Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wouldn’t use them again, sub standard flowers and absolutely disgusting delivery service”

Helpful Report

Posted 7 years ago

“I thought I was dealing with a local florist to where the flowers were to be delivered as it showed up on the map of the town. It failed to deliver on the day requested and confirmed by Serenata, failed to advise me of this and four days later I still await an explanation. It is an impossible company to deal with - you cannot speak to anyone only message via two very slow links - Only then did I realise that Serenata Flowers is an internet company and not a florist in the town I looked up. On checking on the internet it says it is based in Bristol but the telephone number does not exist. I repeatedly asked for its telephone number to speak to the Managing Director and this was ignored. as not only did it fail to honour the delivery date as agreed, it would it not make amends for its error by delivering immediately . In fact could not deliver for a further two days ???? why???? no reason given. Any other company would pull out the stops to rectify the mistake and appease the customer. Not Serenata Flowers - this apparently was beyond their control to do. Appalling customer service. I subsequently learned that the company is based in Malta. I spent an entire day messaging to and fro to try and get the order sorted and in the end cancelled - but it refused to cancel - the flowers were intended to be received prior to a very important and traumatic medical consultation to cheer up but in fact was not sent until several days after. This company does not know the meaning of good customer relations. And I still wait to hear why the delivery did not take place when it should have done. Never never again ...........”

Helpful Report

Posted 7 years ago

“I was happy with how easy the website was to navigate and the flower delivery. However, I feel the bunch looked unprofessional for the amount of money spent, the bunch was very small and I couldve bought better from a garage. The roses then died after only two days. Extremely unhappy with this.”

Helpful Report

Posted 7 years ago

“Paid £9.99 for the flowers to be delivered before 10.30 on 20/09/2017, when I queried non delivery I was told that the courier was ''stuck on the motorway''?! I asked for a full refund in accordance with your website disclaimer, the was told that this would happen, as I write, no refund has been received. I received a further e.mail message from yourselves at 8.20pm stating that the flowers had been delivered?! This was untrue / mistaken as no flowers were received from yourselves. I would have been less put out had the flowers arrived at some time throughout 20th, but to receive no delivery leads me to believe that it was never your intention to deliver the flowers despite the fact that they had been paid for in full It is quite alarming that your organisational skills are so hapless. As you are aware, the flowers were for my wife for our wedding anniversary, the fact that they did not arrive was extremely embarrassing for me. Suffice to say that I will not be using your services in the future.”

Helpful Report

Posted 7 years ago

“The flowers were delivered with one rose bud chopped off, the other roses were a little brown and drooped within 2 days. I advised you of this but am unable to send the photos on your system Perhaps you would now like t let me have a sensible email address to send you the photos. However I understand that the recipient has complained and sent you the photos that she took. Ref. No. 217807020”

Serenata Flowers 1 star review on 22nd September 2017

Helpful Report

Posted 7 years ago

“Flowers were the worst I have ever sent . When they arrived they were dead or dying..... they looked like a petrol station bunch ...... not great a waste of money go to a local florist next time. When I challenged this I was told a photo was not a photo and proof and I needed to provide additional evidence ..... poor company and poor training in customer service worst florist ever #avoidatallcosts”

Helpful Report

Posted 7 years ago

“The flowers were of very poor quality when they arrived. It was our wedding anniversary and my wife was some what disappointed with the quality of the flowers. Some were lacking water and some were brown on the ends. We were both disappointed with the quality. I have previously had flowers which were of a high standard but not these.”

Helpful Report

Posted 7 years ago

“The order for my 30th weeding anniversary was placed for 24hr delivery to my wifes workplace as a surprise and notified that the order was enroute at 09:30 in the morning. GOOD Then received notification at 2100 that they had not been delivered and was given an option to cancel or be redelivered. Order eventually reached my wife a day late completely missing the important day in question. This was further compounded because roses were of poor quality with shrivelled and bruised petals on many and clearly dehydrated after 2 days stuck in a cardboard box with no water. Tried to contact Serenta but no telephone number and the web site always led to "cancel order or re deliver". Could not complain about failed delivery and poor quality because drop down taps only give one option and gave in. I will never use this Company again. I will be amazed if they post this or respond positively. :-(”

Helpful Report

Posted 7 years ago

“Delivered to wrong address”

Helpful Report

Posted 7 years ago

“Didn't turn up till following evening shocking service”

Helpful Report

Posted 7 years ago

“Flowers turned up a day late”

Helpful Report

Posted 7 years ago

“Several flowers dead or dying”

Helpful Report

Posted 7 years ago

“flowers were not delivered to my wife on our anniversary deposit paying a premium for same day delivery, my mobile number was left ad no call was made only an automated email to say that they have cancelled the order as they could not find someone who could deliver. if you cannot offer same day delivery do not advertise that you can and further to that do not complete a transaction only to cancel by email 3 hours later! I would not recommend this service to anyone. I would appreciate your feedback”

Helpful Report

Posted 7 years ago

“I order flowers for my sister as she had a serious operation and I could not be with her and a week later she is still waiting for the flowers. I contacted the customer services day 2 and was told that the courier was at fault as was delivered to wrong depot and still the flowering day when I again contacted again to be told they would be delivered the following day now it was day 4 still not delivered contacted again to be told would be deleivered Tomorrow we'll still not deleivered. Then sister went home from hospital and again contacted to say the flowers were not delivered and i asked to change address . To be told oh we can't do that but seems that the problems i experienced they would send to her house. Now that was fri and today is tues and still no flowers . I AM SO DISAPPOINTED AS I WANTED TO SHOW MY SISTER I WAS THINKING OF HER BY SENDING FLOWERS SO CROSS AND LET DOWN”

Helpful Report

Posted 7 years ago

“Flowers arrived wilted and extremely poor value for price would not use again or recommend”

Helpful Report

Posted 7 years ago

“Couldn't amend my order, I gave the company enough notice. They got back to me the morning it was due to be delivered saying it has already been sent (7:30am) when infact I got a notification at 9:30 that it had just been picked up. And when the flowers were delivered they were left near a bin in the rain which resulted in a damp card and soggy flowers. Thanks alot (!)”

Helpful Report

Posted 7 years ago

“I would never use them again I could've just bought a bunch from. Tesco for £5 and got a cabbie to drop it off. £20 knock. Was embarrassed when had seen what I got for 20. Had apologise to the wife. if I had told her how much I paid she would have gone livid 😡”

Helpful Report

Posted 7 years ago

“First delivery turned up, the flowers were upside down and ruined. Admittedly they did agree to resend the flowers the next day, they were to be delivered to a shop, so the 7pm delivery was no good as there was no one there to collect, no card was left. So don't know how to rearrange delivery. No contact phone number to speak to anyone. SO no idea where the flowers are now, must be ruined by now, Will not be using again”

Helpful Report

Posted 7 years ago

“Flowers were not delivered on the requested date which was unacceptable! Furthermore very poor customer service too! No management or facility to call either making complaints process even more frustrating! Will never order from this company again!!”

Helpful Report

Posted 7 years ago

“What a Disappointment to hear back from family, attending a funeral where i ordered a bouquet of flowers from you to be delivered to the funeral home on friday the 15th September 2017 whilst the flowers arrived, NO MESSAGE WITH THE FLOWERS (THATS RIGHT NO MESSAGE) WITH THE FLOWERS, Just flowers, my family asked where the flowers from Ireland were ? they were told there was flowers left into the funeral home, but no name they then contacted you, REMEMBER ?? (Maybe not), and then, a card was sent to match the flowers after the funeral was long over, so disappointed Never again will i use you service.”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews