Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,003 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,003 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Customer Service
Communication Channels	Email, Live Chat

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the flowers that were delivered are lovely, they were delivered 3 days late, why when I ordered was I not told this. I am extremely disappointed and will think twice to use this service again.”

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Posted 8 years ago

“The flowers have not arrived. I couldn't track order. You didn't sent me emails re delivery as you have done with previous orders. Very disappointed”

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Posted 8 years ago

“Tried to contact them about a redelivery on Friday and I have still not heard back from them. They said they tried to deliver but someone was in and there wasn't a delivery.”

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Posted 8 years ago

“I placed a same day order, which was confirmed..Later that evening I got an email saying they couldn't complete the order! They were for my mothers 60th Birthday..😡”

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Posted 8 years ago

“Very disappointing bunch of flowers paid £20 for a bunch that I could have got from somewhere like Tesco for £5 plus they are delivered by yodel in a box hardly the hand delivered experience that we were looking for. Would not recommend and would certainly not use this company again.”

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Posted 8 years ago

“I paid for a bouquet and same day delivery - NEVER DELIVERED. Am now fighting to get my money back as the 'Partner' florist remembers delivering them to the address on my order. Not possible as all my family & friends were present at the address when they claim to have delivered and no answer so left on doorstep. This seems to be a huge CON although some reviews state flowers delivered - I use online florists all year round for work colleagues and this has been my worst experience yet!”

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Posted 8 years ago

“Really poor...flowers were small and didn't match the picture shown despite paying extra.roses were already dead and the rest wernt far behind..looked like they had been stolen off of a grave.”

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Posted 8 years ago

“Small bunch despite paying extra.Roses were dead and the rest not far behind it...really bad !”

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Posted 8 years ago

“""Not delivered when said they would be. Delivered 24 hrs late still waiting for a refund”

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Posted 8 years ago

“My order wasn't delivered”

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Posted 8 years ago

“Poor quality flowers contacted them and flowers were resent. 2nd lot even worse quality with brown roses! Good customer service but after using them for 10years I'll be trying a new company”

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Posted 8 years ago

“The flowers have not been received. No name given who apparently signed for them”

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Posted 8 years ago

“What a load of crap the flowers we had delivered looked like they had been taken from a grave .they where wilting and had brown petals. The company ran us ragged giving every excuse even saying after some time they couldn't view pictures sent from a smart phone. Says it all really. Never use this lot again”

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Posted 8 years ago

“I ordered sympathy flowers from serenata which were not delivered. Serenata arranged re delivery but again the flowers weren't delivered. Its extremely disappointing and added stress that was completely unwelcome at a difficult time”

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Posted 8 years ago

“""Flowers left on door in pouring rain so box got wet. This was on Tuesday, by Wednesday most of the roses were dead. I am not very happy as these were for my son & daughter in laws wedding anniversary.”

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Posted 8 years ago

“Flowers were left outside in the rain on the door step. Delivered on Tuesday afternoon and on Wednesday afternoon most of the roses were dead.”

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Posted 8 years ago

“""we are disabled and asked for a patient delivery they wasn't patient and left flowers on doorstep in view of everyone and anyone the problem is we have had things taken off the doorstep before and this is why we insisted on the patient option turns it its a farce so with this in mind probably wont ever use your service again,what happened they rang door bell and then left by the time i got to the door no one was around so we was lucky this time”

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Posted 8 years ago

“""ordered flowers on a sunday for next day delivery. Next day late afternoon get an email to say that the flowers would be out the next day. The next day (the day after the special occasion had been and gone) I get a second email to say the flowers had now disappeared and wouldn't be sent till the next day. At which point I cancelled the delivery and had to go elsewhere. I wont ever use their service again.”

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Posted 8 years ago

“Arrived the right day that was good. Very disappointed with flowers. For the money I would have expected more blooms. I would have got more blooms if I'd gone to a supermarket and they would have been cheaper.”

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Posted 8 years ago

“Not arrived on the day required. Not only that but badly damaged and not even the flowers shown. Correspondence swift and did get total refund but had to ask and wouldn't use them again.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,003 reviews