Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,016 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 6,016 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid £9.99 for the flowers to be delivered before 10.30 on 20/09/2017, when I queried non delivery I was told that the courier was ''stuck on the motorway''?! I asked for a full refund in accordance with your website disclaimer, the was told that this would happen, as I write, no refund has been received. I received a further e.mail message from yourselves at 8.20pm stating that the flowers had been delivered?! This was untrue / mistaken as no flowers were received from yourselves. I would have been less put out had the flowers arrived at some time throughout 20th, but to receive no delivery leads me to believe that it was never your intention to deliver the flowers despite the fact that they had been paid for in full It is quite alarming that your organisational skills are so hapless. As you are aware, the flowers were for my wife for our wedding anniversary, the fact that they did not arrive was extremely embarrassing for me. Suffice to say that I will not be using your services in the future.”

Helpful Report

Posted 8 years ago

“The flowers were delivered with one rose bud chopped off, the other roses were a little brown and drooped within 2 days. I advised you of this but am unable to send the photos on your system Perhaps you would now like t let me have a sensible email address to send you the photos. However I understand that the recipient has complained and sent you the photos that she took. Ref. No. 217807020”

Serenata Flowers 1 star review on 22nd September 2017

Helpful Report

Posted 8 years ago

“Flowers were the worst I have ever sent . When they arrived they were dead or dying..... they looked like a petrol station bunch ...... not great a waste of money go to a local florist next time. When I challenged this I was told a photo was not a photo and proof and I needed to provide additional evidence ..... poor company and poor training in customer service worst florist ever #avoidatallcosts”

Helpful Report

Posted 8 years ago

“The flowers were of very poor quality when they arrived. It was our wedding anniversary and my wife was some what disappointed with the quality of the flowers. Some were lacking water and some were brown on the ends. We were both disappointed with the quality. I have previously had flowers which were of a high standard but not these.”

Helpful Report

Posted 8 years ago

“The order for my 30th weeding anniversary was placed for 24hr delivery to my wifes workplace as a surprise and notified that the order was enroute at 09:30 in the morning. GOOD Then received notification at 2100 that they had not been delivered and was given an option to cancel or be redelivered. Order eventually reached my wife a day late completely missing the important day in question. This was further compounded because roses were of poor quality with shrivelled and bruised petals on many and clearly dehydrated after 2 days stuck in a cardboard box with no water. Tried to contact Serenta but no telephone number and the web site always led to "cancel order or re deliver". Could not complain about failed delivery and poor quality because drop down taps only give one option and gave in. I will never use this Company again. I will be amazed if they post this or respond positively. :-(”

Helpful Report

Posted 8 years ago

“Delivered to wrong address”

Helpful Report

Posted 8 years ago

“Didn't turn up till following evening shocking service”

Helpful Report

Posted 8 years ago

“Flowers turned up a day late”

Helpful Report

Posted 8 years ago

“Several flowers dead or dying”

Helpful Report

Posted 8 years ago

“flowers were not delivered to my wife on our anniversary deposit paying a premium for same day delivery, my mobile number was left ad no call was made only an automated email to say that they have cancelled the order as they could not find someone who could deliver. if you cannot offer same day delivery do not advertise that you can and further to that do not complete a transaction only to cancel by email 3 hours later! I would not recommend this service to anyone. I would appreciate your feedback”

Helpful Report

Posted 8 years ago

“I order flowers for my sister as she had a serious operation and I could not be with her and a week later she is still waiting for the flowers. I contacted the customer services day 2 and was told that the courier was at fault as was delivered to wrong depot and still the flowering day when I again contacted again to be told they would be delivered the following day now it was day 4 still not delivered contacted again to be told would be deleivered Tomorrow we'll still not deleivered. Then sister went home from hospital and again contacted to say the flowers were not delivered and i asked to change address . To be told oh we can't do that but seems that the problems i experienced they would send to her house. Now that was fri and today is tues and still no flowers . I AM SO DISAPPOINTED AS I WANTED TO SHOW MY SISTER I WAS THINKING OF HER BY SENDING FLOWERS SO CROSS AND LET DOWN”

Helpful Report

Posted 8 years ago

“Flowers arrived wilted and extremely poor value for price would not use again or recommend”

Helpful Report

Posted 8 years ago

“Couldn't amend my order, I gave the company enough notice. They got back to me the morning it was due to be delivered saying it has already been sent (7:30am) when infact I got a notification at 9:30 that it had just been picked up. And when the flowers were delivered they were left near a bin in the rain which resulted in a damp card and soggy flowers. Thanks alot (!)”

Helpful Report

Posted 8 years ago

“I would never use them again I could've just bought a bunch from. Tesco for £5 and got a cabbie to drop it off. £20 knock. Was embarrassed when had seen what I got for 20. Had apologise to the wife. if I had told her how much I paid she would have gone livid 😡”

Helpful Report

Posted 8 years ago

“First delivery turned up, the flowers were upside down and ruined. Admittedly they did agree to resend the flowers the next day, they were to be delivered to a shop, so the 7pm delivery was no good as there was no one there to collect, no card was left. So don't know how to rearrange delivery. No contact phone number to speak to anyone. SO no idea where the flowers are now, must be ruined by now, Will not be using again”

Helpful Report

Posted 8 years ago

“Flowers were not delivered on the requested date which was unacceptable! Furthermore very poor customer service too! No management or facility to call either making complaints process even more frustrating! Will never order from this company again!!”

Helpful Report

Posted 8 years ago

“What a Disappointment to hear back from family, attending a funeral where i ordered a bouquet of flowers from you to be delivered to the funeral home on friday the 15th September 2017 whilst the flowers arrived, NO MESSAGE WITH THE FLOWERS (THATS RIGHT NO MESSAGE) WITH THE FLOWERS, Just flowers, my family asked where the flowers from Ireland were ? they were told there was flowers left into the funeral home, but no name they then contacted you, REMEMBER ?? (Maybe not), and then, a card was sent to match the flowers after the funeral was long over, so disappointed Never again will i use you service.”

Helpful Report

Posted 8 years ago

“The flowers are nothing like the ones that I ordered.”

Helpful Report

Posted 8 years ago

“I bought my girlfriend some roses from you and when they came they wasn't really fresh as with in a day they started to wilt and die. But a single roses came with it and that seems to be lasting for better and longer .I'm not impressed with this”

Helpful Report

Posted 8 years ago

“DO NOT BUY ANYTHING!!. Flowers arrived at my granny's half dead and brown hardly any petals left! Contacted customer service and she had a disgusting attitude and said they was nothing wrong tithe the flowers ??”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,016 reviews