Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unreliable..so disappointed..order cane too late the day after the occasion..it wasnt a surprise anymore”

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Posted 8 years ago

“The flowers were no better than a bunch from Tescos. So a bit disappointed and won't be using company again..”

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Posted 8 years ago

“Flowers were not delivered or delivered to wrong person despite very precise address and company and receiver name. Surprise was ruined, they dont bother to reply to inquiries left at their site. AVOID”

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Posted 8 years ago

“Delivery was quick but the quality of the flowers are awful. They looked beautiful when arrived but lasted a day. A lot of the flowers have wilted with most of the roses dead. Completely disgusted with the quality for the money I spent.”

Serenata Flowers 1 star review on 11th September 2017

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Posted 8 years ago

“I Odered some flowers on Friday 8th September it is now Monday 11th and they haven't arrived ! I have also emailed you but have heard nothing back , you have also taken the money out of my bank !”

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Posted 8 years ago

“Although the flowers that were delivered are lovely, they were delivered 3 days late, why when I ordered was I not told this. I am extremely disappointed and will think twice to use this service again.”

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Posted 8 years ago

“The flowers have not arrived. I couldn't track order. You didn't sent me emails re delivery as you have done with previous orders. Very disappointed”

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Posted 8 years ago

“Tried to contact them about a redelivery on Friday and I have still not heard back from them. They said they tried to deliver but someone was in and there wasn't a delivery.”

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Posted 8 years ago

“I placed a same day order, which was confirmed..Later that evening I got an email saying they couldn't complete the order! They were for my mothers 60th Birthday..😡”

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Posted 8 years ago

“Very disappointing bunch of flowers paid £20 for a bunch that I could have got from somewhere like Tesco for £5 plus they are delivered by yodel in a box hardly the hand delivered experience that we were looking for. Would not recommend and would certainly not use this company again.”

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Posted 8 years ago

“I paid for a bouquet and same day delivery - NEVER DELIVERED. Am now fighting to get my money back as the 'Partner' florist remembers delivering them to the address on my order. Not possible as all my family & friends were present at the address when they claim to have delivered and no answer so left on doorstep. This seems to be a huge CON although some reviews state flowers delivered - I use online florists all year round for work colleagues and this has been my worst experience yet!”

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Posted 8 years ago

“Really poor...flowers were small and didn't match the picture shown despite paying extra.roses were already dead and the rest wernt far behind..looked like they had been stolen off of a grave.”

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Posted 8 years ago

“Small bunch despite paying extra.Roses were dead and the rest not far behind it...really bad !”

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Posted 8 years ago

“""Not delivered when said they would be. Delivered 24 hrs late still waiting for a refund”

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Posted 8 years ago

“My order wasn't delivered”

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Posted 8 years ago

“Poor quality flowers contacted them and flowers were resent. 2nd lot even worse quality with brown roses! Good customer service but after using them for 10years I'll be trying a new company”

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Posted 8 years ago

“The flowers have not been received. No name given who apparently signed for them”

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Posted 8 years ago

“What a load of crap the flowers we had delivered looked like they had been taken from a grave .they where wilting and had brown petals. The company ran us ragged giving every excuse even saying after some time they couldn't view pictures sent from a smart phone. Says it all really. Never use this lot again”

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Posted 8 years ago

“I ordered sympathy flowers from serenata which were not delivered. Serenata arranged re delivery but again the flowers weren't delivered. Its extremely disappointing and added stress that was completely unwelcome at a difficult time”

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Posted 8 years ago

“""Flowers left on door in pouring rain so box got wet. This was on Tuesday, by Wednesday most of the roses were dead. I am not very happy as these were for my son & daughter in laws wedding anniversary.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews