Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,022 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,022 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 18%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 23rd September 2026

672

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've used these before with no issue but after this I will never use them again. I'll go to Interflora instead. I ordered flowers over a week ago for delivery to elderly aunt on Saturday 23rd with special delivery instructions stating 'be patient'. Email said delivered but my Aunt said she hasn't had them. Because you can't phone Serenata Flowers, email only which is convenient for them, I filled on the customer service form. No one got back to me till next day 24th. Was told delivery driver left them outside door. I explained the delivery instructions stated to be patient but driver obviously hadn't bothered to wait. She lives in a cul-de-sac in a respectable area so the parcel would still have been there. I asked for another delivery that day but they refused saying they have to do an investigation first! I asked what I was supposed to give my aunt for Christmas instead, only to be told they wouldn't do anything till the new year. It's disgusting that I now am unable to get anything in time and despite adding my phone number to the customer service form they couldn't even be bothered to call me. Cowards! Hope they're proud of the fact they've ruined part of our Christmas.”

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Posted 8 years ago

“Flowers never came within delivery time also were not received by my friend. Been going backwards and forwards trying to amend my order. Refusing to give any kind of refund or accept responsibility. Spent £40+ on flowers that never came and still trying to get a refund. Not happy, will never order from you again and will be telling people about the service and to avoid using you.”

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Posted 8 years ago

“The flowers received looked nothing like the picture, I gave that feedback at the time and requested a refund but they told me that I was wrong and did nothing. Image off of internet below and actual flowers after it.”

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Posted 8 years ago

“i was advised that the flowers may be refused delivery by the hospital so provided an alternate address. They were never received and the customer support is almost non existent.”

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Posted 8 years ago

“Failed to deliver on time, day late on my anniversary! Also only informed me of the delay once I chased them! Very disappointing to not be able to even speak to anyone, all feedback via email!”

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Posted 8 years ago

“Paid £50 for a pathetically small Christmas bunch in a glass bowl. 5 red roses (2 squashed) and 4 apples (1 which was not attached and bass started to rot. Two random sticks sticking high out of the middle. Waste of money!!!”

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Posted 8 years ago

“I was disappointed when I saw the arrangement.coming from a florist. Just a container filled with greenery and an apple and slices of orange.”

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Posted 8 years ago

“I put in 2 orders with you on 18 December for 2 colleagues at work - I chose to pay an extra £4.95 to ensure that they were delivered before noon on Wednesday 20 December. One order was delivered after 5 pm on 20 December - the other did not arrive until 3 pm 21 December. I am annoyed that I paid extra to ensure they were delivered on time and they were not. Please can I have a refund of that extra charge? The flowers were nice but your service was not. Catharine Morris”

Helpful Report

Posted 8 years ago

“The flowers were not delivered on the date I asked for,which was my wife’s birthday. I had a family member wait in all day and the flowers never came,it’s the first time in 8 years my wife didn’t have flowers on her birthday. I emailed customer services and they had the flowers sent 2 days later. And when I did receive them,some of the Lily heads had broken off in transit. This was the first time I used them. I will never again. Absolutely awful,don’t waste your money.”

Helpful Report

Posted 8 years ago

“I had ordered a card to be delivered with the flowers. No card was attached, consequently the people didn’t know who had sent the flowers. Hopefully someone from the company will read this and call me with an explanation.”

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Posted 8 years ago

“Despite multiple requests to amend the delivery address I was told this wasn’t possible. Flowers were lovely but the impact was lost due to inflexibility Cheers”

Helpful Report

Posted 8 years ago

“Very very poor service no contact number when something goes wrong would never order from Serenate Flowers again!”

Helpful Report

Posted 8 years ago

“Very very poor service no contact number when something goes wrong would never order from Serenate Flowers again! failed to deliver order so just refunded me with out telling me!”

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Posted 8 years ago

“Ordered for my wife’s 60th birthday. Flowers failed to arrive. Courier had left them at another unknown address for no apparent reason. No card left stating where they were. Won’t be using again. Will get them from M&S next time”

Helpful Report

Posted 8 years ago

“Delivery did not arrive on the date agreed I sent 2emails did not receive an answer Flowers delivered next day No explanation given”

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Posted 8 years ago

“Poor quality, what was delivered was no where near what was pictured on the website, absolute rip off, could have got better and more from Aldi for less money, will never use again.”

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Posted 8 years ago

“I sent my sister some flowers to welcome her home from major surgery. What arrived was absolutely nothing - NOTHING like the image on their website. It was a couple of flowers thrown together. It was embarrassing ! The petrol station bouquets are far superior.. this is fraud ! The reviews are probably bogus too..”

Serenata Flowers 1 star review on 20th December 2017

Helpful Report

Posted 8 years ago

“Ordered a basket of plants. The box had clear instructions for the way around it should be however, along the delivery chain, someone must have dropped the box. Some how the basket should have been secured inside. Plants were bruised, upside down and out of the soil/moss. It was a disaster. I have now tried to send pictures and complain 3 times now- i'm hoping that it will be third time lucky.”

Helpful Report

Posted 8 years ago

“Appalling service and poor quality flowers. Flowers arrived 2 days late and wilted within another 2 days. Was told I was not allowed to complain because I had not done so within 7 days of the delivery date. I did complain within 7 days but they said it had to be within 7 days of when they were meant to be delivered! Ridiculously bad customer service. Avoid them or you might be disapointed.”

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Posted 8 years ago

“I ordered some flowers for my sisters 30th birthday. The flowers that my sister received were brown and dying. The delivery driver left them outside on the doorstep when there was someone available all day to take the delivery. The bouquet does not look like anything in the photo. I am so unhappy as this was supposed to be a special surprise for my sisters 30th birthday. I raised a complaint and the advisor (sandy) asked me to send some photos which I did. The advisor then advised me to send some more photos after a few days. I sent some more photos even though the original photos were clear and showed how horrible the flowers were. Another advisor (Fiona) told me that my complaint can’t be looked into further due to the photos being sent late. I was not told that the photos had to be sent within a specific time period (the advisor Sandy) did not even mention this. I would not recommend this company ever! It is the worst company in terms of customer service and products!”

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Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,022 reviews