Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flower I ordered on wife's Birth Day (and of course for our 18th Anniversary on 26Nov) was not fresh and I am disappointed with that. I never use or recommend your service in future.”

Helpful Report

Posted 7 years ago

“The worst customer service ever received. Ordered flowers for next day delivery and they were not delivered. Was offered a refund or redelivery. No compensation for the company’s failure to perform their obligations under the contract. Appalling.”

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Posted 7 years ago

“The person was in the house all day, the flowers and chocolates weren't delivered and to deliver again you're charging me the same value again... What about the 1st order? Does it goes in the bin? Every time you won't deliver you're going to charge me 30 pounds? It looks like a scam to me though”

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Posted 7 years ago

“I received an email Sat 6am to say flowers were out for delivery. I received a second email at 6pm to say courier had made a mistake and flowers were not delivered. It is now Monday lunchtime and I have heard nothing more.”

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Posted 7 years ago

“Flowers were never delivered to the person even though I did get a delivery confirmation. Will never use the service again and will advise others to beware.”

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Posted 7 years ago

“the notice to me stated that the flowers had been delivered. But sadly the recipient is still yet to receive it. while serenta are looking to see what happened, it is quite disappointing that the moment was lost. now im still waiting for delivery 36hours after”

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Posted 7 years ago

“Didn’t look like picture wasn’t impressed when friend showed me them”

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Posted 7 years ago

“Recipient said the flowers were wilting, heads fallen off. Very disappointing”

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Posted 7 years ago

“I have just received a message from my mom in England to say that the flowers were half dead. She was disgusted and very disappointed with the presentation. Looked nothing like the flowers you advertised. Will not be recommending your company to anyone.”

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Posted 7 years ago

“To this day I have no idea if the person received the flowers or not. I had problems with the website during the order and had to go through customer services to get the order confirmed. I was led to believe the order had been confirmed but have heard nothing from my friend OR from Serenata. I received an email asking for feedback and I explained that I have no idea if the flowers arrived, I have had no reply regarding this. Moreover, since the ‘order’ I have had marketing emails each day - since I don’t know if any flowers arrived last time I made an order I’m hardly going to use you again! I am going to have to ask my friend if she received her surprise big birthday flowers and risk he feeling uncomfortable if they arrived and she didn’t say OR upset if they didn’t arrive, and then I’ll be requesting a refund!”

Helpful Report

Posted 7 years ago

“You mixed old roses with younger roses. The they right after they were delivered lots of them were already brown and petals falling off!!! For the amount I paid you Ibwould have gotten a much better bunch of roses in a supermarket! DO NOT ORDER ROSES FROM THIS SITE! A COMPLETELY DISAPPOINTMENT AND WASTE OF MONEY!!!!”

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Posted 7 years ago

“Not delivered on the Birthday, had to be delivered two days late, upgraded thank you, but very disappointed as I ordered with plenty of time for a local delivery.”

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Posted 7 years ago

“Ordered Friday for delivery on Saturday - for a sick relative Now Monday afternoon and still not delivered. Tried to claim no-one was home - despite a house full of people home, 3 cars on the drive and a dog and man in the garden !!! Anyway, we had asked for it to be left on the doorstep -so no excuse !! No-one will phone us and update us - we just get poor vague emails. Flowers will now be 3 days old - and no- response as to what is happening. Company don't publicise any phone numbers - so can't contact them to speak to a human - they only deal with emails despite me having asked for a phone call to update. Customer service is currently appalling - will not use again”

Helpful Report

Posted 7 years ago

“The flowers were not delivered”

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Posted 7 years ago

“Flowers never arrived. They kept blaming the couriers. Any reputable company would have offered at least a discount and redelivery. I was offered nothing so have asked for a refund. Terrible service.”

Helpful Report

Posted 7 years ago

“Flowers didn’t turn up after checking my phone all day should have read the reviews to start with then wouldn’t have used at all.”

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Posted 7 years ago

“The flowers were nothing like what was shown on the website, very disappointing”

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Posted 7 years ago

“Excellent flowers shame about your delivery company flowers had either fallen over or been thrown over as my dad say delivery driver throwing parcels around in the back of the van. So card was wet and flowers messed up. Real shame as they looked lovely”

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Posted 7 years ago

“Missing item in the order and won't re-deliver. Delivery company missing the recipient name when deliver the flowers and just left the flowers with a receptionist. Avoid ordering from this flower website if all possible.”

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Posted 7 years ago

“You ask if it would like to be left with neighbour yet you let a courier firm dpd dictact that it’s perfectly acceptable to not do this simple request which is asked of them instead leave it on the front doorstep in plain view”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews