Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Living abroad away from my loved one, I wanted to surprise my loved one for valentine's with a romantic gesture - flowers and some personal wording. I went online to SerenataFlowers.com to see if they can do same day delivery for Valentines - at 6am I went online and saw they offered same day shipping for an extra 10£ - if I order within the next 3 hours. I went right ahead ordering the lovely basket of flowers paying a staggering 40£ for flowers to be delivered on Valentine's. The same day my loved one called me over the phone to "hint" that it was Valentines - but since I have already known and ordered flowers I did as if I did not know. To my complete disbelieve the flowers were not delivered that day.... and now - 2 days later they have yet to be delivered. Contacting SerenataFlowers.com I got the most upsetting excuse of all times, "the order was placed through one of our partner florists", thats it. They said they are waiting for them to reply..... in the meantime - my loved one was left hanging thinking I did not think of her from far away on the day that symbolizes love. The only response I got from SerenataFlowers.com was "we are sorry for this upsetting situation": no attempt to send from a different "partner florist", no refund for the extra 10£ I paid for "express shipping", nothing! This must have been the most frustrating and upsetting romantic gesture gone wrong I have ever witnessed in my life. I will not use SerenataFlowers.com ever again, nor do I recommend anyone to use their untrustworthy services.”

Helpful Report

Posted 8 years ago

“No flowers on valentine's day... Lied about delivering them .. avoiding my request for a refund and now telling me to contact the courier to pick them up myself.... Cowboy scam outfit.... DO NOT USE”

Helpful Report

Posted 8 years ago

“DO NOT ORDER FROM THIS COMPANY. NO DELIVERY ON VALENTINES. NO DELIVERY THE DAY AFTER. NOW TRYING NOT TO RETURN MY MONEY.”

Helpful Report

Posted 8 years ago

“This is the most disgusting, unapologetic, rude company I have ever had the misfortune to deal with (even worse then Hoover customer care which is saying something!) My Valentine's Day flowers never arrived. Their response is that they were left behind the bin, which is unlikely as my bins were almost in the pavement awaiting collection the next morning. I've contacted them 4 times and they just repeat the same response. They won't refund us or redeliver the flowers, so we're left out of pocket. No telephone number to call them which is highly suspicious. AVOID this company at all costs. They need to be reported to Watchdog and closed down, but are based abroad.”

Helpful Report

Posted 8 years ago

“The flowers I ordered for my wife have not arrived and are currently 1 and a half hours late on the website it says that they have arrived which they have not I have tried to contact them and no reply this is not acceptable and I will be publicly shaming them if nothing is done soon”

Helpful Report

Posted 8 years ago

“My flowers arrived dead, roses limp and going brown Irises dying and brown at the top. Were supposed to be for my birthday on Friday but don't think they will see the day out. Absolute rip off, no where to get in touch. I personally will never use them and would not recommend them to anyone. So very dissappointing.”

Helpful Report

Posted 8 years ago

“Like many others it seems, I was well and truly let down on Valentines Day. Kicking myself for not checking out the reviews. Paid extra for a PM delivery on the 14th when my wife would be home. Instead delivered a day early and as no one was home they were left out in the street in the rain! No customer service phone number and emails ignored. Avoid at all costs.”

Helpful Report

Posted 8 years ago

“AVOID AVOID AVOID!!! been well and truly ripped off!!! Valentine's Day flowers my new girlfriend eventually got I could of bought for a fiver from lidl and they still would of been better!! Customer service speaking and I've been left feeling embarrassed robbed of money!!!”

Helpful Report

Posted 8 years ago

“Total disgraceful service! Ordered flowers at 7.30 today (valentines day) flowers no where to be seen at 16.30...emailed them and was told they were not being delivered due limited availability in my area!! They were quick to take my money and the tracking said flowers being prepared and that was at 8am! Now they are not responding to my reply! They offered a full refund or to resend flowers tomorrow with a free upgrade! If I hadn't contacted them I would never have know! Worst service and AVOID this company at all cost! So poor that you can't even phone them....please do yourself a favour and order elsewhere!”

Helpful Report

Posted 8 years ago

“DO NOT ORDER FROM HERE ESPEICIALLY IF ITS VALENTINES!!! The flowers were absolutely nothing like advertised instead of the strawberry sundae bunch my girlfriend received a few white roses (dying) and some un-opened purple things. There's no phone number which you don't realise until you have a problem. It looked like the driver fetched them from the petrol station. Not dealt with customer service yet but the flowers alone are joke zero effort has gone into it, took the money and served s**t hoping to get away with it.”

Helpful Report

Posted 8 years ago

“Avoid at all costs... dying roses on Valentine's Day.... disgraceful...”

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Posted 8 years ago

“Flowers arrived and all of the edges of the petals were dead... the card had no envelope and just looked like it had been shoved in as an afterthought. Don't go with this company, there is no contact number for them and despite emailing a complaint, they have yet to contact me. Valentine's Day is truly ruined.... STAY AWAY”

Helpful Report

Posted 8 years ago

“"An experience in flowers" it certainly was! Complete joke I would highly recommend you DO NOT USE THIS COMPANY!!! Twice they have let me down, both on Valentine's days. The first encounter in 2015 I ordered roses for Valentine's day and placed the order well in advance in JANUARY for guaranteed delivery! The day came when they were to be delivered, I waited until the allotted time for them to turn up but they did not. I then waited an hour before contacting them. They assured me the flowers were out for delivery. So I waited, and waited, three hours after I contacted them I got in touch again. They again ASSURED me that they were still out for delivery, even though I had paid for a guaranteed before noon time slot. It got to the point I stayed until 19:30 after work ON VALENTINES DAY to receive a message from them saying that there was some confusion and they hadn't been put on the van. WHAT AN ABSOLUTE JOKE!!!!! That left me in a stressful situation struggling to find somewhere that still had roses left. I was given a full refund but that did little to alleviate a extremely stress filled day. The second encounter was YESTERDAY!! I decided to give them a second chance, lightening doesn't strike the same place twice right .... I again ordered some roses for guaranteed before noon delivery back in JANUARY! This time they DID arrive on the specified day, however the flowers themselves looked absolutely disgusting! Flowers posted always look wilted and dry because they are dehydrated and need water after the journey but these turned up basically already dying. These were not fresh flowers. Not only that, I ordered 20 Premium roses and only 18 turned up, 1 of which had it's head snapped, which wasn't a surprise as they were just dumped in a box without anything to prevent them moving around. I contacted them and complained about the state of the flowers and was told they would resend them but would not be next day delivery like I ordered previously but would be sent standard!!! WHAT IS THE POINT OF THAT IF THEY MISS THE ACTUAL DAY INTENDED FOR, EVEN THOUGH I HAD ACTUALLY PRE-ORDERED THESE BACK IN JANUARY FOR GUARANTEED DELIVERY!!!!! This company is the biggest joke going, they are a complete waste of time and offer nothing but unnecessary stress. I would recommend going to an ACTUAL professional florist in the highstreet, that way you get decent flowers.”

Helpful Report

Posted 8 years ago

“Shocking service! Avoid at all costs!!!! Order Valentines flowers over a week ago. Tried to change the delivery address with 4 days to go. I had ordered from 4 different websites and with teh other 3 it was a very simple process but not with Serenata Flowers. You can do it on the website apparently but it wouldn't work and then locked me out. I requested a new password and they sent me a new link to a dead url. I repeated the process 3 times and then filled out a customer care request. I was contacted the next day and after a frustrating exchange of messages was basically told that even though the courier did not have the flowers (Remember this was 3 days ago) they couldn't change the address as they were too busy, did I not realise it was their peak season! The clearly hadn't processed them so I asked could I not just cancel and then reorder as I could still order flowers to reach my wife even the day before and I had 3 days, of course the answer was no as they have my money now. I was then promised they would call the courier first thing on Tuesday to redirect and would let me know. The reason they needed to wait till Tuesday morning was because that was when they gave them to the courier? So why couldnt they change the delivery address!!!! Tuesday morning (Valentines day) arrives and I have not been contacted. I have made several complaints to their team and filled out several customer care forms of which I have had no reply. I have now asked for a manager to call me back and guess what, they haven't. To add insult to injury they just sent me this "Jazzed up like the King in a fancy white outfit, the flowers you ordered have just departed the Serenata HQ and are being chauffeured in style and with the speed of light" yes but to the wrong bloody address! AVOID USING THIS COMPANY AT ALL COSTS. IT IS CLEAR FROM THE OTHER REVIEWS THAT THEY DO NOT CARE ABOUT SERVICE AS THEY DO NOT EVEN BOTHER TO REPLY.”

Helpful Report

Posted 8 years ago

“13/02/2017 Time 20:31 - Hrs NEVER EVER USE THIS COMPANY !! Valentines Day Card for a very special lady I simply wanted to amend the card on my order as I had mistakenly signed the card with my name twice. Their is no integrated facility on their website, the Edit Button does NOT Edit, their customer service provide unhelpful automated responses Despite me being well within the Editing Time Frame they refused to help me. I am absolutely disgusted, I expect a full refund and an apology.”

Helpful Report

Posted 8 years ago

“Unfresh flowers delivered! The look of the bouquet today morning was appalling! We received them yesterday afternoon! Since yesterday we have been complaining,sending numerous photographs ,today and with undeniable evidence of poor quality of the product,they agree to a refund,that previously had been denied,as they argue the quality was as per advertisement!!!!terrible!!!”

Helpful Report

Posted 8 years ago

“Absolutely Disgusting I never write reviews for companies good or bad, But i feel a huge need to do so now based on such a disgusting attitude of Serenata Flowers!! I had ordered flowers to be delivered for Valantines day Tuesday. And all was well..until i found out the recipient would not be in from mobday evening onwards. I had hoped to speak to Serenata flowers to get delivery rescheduled from valantines day tuesday back a day to a monday when i knew she would be in. I gotva very prompt unhelpful email back saying no this couldnt be done as the order is with thier product team..It is a saturday today so i am not sure why they should be doing anything with the flowers today. Even the website are still taking orders for a Monday delivery. As a result of such terrible help i requested the flowers be cancelled and i would re order from another company. To which they replied they were not prepared to do this. And refuse to give me any number as they are online only. Please please please Anyone that reads this. STAY AWAY from this company as they are a downright sham! I have the emails back and forth for further clarity.”

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Posted 8 years ago

“I paid extra for my flowers to be delivered before 12 as it was a charity launch startingat11.At 15.00 it still hadn't been delivered and still had 17 deliveries to make !!!!”

Helpful Report

Posted 8 years ago

“Basket of flowers was meant to have four plants in it but arrived with three plants only and the gap was filled with moss. When taken inside the house it inevitably fell over. The plants had to be re-potted. Spent ages trying to complain. There is no customer telephone complaints. The e-mails were all stored on the website but not easy to find. They kept saying they could not open the pictures for security reasons etc. The only company who can't open a 'jpg' file, really?. They offered to send another basket free of charge. Second basket had same problem, unbalanced and only three plants. Neither basket looked like the picture on the website. Don't use this company or you will also learn the hard way not to trust them a second time.”

Helpful Report

Posted 8 years ago

“I placed an order for my daughter's birthday for delivery yesterday. I was texted to say the flowers had been delivered , but none had arrived at my daughter's! It transpired that the delivery was made to another house. After a couple of texts, Serenata offered to redeliver the order the next day which I agreed to. However, no flowers have arrived today and when I try to track my order it says it has been delivered Arrrgh!!! No texts have been sent to me to inform me of the order's progress and I don't seem to be able to get in touch with Serenata. I shall not be using this site again and I urge other potential clients to look elsewhere. I now am faced with a struggle to get any response to get flowers or a refund!! In such a competitive market, Serenata cannot afford to offer this poor service. 0 out of 10 from me????”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews