Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointing bunch of flowers paid £20 for a bunch that I could have got from somewhere like Tesco for £5 plus they are delivered by yodel in a box hardly the hand delivered experience that we were looking for. Would not recommend and would certainly not use this company again.”

Helpful Report

Posted 7 years ago

“I paid for a bouquet and same day delivery - NEVER DELIVERED. Am now fighting to get my money back as the 'Partner' florist remembers delivering them to the address on my order. Not possible as all my family & friends were present at the address when they claim to have delivered and no answer so left on doorstep. This seems to be a huge CON although some reviews state flowers delivered - I use online florists all year round for work colleagues and this has been my worst experience yet!”

Helpful Report

Posted 7 years ago

“Really poor...flowers were small and didn't match the picture shown despite paying extra.roses were already dead and the rest wernt far behind..looked like they had been stolen off of a grave.”

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Posted 7 years ago

“Small bunch despite paying extra.Roses were dead and the rest not far behind it...really bad !”

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Posted 7 years ago

“""Not delivered when said they would be. Delivered 24 hrs late still waiting for a refund”

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Posted 7 years ago

“My order wasn't delivered”

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Posted 7 years ago

“Poor quality flowers contacted them and flowers were resent. 2nd lot even worse quality with brown roses! Good customer service but after using them for 10years I'll be trying a new company”

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Posted 7 years ago

“The flowers have not been received. No name given who apparently signed for them”

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Posted 7 years ago

“What a load of crap the flowers we had delivered looked like they had been taken from a grave .they where wilting and had brown petals. The company ran us ragged giving every excuse even saying after some time they couldn't view pictures sent from a smart phone. Says it all really. Never use this lot again”

Helpful Report

Posted 7 years ago

“I ordered sympathy flowers from serenata which were not delivered. Serenata arranged re delivery but again the flowers weren't delivered. Its extremely disappointing and added stress that was completely unwelcome at a difficult time”

Helpful Report

Posted 7 years ago

“""Flowers left on door in pouring rain so box got wet. This was on Tuesday, by Wednesday most of the roses were dead. I am not very happy as these were for my son & daughter in laws wedding anniversary.”

Helpful Report

Posted 7 years ago

“Flowers were left outside in the rain on the door step. Delivered on Tuesday afternoon and on Wednesday afternoon most of the roses were dead.”

Helpful Report

Posted 7 years ago

“""we are disabled and asked for a patient delivery they wasn't patient and left flowers on doorstep in view of everyone and anyone the problem is we have had things taken off the doorstep before and this is why we insisted on the patient option turns it its a farce so with this in mind probably wont ever use your service again,what happened they rang door bell and then left by the time i got to the door no one was around so we was lucky this time”

Helpful Report

Posted 7 years ago

“""ordered flowers on a sunday for next day delivery. Next day late afternoon get an email to say that the flowers would be out the next day. The next day (the day after the special occasion had been and gone) I get a second email to say the flowers had now disappeared and wouldn't be sent till the next day. At which point I cancelled the delivery and had to go elsewhere. I wont ever use their service again.”

Helpful Report

Posted 7 years ago

“Arrived the right day that was good. Very disappointed with flowers. For the money I would have expected more blooms. I would have got more blooms if I'd gone to a supermarket and they would have been cheaper.”

Helpful Report

Posted 7 years ago

“Not arrived on the day required. Not only that but badly damaged and not even the flowers shown. Correspondence swift and did get total refund but had to ask and wouldn't use them again.”

Helpful Report

Posted 7 years ago

“"I ordered a my girlfriend a bouquet for our anniversary and paid for an early morning delivery as we were busy throughout the day. After paying £10 to ensure delivery before 10.30 I was disappointed to be leaving the house at 10.45 without any sign of a delivery van. To add insult to injury on our special day I was told by the customer service team that my girlfriend had apparently signed for the flowers at 10.27, a clear fraud to cover up either their mistake or the couriers. When we returned home late in the evening we were expecting a failed delivery note or the flowers to be handed over by a neighbor, neither of these happened. It turns out they had seen someone trying to make a delivery at 16.00 in the afternoon. I was told I would have to wait for an investigation to take place before any refund could be issued. The next morning at 10.20 the delivery was attempted again, obviously I refused this as our anniversary had passed and this situation had already left us with a bitter taste. Only after telling the customer service team of this attempted delivery did I get offered my refund. Got to wonder how we signed for a delivery we hadn't had, conveniently before the cut off time. A refund was the very least that I would expect for such a blatant failure on a special occasion and the very least is what I got.”

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Posted 7 years ago

“Flowers was not anything like the photos. They were delivered in a card board box. Very romantic!! Note on the delivery ticket to knock hard. I found the box laying on my door step. Flowers look like they have Seen better days. Apart from that ok.”

Helpful Report

Posted 7 years ago

“""Did not deliver order on 1//9/17 and has still not arrived .Very disappointed as am now £64.00 worse off and no flowers delivered to my niece in USA who has just had MAJOR surgery and probably thinks I don't care. This is a con or what ?”

Helpful Report

Posted 7 years ago

“""You never delivered my order, very disappointed. have now lost £64-00 its a con”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews