Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered for a friend who had just moved. Gave the correct address in a flatted area and asked for the courier to 'knock loudly'. However they had not checked it was the right flat and left them, to then find their eventual way to the right flat nearly two days later. Saying that my friend was very pleased with them. But it's a shame she missed two days of their beauty!”

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Posted 8 years ago

“The flowers have still not been delivered 3 days after ordering. Have contacted the customer service still no response. Money taken from my account. Have had to ask if they have been delivered to my friend who has had a new baby so has totally ruined the surprise.”

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Posted 8 years ago

“My friend didn't receive the flowers, wasn't home but apparantly they were deliveredand signed for. Good contact initially but now no wod since I asked for a copy of the delivery note and evidence of who signed for them. These were sympathy flowers on the death of a close relative of my friend. Very disappoined, wont be using this company again.”

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Posted 8 years ago

“Very poor service, flowers were delivered and left behind a gate with no card left for my mum to even know they had been delivered. Flowers that arrived looked nothing like what I ordered either! Very disappointed won't be ordering from there again!”

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Posted 8 years ago

“DISGRACEFUL ....I ordered from Australia, for an 80th birthday. My sister-in-law said they were quite old and brown when they arrived. So So disappointing for her, I think you should send her a fresh bunch of flowers.”

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Posted 8 years ago

“Not happy, sent wrong flowers then fobbed off with empty apologies. Would never use this lot again.”

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Posted 8 years ago

“I could have bought a better bunch of flowers for half the price I paid from you at a supermarket or petrol station. I have put a picture on face book and people agree they are of poor value”

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Posted 8 years ago

“Shocking ,, flowers got deliverd with wrong name on so they was returned as no one here by that name ..ive emailed customer services 3 times as they dont have a phone number that was 3 days ago so as it stands ive paid for flowers bit havnt got them and no one to contact ..need to sort themselfs out”

Helpful Report

Posted 8 years ago

“I paid for the delivery to be before 10:30 and they arrived 4 hours late when the recipient wasn’t in and only option was to leave them in the porch! When they did arrive, we wasn’t happy with them at all. They were all closed flowers so we were told to wait for them to finally open to look like the bunch I ordered which were Spring time deluxe!”

Serenata Flowers 1 star review on 2nd October 2017

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Posted 8 years ago

“Awful quality, flowers already dying and mould developing on some after 2 days. Very unhappy.”

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Posted 8 years ago

“Not happy with flowers did not look anything like the photo for the money that bad had to go out and get some more as it was for wife's birthday”

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Posted 8 years ago

“flowers are not worth 20.00 ,small bunch.recieved email 7 am,delivered at 5 pm,in box for 10 hrs,some were dead.very disapointed.”

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Posted 8 years ago

“A very bad experience. I could not change the delivery instructions for a starry even though I was sent emails saying that I could. The flowers that arrived were awful not fresh and did not look at all like the picture online. I have pictures of the glowed which were brown and horrible when they arrived. Very disaffiliated, I will not bhave ordering from here again!”

Serenata Flowers 1 star review on 1st October 2017

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Posted 8 years ago

“Very poor sent wrong flowers then i got caught in an e mail frenzy to gpet 50% of my money back.”

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Posted 8 years ago

“Flowers weren't delivered”

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Posted 8 years ago

“Appauling flowers suppose to be a grandissimo bunch they look like a £5 that i could of got from tescos , they are a disgrace i would like to be compensated or some decent flowers as an apology”

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Posted 8 years ago

“Revieved a text at 07.36 stating that birthday flowers where on route my partner did not receive them until 16.20. Flowers where nice not the service”

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Posted 8 years ago

“2 of the flowers were lifeless ,smaller ,quality and size disappointed with.”

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Posted 8 years ago

“Flowers were not delivered, I was not informed- took two days for them to find out why the flowers did not arrive = no flowers for my mum and moment ruined”

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Posted 8 years ago

“Flowers ordered for a funeral. It was not made clear that an additional delivery charge was needed to ensure they arrived at the funeral directors in time for the funeral. As a result they were not delivered in time. Then I found out that they had not been delivered to the funeral directors at all, even though I put this down as the recipients address (in my book that's where you expect them to be delivered!!) instead they delivered later in the day to the crematorium????????????”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews