Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mother in law that received the flowers didn’t not think the bunch looked good and was not full of flowers as shown in the picture! Very poor feedback from receiptent, definitely will not be using Serenata Flowers again.”

Serenata Flowers 1 star review on 8th November 2017

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Posted 8 years ago

“Flowers dead poor delivery service and not as advertised”

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Posted 8 years ago

“The flowers were not delivered. Some mistake by the delivery driver. Two days after the delivery driver claims that somone signed for them, a neighbour turned up with them saying they had been left on the wrong doorstep. So, no flowers for 88th birthday, old tired flowers two days later. Customer service at serenata? They dont seem particularly bothered. 'cant do anything while we investigate...' they said. I still havent heard back from them. Would not recommend. Will not use again. Will continue to pursue complaint. Feel totally ripped off by people who clearly dont care about customers. Would give no stars if I could.”

Helpful Report

Posted 8 years ago

“My husband ordered flowers for me, a very special occasion and he was let down by this company. Failed delivery with no communication. How this happens in this day and age I have no idea. The delivery even failed again the next day with no apology. They didnt care that they have ruined a very special occasion for us.”

Helpful Report

Posted 8 years ago

“Flowers not delivered and unable to speak to anyone you can only fill in a form. They took four days to contact the courier and despite being initially told they were left in an authorised outbuilding as no one was there. This is a junior school and manned all day. They then said the flowers were left in reception. Everywhere was checked and no flowers found. I used this company as they had such good reviews, but funnily enough if you read the bad reviews they are all has a similar experience to mine. Would not recommend them and will never use them again. I unfortunately did not pay by credit card so I have no redress.”

Helpful Report

Posted 8 years ago

“I am very dissapointed, it wasn't worth my money. My mum was really upset as the flower box was damaged and the flower was half out of its wase.. This is the 2nd time i ordered from this site.. never again..”

Helpful Report

Posted 8 years ago

“Roses that were part of the bouquet died within a day. This is not the first time this has happened. Disappointed as both times they were a gift. Customer service was unhelpful. Will not order from them again”

Helpful Report

Posted 8 years ago

“My Order did not arrive the day it was meant to, supposedly damaged in transit. I then had an email saying , that my order was being despatched the following day (a day late) which again did not arrive. I then cancelled my order as the Birthday had been and gone. I then received and email saying my order was being despatched by at "Knight" chauffeur driven one! which again did not arrive. Therefore I was extremely disappointed in your company. The only positive thing is that you did answer my emails promptly. I have had a refund.”

Helpful Report

Posted 8 years ago

“Flowers got delivers in a box with teddy and balloon thought would be a nice surprise for my fiancé she opened the box the balloon was burst would not return here”

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Posted 8 years ago

“Would definitely NOT use them again, ordered for a friend and then found out that they had to take an urgent trip away to see a dying relative and so would not be at home for at least a week. Called Serenata and they refused to delay the delivery despite the circumstances. I had to drive for an hour each way to go and collect the flowers which had been dumped on my friends doorstep and would have stayed there (or been taken) for a least a week. Totally inflexible company and will happily pay a local florist a little bit more and have a more personal service. Flowers were definitely not worth the money either.”

Helpful Report

Posted 8 years ago

“Flowers ordered 29th October for delivery 30th October, never turned up. Complained and was assured they would be there on 31st October, again no show. Flowers turned up today with the original despatch label on of 29th, and they were dead. They were a birthday present and I was highly embarrassed, they'd been in the box for 4 days. I did get a refund, but was given the impression they were sending a new bunch, not the original dead ones. The bouquet bore no resemblance to the photo and I paid £4.99 for extra flowers. Very unhappy”

Helpful Report

Posted 8 years ago

“The Flowers arrived and the roses were wilting completely. I was told they always arrive like this to protect them and the recipient is supposed to peel off all the outer petals. I was told once this was done they would last at least a week. 2 days later they are dead. after arguing for 2 days I have given up but will never use Seranata again”

Helpful Report

Posted 8 years ago

“The flowers were not delivered!!!!!! The www site was very difficult to follow. I ordered for delivery to Church Cottage, Beachamwell, Nr Swaffham Norfolk, PE37 8BD. After paying a lot of money for a super bunch , I realised that your site interpreted this as 1 Church Lane,Beachamwell. I tried to get this changed but your computer told me it was not possible!!!!! I travelled from Hereford to Swaffham on Sunday to find that my flowers had not arrived. This was very disappointing as well as embarrassing. There was no way that I could speak to anyone on the twlephone. When in Swaffham I tried to find Serenata Flowers, Swaffham but was told that no such shop existed. What a con. I would like my money back in full. If I don't receive satisfaction I will report you to the Trading Standards Authority.”

Helpful Report

Posted 8 years ago

“The flowers were absolutely awful, they never opened up and all died within a few days. Contacted Serenata before writing this review and they said they could not look into the problem as flowers were sent over 7 days ago (it was 8 days ago).”

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Posted 8 years ago

“5 days later and flowers still not delivered. Awaiting money back and you can't even easily call anyone to discuss an issue. Very and will never use again.”

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Posted 8 years ago

“They still haven’t arrived so very disappointing I will not be using yr company again”

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Posted 8 years ago

“They never delivered the flowers! Bought them for my mum, upon contacting them they stated that it will take 48 hours to look into! Errrr... but what about my mums birthday? Still waiting to hear WTF has happened!”

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Posted 8 years ago

“I have previously completed one of these surveys. Flowers ordered early AM for same day. They arrived next day late afternoon. Not acceptable. Were for a special occassion Wendy Nerding”

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Posted 8 years ago

“Product rubbish,still trying to get refund on my purchase,even though I've sent photos as requested.Even the undertaker said they were not up to standard for a floral tribute for a coffin.”

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Posted 8 years ago

“Ordered the flowers for driverly on Friday which they arrived looking a little worse for wear and by Monday all the flowers were dead, paid £40 for these total waste of money. Will not be ordering again.”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews