Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,978 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,978 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 2 star review on 16th August 2025

Paula

Serenata Flowers 1 star review on 3rd March 2025

Anonymous

Serenata Flowers 1 star review on 19th February 2025

Anonymous

666

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers Saturday to be delivered Sunday to my mother-in-law. Arrived on time, which of course I was pleased to hear. My suspicions were aroused when she didn't send us a pic of the flowers like she normally would. After a bit of coaxing, she eventually sent a photo. WHAT THE ****?! I paid extra for an upgrade to a "deluxe" bunch, and the flowers were very sparse, and half DEAD!! They were advertised as being "delivered in bud", haha, what a joke! The were the saddest bunch of "flowers" I've ever seen in my life. They were NOT cheap either. Everyone sends flowers for a reason....normally a special occasion, a very sad occasion, or simply to show your love to someone.....and to have flowers sent in this condition is not only embarrassing, but a total insult. Flowers are sent to others through sheer kindness, and this so called "company" are taking advantage of people's hard earned money, and need investigating in my opinion! If anyone wants a refund, then make sure you get an honest opinion of the flowers from the recipient, and send Seranata a pic asap. After complaining with a pic included, I received a refund this morning. These SCAM artists need CLOSING DOWN!! Would give zero stars if it was possible......”

Helpful Report

Posted 8 years ago

“arrived in very poor state already half dead shocking i am lucky enought to have flowers delivered a few times a year with my family and friends using different florists.if i had sent these flowers to some one i would have been horrified do not use this company unless you want a vase full of dissapointment”

Helpful Report

Posted 8 years ago

“Absolutely dreadful service. My order was delivered to the wrong address. Serenata in an attempt to prove the flower were delivers sent me a photograph of the flowers on the door step. My friend's door is white with no tiles, the photograph clearly shows a blue front door with tiled steps. I've had to send 3 emails, no response as yet from the last 2. Waste of money and I will never use them again - AVOID”

Helpful Report

Posted 8 years ago

“We are a school and ordered a bouquet that was reduced from £30 to £20. The picture showed that it included beautiful green stems, lilies and roses. The roses were already deteriorating when they arrived and there was substantially less foliage than we had anticipated. As this was a bouquet intended to be presented to someone very important to the school, we were forced to go to Marks and Spencer and spend half the amount we spent on the Seranata bouquet in order to get one worthy of presenting.”

Helpful Report

Posted 8 years ago

“What a shocking disappointment. My local supermarket has better presentation and quality than the roses Serenata delivered. PLEASE DO NOT USE and don't be duped into the pictures. Completely different. I paid only a little less than if I'd gone with Interflora (so quite a bit) and trust me I'd rather have paid the extra. ABSOLUTELY SHOCKING. DO NOT USE ESPECIALLY FOR ROSES.”

Helpful Report

Posted 8 years ago

“I received 12 red roses in a box sent to me from my boyfriend. They were already wilting when I removed them from packaging, however I thought once I put them in a vase with the flower food provided they will revive. Unfortunately this was not to be, instead after 4 days they were all completely dead. Rubbish flowers, tried to send pictures of them to Serenta but they said they were unable to upload them, how very convenient . Would definitely not recommend .”

Helpful Report

Posted 8 years ago

Helpful Report

Posted 8 years ago

“If I could give a zero star rating I would, absolutely disgusting customer service, I ordered some flowers for a relative battling cancer,unfortunately the ward didn't except flowers do I went to cancel my order but it won't allow you to do that on line, so I emailed serenata flowers only to be told it was too late and they would deliver to another address, only to be told that they do not deliver to the new addresses or area. I don't know anyone else local to the original delivery address, I wasn't offered a refund. Shocking customer services, no phone call, no nothing... avoid this company at all cost. I wish I had donated this money to charity.”

Helpful Report

Posted 8 years ago

“Flowers never arrived and impossible to contact by telephone. Shambolic and frustrating. A friend now thinks I didn't think of her on her birthday !”

Helpful Report

Posted 8 years ago

“I ordered flowers for Valentines. Stating if no answer leave with a neighbour. The flowers didn't arrive. They then said they had been delivered and left behind the bin. No card through the door. This is a scam site. The basically blamed us saying they were delivered at our address (White garage) As if the driver remembered. They must have looked on google maps. Wankers!! Can we group sue them???”

Helpful Report

Posted 8 years ago

“I ordered a bunch of 12 roses they arrived in a cardboard box, the petals were blackened around the edges and most of the flowers were damaged they looked so bad I decided to go to a supermarket and bought a bunch which were far better quality and 1/2 the price. I have complained about the quality but received no reply. Will never use these again and suggest no one else dose”

Serenata Flowers 1 star review on 17th February 2017

Helpful Report

Posted 8 years ago

“Living abroad away from my loved one, I wanted to surprise my loved one for valentine's with a romantic gesture - flowers and some personal wording. I went online to SerenataFlowers.com to see if they can do same day delivery for Valentines - at 6am I went online and saw they offered same day shipping for an extra 10£ - if I order within the next 3 hours. I went right ahead ordering the lovely basket of flowers paying a staggering 40£ for flowers to be delivered on Valentine's. The same day my loved one called me over the phone to "hint" that it was Valentines - but since I have already known and ordered flowers I did as if I did not know. To my complete disbelieve the flowers were not delivered that day.... and now - 2 days later they have yet to be delivered. Contacting SerenataFlowers.com I got the most upsetting excuse of all times, "the order was placed through one of our partner florists", thats it. They said they are waiting for them to reply..... in the meantime - my loved one was left hanging thinking I did not think of her from far away on the day that symbolizes love. The only response I got from SerenataFlowers.com was "we are sorry for this upsetting situation": no attempt to send from a different "partner florist", no refund for the extra 10£ I paid for "express shipping", nothing! This must have been the most frustrating and upsetting romantic gesture gone wrong I have ever witnessed in my life. I will not use SerenataFlowers.com ever again, nor do I recommend anyone to use their untrustworthy services.”

Helpful Report

Posted 8 years ago

“No flowers on valentine's day... Lied about delivering them .. avoiding my request for a refund and now telling me to contact the courier to pick them up myself.... Cowboy scam outfit.... DO NOT USE”

Helpful Report

Posted 8 years ago

“DO NOT ORDER FROM THIS COMPANY. NO DELIVERY ON VALENTINES. NO DELIVERY THE DAY AFTER. NOW TRYING NOT TO RETURN MY MONEY.”

Helpful Report

Posted 8 years ago

“This is the most disgusting, unapologetic, rude company I have ever had the misfortune to deal with (even worse then Hoover customer care which is saying something!) My Valentine's Day flowers never arrived. Their response is that they were left behind the bin, which is unlikely as my bins were almost in the pavement awaiting collection the next morning. I've contacted them 4 times and they just repeat the same response. They won't refund us or redeliver the flowers, so we're left out of pocket. No telephone number to call them which is highly suspicious. AVOID this company at all costs. They need to be reported to Watchdog and closed down, but are based abroad.”

Helpful Report

Posted 8 years ago

“The flowers I ordered for my wife have not arrived and are currently 1 and a half hours late on the website it says that they have arrived which they have not I have tried to contact them and no reply this is not acceptable and I will be publicly shaming them if nothing is done soon”

Helpful Report

Posted 8 years ago

“My flowers arrived dead, roses limp and going brown Irises dying and brown at the top. Were supposed to be for my birthday on Friday but don't think they will see the day out. Absolute rip off, no where to get in touch. I personally will never use them and would not recommend them to anyone. So very dissappointing.”

Helpful Report

Posted 8 years ago

“Like many others it seems, I was well and truly let down on Valentines Day. Kicking myself for not checking out the reviews. Paid extra for a PM delivery on the 14th when my wife would be home. Instead delivered a day early and as no one was home they were left out in the street in the rain! No customer service phone number and emails ignored. Avoid at all costs.”

Helpful Report

Posted 8 years ago

“AVOID AVOID AVOID!!! been well and truly ripped off!!! Valentine's Day flowers my new girlfriend eventually got I could of bought for a fiver from lidl and they still would of been better!! Customer service speaking and I've been left feeling embarrassed robbed of money!!!”

Helpful Report

Posted 8 years ago

“Total disgraceful service! Ordered flowers at 7.30 today (valentines day) flowers no where to be seen at 16.30...emailed them and was told they were not being delivered due limited availability in my area!! They were quick to take my money and the tracking said flowers being prepared and that was at 8am! Now they are not responding to my reply! They offered a full refund or to resend flowers tomorrow with a free upgrade! If I hadn't contacted them I would never have know! Worst service and AVOID this company at all cost! So poor that you can't even phone them....please do yourself a favour and order elsewhere!”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,978 reviews