Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.37

3.4 Rating 5,977 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

Questions

Metrics

3.4

Based on 5,977 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Serenata Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have tried to make contact on three occasions using the messaging service you have in place (this seems to be the only way to contact the company) I have had no response on any occasion regarding the order and delivery of a bouquet of flowers Apparently the the courier delivered the flowers to the nominated address, but there was no one at the address to receive the flowers, so the flowers are currently unaccounted for I've ben trying to contact someone since Monday to attempt to find out where the flowers are as I've paid but they were not delivered to Andrea Davy The customer service is none existent and as a customer it seems unexceptable to pay for a service, which has not delivered and fails to acknowledge the numerous attempts made to resolve the issue Perhaps someone will get in touch?? Your order 217953289 for Andrea Davy”

Helpful Report

Posted 7 years ago

“The flowers were not as nice and cheaper than from the ones in the picture online”

Helpful Report

Posted 7 years ago

“I ordered flowers on 27th November for delivery to an AB56 address, and an orchid on the 29th to the same address, for delivery on Saturday 2nd December 2017. I only specified a date for delivery not a time. It was for mum-in-laws 80th Birthday. Neither order arrived on the specified day. They were both delivered Monday 4th December. There was ample time for delivery on the specified day. (The address in NOT in the Scottish Highlands, nor specified as an issue on T&Cs) I was not informed of late delivery. I will not use this service again. Very disappointing.”

Helpful Report

Posted 7 years ago

“What went wrong...stupid company couldn't do a simple thing like deliver my red roses to my daughter on her 50th Birthday...even though I placed the order 2 weeks in advance. Whats so difficult in delivering a bunch of flowers on such an important day? Well it wasn't so important for this company was it?...obviously my order wasn't a priority for them...as they eventually delivered the next day, even though I kept contacting them on the day, asking where my order was...the reply was..the order is out with their carriers...and it could be delivered up to 8.00pm...Well they weren't.....so disappointing...wont ever use this company again...You`d think they would have least try to contact me...asking how they could recompense me or my Daughter in some way...nope not interested...Well I will make sure that I tell as many people as possible how we got let down...Yes I`m dam annoyed.”

Helpful Report

Posted 7 years ago

“Very disappointed! I ordered flowers to be delived in 15th Dec (my aunties birthday) and they arrived on 2nd Dec a day after I had ordered them. No customer tel number to make a complaint. I had to apologise to my auntie as it was 2 weeks before her birthday”

Helpful Report

Posted 7 years ago

“The whole display was poor the roses were half dead. Mum was very disappointed. Won’t be ordering again.”

Helpful Report

Posted 7 years ago

“The flowers were lovely but the presentation was terrible and didn't get the wow factor that I'd hoped for. Instead of my colleague having her beautiful flowers on her desk all day they looked like they were a bunch of flowers bought from the supermarket, this is not what I would expect for the money I paid.”

Helpful Report

Posted 7 years ago

“My order was delivered to the wrong person at the wrong address and all they offered me was to pay half price for the next order. My friend had no flowers for her birthday and I wasted £25. Never using them again! Trading standards ought to investigate this company.”

Helpful Report

Posted 7 years ago

“Shocking flower company flowers was not delivered on two days!!! Still waiting for flowers”

Helpful Report

Posted 7 years ago

“Ordered 5 days in advance to be sure my Wife received them on our anniversary, flowers delivered 24 hours after they should have been, and in a poor state when they did arrive. Needless to say they have not lasted as long as they should have done. Sorry, but will not use Srenata again!”

Helpful Report

Posted 7 years ago

“Flowers were delivered 24 hours too late. We had paid a premium for delivery before noon. Not good.”

Helpful Report

Posted 7 years ago

“Paid for guaranteed delivery before 10.30 But didn't even arrive that day! My first experience of ordering flowers so did a bit of research... What a waste of time! Website has all the bells and whistles but that is just a facade for terrible service. Ruined opening day of my Girlfriends pantomime season as she thought I'd forgotten as usual... I'm a Yorkshireman so not famed for flower giving. This put me right off the idea of ever doing it again. Thanks Serenata Avoid avoid avoid!!!”

Helpful Report

Posted 7 years ago

“Delivery time wasn't met even though I paid £10 extra Flowers were all broken They were left on the doorstep even though the instruction was to leave with neighbours The flowers did not match the flowers ordered. If I could give a zero star rating, I would. The worst customer service ever”

Serenata Flowers 1 star review on 1st December 2017

Helpful Report

Posted 7 years ago

“Failed to deliver flowers to a dear friend, on her birthday, as promised. Despite paying a premium for the delivery service. Flowers arrived a day late. When I apologised to my friend for the late delivery. Learned that the flowers I had delivered previously from Serenata, to her. Had died off within a week. Usually flowers in her care last two to three weeks. Will never use the company again.”

Helpful Report

Posted 7 years ago

“Flowers were delivered 2 days late. No means to phone anyone and they told me they were going to refund me. This has to be the worse experience of buying flowers ever. DO NOT USE THIS SERVICE.”

Helpful Report

Posted 7 years ago

“Flowers did not arrive after waiting 4 days. Contacted the company on numerous occasions to request the flower, was ensured that the flowers would be delivered the following day. They where not, then was asked to give a different address as some hospitals may not accept fresh flowers. Terrible service, will not use again and will ensure that everyone I know is discouraged from doing as well.”

Helpful Report

Posted 7 years ago

“Flowers were delivered late, and the incorrect bouquets size was delivered- it was a smaller one than was ordered and paid for. Would not recommend.”

Helpful Report

Posted 7 years ago

“Flowers were delivered late - a day after the order was for. I booked well within the deadline, and the order email confirmed my choice of date. I raised this issue via the 'contact' section of the website but I have not heard back. That was 24 hours ago. Do not trust their claims of guaranteed next day delivery if you book before the deadline.”

Helpful Report

Posted 7 years ago

“I don't know went wrong your end but I have paid money for nothíng”

Helpful Report

Posted 7 years ago

“I ordered on-line, and the flowers were delivered but left in a bush!! The recipient was away and came back the following day and only saw the flowers because a neighbour happened to spot them in the bush! NOT very impressed at all....wont be ordering again from them!”

Helpful Report

Posted 7 years ago

Serenata Flowers is rated 3.4 based on 5,977 reviews