Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were a different colour to what they were advertised on the website. There were hardly any flowers in the boquet. The £20 price tag did not reflect the flowers that were sent as a gift. The boquet looked like a £5 supermarket boquet not a bunch of ‘quality’ flowers from an online florest. I would not reccomend this website and i definatly would not order from yourselves ever again.”

Helpful Report

Posted 8 years ago

“Very disappointed.flowers did not arrive on the day ordered dispute being ordered a week in advance. A special day that cannot be repeated went with out my gift. Won't use again and won t recommend.”

Helpful Report

Posted 8 years ago

“I pre ordered flowers as I would be away when it was a friends 'special birthday'. Flowers were delivered but they failed to put the message with the flowers I painstakingly made when ordering the flowers. The upshot of this very bad error was that my friend thought I had forgotten her birthday and had not a clue as to who the flowers were from. This is a really bad mistake and I am very very disappointed. As a new customer I do not think I would use them again.”

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Posted 8 years ago

“Only giving them one star would like to give zero false delivery updates flowers not delivered . Please do not order from this company and save your money”

Helpful Report

Posted 8 years ago

“I ordered these flowers for my mums birthday and was very disappointed when I went to her house and saw the flowers for myself. I ordered a Deluxe bunch of flowers with a vase and I am sure she did not get what I ordered. The bunch of flowers was in a small bag of water and the bunch was so small there is no way this was a deluxe bunch. The flowers were delivered in a cardboard box, they came with no flower food,most of the flowers were crushed and there wasn't even a small card as with other flowers I have ordered in the past from other company's with the name of the flowers on it or a small guide as to how long they should stay in the bag of water before transferring them into a vase as the one I ordered did not come. I will never use this company again and for value for money I would have been better off buying from a super market. The money I paid for this bunch I would have got a bigger beautiful gift rapped bunch of flowers if I had gone into a florist in person.”

Helpful Report

Posted 8 years ago

“This is my second review as it didn't post my first as a left no stars. The flowers have not been delivered from last week. I have had no response from the website with my query. The company has taken money from my account. Very poor.”

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Posted 8 years ago

“Rubbish delivery No email tracking for me to see turned up at 3pm on the day of my wedding anniversary appalling I won't use again . The flowers wasn't worth the money at all could of got better from supermarket”

Helpful Report

Posted 8 years ago

“Failed to deliver. Ordered flowers on the 4th to be delivered on the 7th & they didn't turn up. Very disappointed as they were for a wedding anniversary.”

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Posted 8 years ago

“One package was delivered to my parents 60th wedding anniversary get-together as promised. The second was delivered a full day late, so missed the anniversary. Customer service makes it impossible to speak to a person or clean up anything. Absolutely no way I can ever trust this business. After missing the delivery date, I wrote in their on-line form and requested a personal apology to the recipient at time of delivery but that request was also ignored, without a reply to me. Recommend doing business elsewhere. This company only wants money and does not deliver the service it promises.”

Helpful Report

Posted 8 years ago

“Avoid using this company. Order placed last week and a item never received. No refund and no vomminication”

Helpful Report

Posted 8 years ago

“the flowers looked very nice but after three day started to die”

Helpful Report

Posted 8 years ago

“The flowers were not delivered in the time period specifically requested - even though we received an automated message advising that they would be delivered as requested. No-one contacted us to advise that there had been a problem in delivery - although why the driver could not find an Old People's Home that is well known in the area, I cannot imagine. Although we then asked that the flowers be delivered TWO days later, they were delivered the following day - in other words a day earlier than we then wanted. And from the reports and photos that we received the flowers were limp and in no way resembled the arrangement that we had ordered. When one is ordering flowers long distance (from Israel) for your Mother's 103rd birthday, the offer of a 15% refund does not make up for the complete failure in every aspect. And the company policy of having no Customer Service telephone connection, only by e-mail, only served to exacerbate the situation. I can confidently say that I would not recommend Serenata, and will not be using them again.”

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Posted 8 years ago

“Everything”

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Posted 8 years ago

“Requested am delivery & they arrived after 5pm. Driver threw box over gate as office was closed. Pink roses were brown tinged. Poor service. Would not recommend.”

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Posted 8 years ago

“ordered pre ten 10.30 ,flowers delivered to wrong address. contacted Serenata told they would contact me when they knew more. I contacted DPD arranged to have the flowers picked up and redelivered later that day. the following day contact serenata ask why no news from them,why did they not arrange redelivery and why have I not been refunded for at least the delivery charge. Told they were waiting for an email reply from DPD which could take up to 48 hours. I asked why they didn't use the phone Like I did and was told they were an e commerce company and did not use the phone to sort out problems . In my opinion a very poor excuse as it was a blemish on my wife's Birthday but they did not seem too concerned about that. The flowers when opened had several heads that were broken. To me the bunch look quite a sorry state although that could be because my view was spoilt with the disappointment of the whole affair. Also no sorry you had to sort this out yourself even though I managed to save them time and the trouble. Plus saved them money arranging a replacement bunch however that would have taken several days for that which in no way makes up for the poor service ,lack lusture efforts in trying to remedy the situation or the poor state of the flowers. My Wife won't be forty again not sure why I should give serenata another chance. thankfully the flowers were only part of many things arranged for my wife ,I am glad I did not put more money into this part of her special day. three days later still waiting to hear what they think Have escalated the issue but I think their priorities lie else where.”

Helpful Report

Posted 8 years ago

“Flowers didn’t arrive for my mother’s birthday. Arrived a day late, flowers were very dried out and thirsty. Refund was given though.”

Serenata Flowers 1 star review on 7th October 2017

Helpful Report

Posted 8 years ago

“Very disappointed. Flowers looked nothing like the size in the picture despite going foe the extra stem bunch for more money. Will not be using again.”

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Posted 8 years ago

“I ordered The Classic White Cross for my mother for her sister’s funeral. When the flowers arrived the box was very damaged. When I look at the cross a lot of the flowers were falling off and the white roses were going beige. I needed to reattach some of the flowers. The flowers looked old and not fresh, very poor quality for £69.99. This is very poor customer service and I will not be using this company again.”

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Posted 8 years ago

“very old flowers were delivered for my wifes birthday, very dissapointing”

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Posted 8 years ago

“Flowers were left outside, upside down on porch even though my wife was at home and the dog would have heard anyone knocking. When she opened the flowers - they were almost dead and the petals were covered in black marks. A old green tissue was used to supply them water and for some reason there was a broken stick in with them. I would NOT recommend this company. Thanks for ruining our wedding anniversary.”

Serenata Flowers 1 star review on 6th October 2017

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews