Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,026 Reviews

56 %

of reviewers recommend Serenata Flowers

Company Reviews

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3.4

Based on 6,026 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 16%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers for Christmas got email saying tried to deliver which was lies as I was in all day so contacted them and they said sorry ur parcel was damaged in transit total liability of a company so no flowers for family on Christmas shocking company 0/10 would never use again avoid like the plague”

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Posted 8 years ago

“I suggest that you read your inbox before sending this mail. My opinion is that your service is dreadful. bjs”

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Posted 8 years ago

“The wrong number was on the address.Even though I noticed it immediately it proved impossible to change and the flowers went to the wrong address.”

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Posted 8 years ago

“THESE FLOWERS WERE NOT DELIVERED. THE COPLOW IS A VERY LARGE HOUSE, WITH TWO GATE HOUSES, STAFF COTTAGES AND THE MAIN HOUSE WHICH IS A VERY LARGE 12-15 MILLION POUND MANSION.. THERE IS A SECURITY GATE, WHICH IS UNMISSABLE WITH A TWO WAY SPEAKER CONNECTION. IT RECORDS ANY ATTEMPT TO USE IT. . I WENT THERE FOR DINNER YESTERDAY EVENING, EXPECTING A WARM WELCOME AND THANKS FOR MY CHRISTMAS GIFT OF A LOVELY BOUQUET OF FLOWERS. CAN YOU IMAGINE MY EMBARRISSMENT WHEN THEY HAD NOT BEEN DELIVERED. I am extremely angry. Bryan J Simpson”

Helpful Report

Posted 8 years ago

“I've used these before with no issue but after this I will never use them again. I'll go to Interflora instead. I ordered flowers over a week ago for delivery to elderly aunt on Saturday 23rd with special delivery instructions stating 'be patient'. Email said delivered but my Aunt said she hasn't had them. Because you can't phone Serenata Flowers, email only which is convenient for them, I filled on the customer service form. No one got back to me till next day 24th. Was told delivery driver left them outside door. I explained the delivery instructions stated to be patient but driver obviously hadn't bothered to wait. She lives in a cul-de-sac in a respectable area so the parcel would still have been there. I asked for another delivery that day but they refused saying they have to do an investigation first! I asked what I was supposed to give my aunt for Christmas instead, only to be told they wouldn't do anything till the new year. It's disgusting that I now am unable to get anything in time and despite adding my phone number to the customer service form they couldn't even be bothered to call me. Cowards! Hope they're proud of the fact they've ruined part of our Christmas.”

Helpful Report

Posted 8 years ago

“Flowers never came within delivery time also were not received by my friend. Been going backwards and forwards trying to amend my order. Refusing to give any kind of refund or accept responsibility. Spent £40+ on flowers that never came and still trying to get a refund. Not happy, will never order from you again and will be telling people about the service and to avoid using you.”

Helpful Report

Posted 8 years ago

“The flowers received looked nothing like the picture, I gave that feedback at the time and requested a refund but they told me that I was wrong and did nothing. Image off of internet below and actual flowers after it.”

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Posted 8 years ago

“i was advised that the flowers may be refused delivery by the hospital so provided an alternate address. They were never received and the customer support is almost non existent.”

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Posted 8 years ago

“Failed to deliver on time, day late on my anniversary! Also only informed me of the delay once I chased them! Very disappointing to not be able to even speak to anyone, all feedback via email!”

Helpful Report

Posted 8 years ago

“Paid £50 for a pathetically small Christmas bunch in a glass bowl. 5 red roses (2 squashed) and 4 apples (1 which was not attached and bass started to rot. Two random sticks sticking high out of the middle. Waste of money!!!”

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Posted 8 years ago

“I was disappointed when I saw the arrangement.coming from a florist. Just a container filled with greenery and an apple and slices of orange.”

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Posted 8 years ago

“I put in 2 orders with you on 18 December for 2 colleagues at work - I chose to pay an extra £4.95 to ensure that they were delivered before noon on Wednesday 20 December. One order was delivered after 5 pm on 20 December - the other did not arrive until 3 pm 21 December. I am annoyed that I paid extra to ensure they were delivered on time and they were not. Please can I have a refund of that extra charge? The flowers were nice but your service was not. Catharine Morris”

Helpful Report

Posted 8 years ago

“The flowers were not delivered on the date I asked for,which was my wife’s birthday. I had a family member wait in all day and the flowers never came,it’s the first time in 8 years my wife didn’t have flowers on her birthday. I emailed customer services and they had the flowers sent 2 days later. And when I did receive them,some of the Lily heads had broken off in transit. This was the first time I used them. I will never again. Absolutely awful,don’t waste your money.”

Helpful Report

Posted 8 years ago

“I had ordered a card to be delivered with the flowers. No card was attached, consequently the people didn’t know who had sent the flowers. Hopefully someone from the company will read this and call me with an explanation.”

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Posted 8 years ago

“Despite multiple requests to amend the delivery address I was told this wasn’t possible. Flowers were lovely but the impact was lost due to inflexibility Cheers”

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Posted 8 years ago

“Very very poor service no contact number when something goes wrong would never order from Serenate Flowers again!”

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Posted 8 years ago

“Very very poor service no contact number when something goes wrong would never order from Serenate Flowers again! failed to deliver order so just refunded me with out telling me!”

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Posted 8 years ago

“Ordered for my wife’s 60th birthday. Flowers failed to arrive. Courier had left them at another unknown address for no apparent reason. No card left stating where they were. Won’t be using again. Will get them from M&S next time”

Helpful Report

Posted 8 years ago

“Delivery did not arrive on the date agreed I sent 2emails did not receive an answer Flowers delivered next day No explanation given”

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Posted 8 years ago

“Poor quality, what was delivered was no where near what was pictured on the website, absolute rip off, could have got better and more from Aldi for less money, will never use again.”

Helpful Report

Posted 8 years ago

Serenata Flowers is rated 3.4 based on 6,026 reviews