also they did nothing to try to rectify the poor service. Will never buy from them again.”

Helpful Report

Posted 9 years ago

“Ordered 2 lots of flowers for mothers day for my nan and mum - not cheap, £70 for both with delivery on 26th March. Firstly one was randomly delivered on the 23rd of March, when the flowers came they were NOTHING like advertised on the website / in the images. Secondly the next set of flowers didn't arrive at all - when in contact with Serenta flowers they were not at all helpful in issuing them the next day or any form of compensation. Instead they insisted that they were going to offer a "COMPLIMENTARY REFUND". So, when you order goods and they don't arrive a refund is the law at the buyers request. It is in no way COMPLIMENTARY as I paid £70 for some over priced flowers and only 1 showed up (I ended up throwing them and buying a £5 bunch from the local shop). The refund still hasn't came, I wonder if it ever will. I asked to speak to manager and complain etc. and they don't reply. AVOID THIS COMPANY.”

Helpful Report

Posted 9 years ago

“Flowers arrived for Mothers Day today......three roses with brown outer pearls, one dead Lilly, most of the flowers had lost a lot of petals and were lying in the box. Don't know how much my daughter paid for these flowers but whatever they cost, they weren't worth it. I've had better flowers from the local supermarket!!!”

Helpful Report

Posted 9 years ago

“Awful company. Terrible customer service. Ordered flowers this morning, contacted the following hour to make an amendment to the delivery address, was told I couldn't do this, also told I could cancel but wouldn't receive a refund?!?! So the flowers I ordered will not go to the correct address. Told nothing they could do. Money is wasted. Terrible customer service. Would not recommend, avoid at all costs.”

Helpful Report

Posted 9 years ago

Serenata Flowers is rated 3.4 based on 6,003 reviews