Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,988 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,988 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 23rd December 2025

670

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't deliver on the day requested Didn't deliver to the address change that was requested because you didn't deliver on the day requested Refunded 15% instead of the £15 you said you would refund Flowers were left over the weekend at the office because you got the change of address wrong No delivery card Wont be using you again to deliver birthday flowers”

Helpful Report

Posted 8 years ago

“Absolutely disgraceful service. I decided to use Serenata Flowers for the first time to order a bouquet for my sister's 50th birthday. I ordered in good time for delivery on her actual birthday but they didn't arrive that day. I got an email at 16:57 that day stating that the flowers could not be delivered due to a problem with the courier. If I had received a phone call, I could have sorted out something else as I am a firm believer of gifts being received on the actual birthday. Very disappointed. On top of that, when I emailed Serenata Flowers to complain I never even received a response. I note the website also states they work around the clock, so I would have expected that if they had an issue with the courier that day, that they could have rearranged the delivery with a different courier. I would not recommend this company to anyone else and I will go back to using all the other florists who have never let me down.”

Helpful Report

Posted 8 years ago

“Flowers looked nothing like the picture and as though they were flung together! Saw nicer weeds in the garden!”

Helpful Report

Posted 8 years ago

“Ordered bunch of flowers on 1st December to arrive 7th December, six days to send, but they send out on 6th. It’s now 10th and no flowers. Birthday has came and gone now, no phone number to contact them just email Pathetic”

Helpful Report

Posted 8 years ago

“Ordered 4days in advance and still they did not reach on the expected day . A day late for a birthday. They were apologetic . Flowers were nice . But time keeping was disappointing.”

Helpful Report

Posted 8 years ago

“Flowers were not delivered on the day that was requested. The recipient has now gone on holiday and the flowers have been left outside of her home to rot for the next 4 days. A whole refund is definitely deserved as this is now a completely pointless gift. I have not received this and don’t recommend seranata to anybody who wants their flowers delivered on time!”

Helpful Report

Posted 8 years ago

“They were ordered for Monday 5/12, not delivered, I was called on Tues to check the address which was correct, no real apology. It is Friday now, and I have received an email from the company saying they have been delivered but they have not. My mother's birthday flowers are now 4 days late and they were ordered at least a week in advance. DO NOT USE THE COMPANY”

Helpful Report

Posted 8 years ago

“Truthfully, very disappointed. £23 for flowers I could have got from Lidl for £5. Ordered for my Nan from my grandfather for their 59th wedding anniversary. Won’t be using again.”

Helpful Report

Posted 8 years ago

“I ordered my girlfriend, flowers and a teddy bear and paid for both to be delivered. Only the flowers arrived. Where is the teddy bear that I paid for”

Helpful Report

Posted 8 years ago

“I have tried to make contact on three occasions using the messaging service you have in place (this seems to be the only way to contact the company) I have had no response on any occasion regarding the order and delivery of a bouquet of flowers Apparently the the courier delivered the flowers to the nominated address, but there was no one at the address to receive the flowers, so the flowers are currently unaccounted for I've ben trying to contact someone since Monday to attempt to find out where the flowers are as I've paid but they were not delivered to Andrea Davy The customer service is none existent and as a customer it seems unexceptable to pay for a service, which has not delivered and fails to acknowledge the numerous attempts made to resolve the issue Perhaps someone will get in touch?? Your order 217953289 for Andrea Davy”

Helpful Report

Posted 8 years ago

“The flowers were not as nice and cheaper than from the ones in the picture online”

Helpful Report

Posted 8 years ago

“I ordered flowers on 27th November for delivery to an AB56 address, and an orchid on the 29th to the same address, for delivery on Saturday 2nd December 2017. I only specified a date for delivery not a time. It was for mum-in-laws 80th Birthday. Neither order arrived on the specified day. They were both delivered Monday 4th December. There was ample time for delivery on the specified day. (The address in NOT in the Scottish Highlands, nor specified as an issue on T&Cs) I was not informed of late delivery. I will not use this service again. Very disappointing.”

Helpful Report

Posted 8 years ago

“What went wrong...stupid company couldn't do a simple thing like deliver my red roses to my daughter on her 50th Birthday...even though I placed the order 2 weeks in advance. Whats so difficult in delivering a bunch of flowers on such an important day? Well it wasn't so important for this company was it?...obviously my order wasn't a priority for them...as they eventually delivered the next day, even though I kept contacting them on the day, asking where my order was...the reply was..the order is out with their carriers...and it could be delivered up to 8.00pm...Well they weren't.....so disappointing...wont ever use this company again...You`d think they would have least try to contact me...asking how they could recompense me or my Daughter in some way...nope not interested...Well I will make sure that I tell as many people as possible how we got let down...Yes I`m dam annoyed.”

Helpful Report

Posted 8 years ago

“Very disappointed! I ordered flowers to be delived in 15th Dec (my aunties birthday) and they arrived on 2nd Dec a day after I had ordered them. No customer tel number to make a complaint. I had to apologise to my auntie as it was 2 weeks before her birthday”

Helpful Report

Posted 8 years ago

“The whole display was poor the roses were half dead. Mum was very disappointed. Won’t be ordering again.”

Helpful Report

Posted 8 years ago

“The flowers were lovely but the presentation was terrible and didn't get the wow factor that I'd hoped for. Instead of my colleague having her beautiful flowers on her desk all day they looked like they were a bunch of flowers bought from the supermarket, this is not what I would expect for the money I paid.”

Helpful Report

Posted 8 years ago

“My order was delivered to the wrong person at the wrong address and all they offered me was to pay half price for the next order. My friend had no flowers for her birthday and I wasted £25. Never using them again! Trading standards ought to investigate this company.”

Helpful Report

Posted 8 years ago

“Shocking flower company flowers was not delivered on two days!!! Still waiting for flowers”

Helpful Report

Posted 8 years ago

“Ordered 5 days in advance to be sure my Wife received them on our anniversary, flowers delivered 24 hours after they should have been, and in a poor state when they did arrive. Needless to say they have not lasted as long as they should have done. Sorry, but will not use Srenata again!”

Helpful Report

Posted 8 years ago

“Flowers were delivered 24 hours too late. We had paid a premium for delivery before noon. Not good.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 5,988 reviews