Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful quality, flowers already dying and mould developing on some after 2 days. Very unhappy.”

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Posted 7 years ago

“Not happy with flowers did not look anything like the photo for the money that bad had to go out and get some more as it was for wife's birthday”

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Posted 7 years ago

“flowers are not worth 20.00 ,small bunch.recieved email 7 am,delivered at 5 pm,in box for 10 hrs,some were dead.very disapointed.”

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Posted 7 years ago

“A very bad experience. I could not change the delivery instructions for a starry even though I was sent emails saying that I could. The flowers that arrived were awful not fresh and did not look at all like the picture online. I have pictures of the glowed which were brown and horrible when they arrived. Very disaffiliated, I will not bhave ordering from here again!”

Serenata Flowers 1 star review on 1st October 2017

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Posted 7 years ago

“Very poor sent wrong flowers then i got caught in an e mail frenzy to gpet 50% of my money back.”

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Posted 7 years ago

“Flowers weren't delivered”

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Posted 7 years ago

“Appauling flowers suppose to be a grandissimo bunch they look like a £5 that i could of got from tescos , they are a disgrace i would like to be compensated or some decent flowers as an apology”

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Posted 7 years ago

“Revieved a text at 07.36 stating that birthday flowers where on route my partner did not receive them until 16.20. Flowers where nice not the service”

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Posted 7 years ago

“2 of the flowers were lifeless ,smaller ,quality and size disappointed with.”

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Posted 7 years ago

“Flowers were not delivered, I was not informed- took two days for them to find out why the flowers did not arrive = no flowers for my mum and moment ruined”

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Posted 7 years ago

“Flowers ordered for a funeral. It was not made clear that an additional delivery charge was needed to ensure they arrived at the funeral directors in time for the funeral. As a result they were not delivered in time. Then I found out that they had not been delivered to the funeral directors at all, even though I put this down as the recipients address (in my book that's where you expect them to be delivered!!) instead they delivered later in the day to the crematorium????????????”

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Posted 7 years ago

“Saw a photo of flowers. Did not feel some of the roses looked fresh Was disappointed.”

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Posted 7 years ago

“i ordered some flowers on the friday but realised i had the date of delivery wrong so tried to get in touch and amend the date. But this was impossible as i had used guest checkout and your customer service centre was e-mail only. Hence when they returned my mail on the monday ( for a tuesday delivery) it was too late to do anything. So flowers were delivered to a house where they left for honeymoon the next day. I'll never use the service again and will stay local where i can talk to someone.”

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Posted 7 years ago

“I ordered a chocolate gift for a school boy who was visiting the UK from Australia on a football tour. Unfortunately he was badly injured and required hospitalisation. I ordered the gift, but within a few hours we were notified that he was being sent home to Australia for surgery. I e mailed Serenata immediately to cancel the gift, but they said that the courier had collected the gift and would be delivered the next day. I asked them to phone the courier and cancel the delivery. What would be the point in delivering it to the hospital when the patient had already been discharged? They refused and simply quoted their terms and conditions etc. Absolutely no customer service, no flexibility or common sense. Company shows a lack of respect for customer's money when they would deliver a gift to rot at a hospital reception desk. Very very disappointing experience and sure that there must be another company out there that is more deserving of your business - a company who is prepared to work with a customer to find a solution when things do not go according to plan.”

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Posted 7 years ago

“I ordered a wreath of white flowers for a funeral. They arrived in tatters. Absolutely disgraceful.”

Serenata Flowers 1 star review on 26th September 2017

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Posted 7 years ago

“Flowers for loved one not received by funeral directors until after the funeral even though the time was put on the order. More than disappointed to say the least.”

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Posted 7 years ago

“The flowers were not delivered, neither on the delivery day nor the day after. I was neither kept informed about about the progress of he delivery nor about the fact that the delivery was not effected.”

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Posted 7 years ago

“The flowers were for the mother of a friend who passed away. She is now 84 and it was her birthday. For the last 20 years since my friend passed away her mother has had flowers from me on this day. You were a day late delivering the flowers and hence a complete waste of money. It spoilt my friend's mother's birthday to not have the flowers from me. It does not mean ANYTHING to deliver after her birthday!!!! I am very upset!!!”

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Posted 7 years ago

“Some "thank you " flowers ordered to be sent to Customer Services Manager of Betterlife, part of the Lloyds Pharmacy Group based in Chorley Lancs, for 2 adjustable beds. Ordered 22 September 2017 from Florist claiming to be in Chorley. The flowers should have been delivered yesterday. However, it's now nearly 7.30pm, on the 24 September and flowers still not delivered, although name and work address provided. A refund has been refused, and the company have breached their contract. Final opportunity to deliver to them tomorrow 25 September. If no delivery by then, my bank will refund the money I paid to Serenta and claim the money I paid back from them. See: https://www.gov.uk/accepting-returns-and-giving-refunds Jim A BSc, SS Law PA, MA (social welfare law, including Consumer Protection Law) Welfare Rights Lawyer”

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Posted 7 years ago

“Flowers not delivered as ordered on 22/09/2017, for delivery on 23/09/2017. I have been refused a refund because they say the courier couldn't find the address, although the name of person, name of street, postal town and postal code were provided. I have been refused a refund, so have given them full address ( which is the recipients work address) and "without prejudice" agreed so long as they are delivered tomorrow 25/09/2017 between 8.00am and 5.00pm, the matter is closed. If not I will proceed to use my bank's resolution scheme to claim a refund. This is covered by the Sale of Goods Act 1979 as amended by the Consumer Rights Act 2015. If paid for by Credit Card, use the Consumer Credit Act 1975. Jim A Welfare Rights Lawyer”

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Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews