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Serenata Flowers Reviews

3.4 Rating 5,977 Reviews
56 %
of reviewers recommend Serenata Flowers
3.4
Based on 5,977 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 58%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult

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Serenata Flowers 1 star review on 3rd March 2025
Anonymous
Serenata Flowers 1 star review on 3rd March 2025
Anonymous
Serenata Flowers 1 star review on 19th February 2025
Anonymous
Serenata Flowers 1 star review on 28th December 2024
Anonymous
Serenata Flowers 1 star review on 8th November 2024
Anonymous
Serenata Flowers 1 star review on 8th November 2024
Anonymous
Serenata Flowers 1 star review on 5th November 2024
Alex
662
Anonymous
Anonymous  // 01/01/2019
The flowers received looked nothing like the picture, I gave that feedback at the time and requested a refund but they told me that I was wrong and did nothing. Image off of internet below and actual flowers after it.
Helpful Report
Posted 7 years ago
i was advised that the flowers may be refused delivery by the hospital so provided an alternate address. They were never received and the customer support is almost non existent.
Helpful Report
Posted 7 years ago
Failed to deliver on time, day late on my anniversary! Also only informed me of the delay once I chased them! Very disappointing to not be able to even speak to anyone, all feedback via email!
Helpful Report
Posted 7 years ago
Paid £50 for a pathetically small Christmas bunch in a glass bowl. 5 red roses (2 squashed) and 4 apples (1 which was not attached and bass started to rot. Two random sticks sticking high out of the middle. Waste of money!!!
Helpful Report
Posted 7 years ago
I was disappointed when I saw the arrangement.coming from a florist. Just a container filled with greenery and an apple and slices of orange.
Helpful Report
Posted 7 years ago
I put in 2 orders with you on 18 December for 2 colleagues at work - I chose to pay an extra £4.95 to ensure that they were delivered before noon on Wednesday 20 December. One order was delivered after 5 pm on 20 December - the other did not arrive until 3 pm 21 December. I am annoyed that I paid extra to ensure they were delivered on time and they were not. Please can I have a refund of that extra charge? The flowers were nice but your service was not. Catharine Morris
Helpful Report
Posted 7 years ago
The flowers were not delivered on the date I asked for,which was my wife’s birthday. I had a family member wait in all day and the flowers never came,it’s the first time in 8 years my wife didn’t have flowers on her birthday. I emailed customer services and they had the flowers sent 2 days later. And when I did receive them,some of the Lily heads had broken off in transit. This was the first time I used them. I will never again. Absolutely awful,don’t waste your money.
Helpful Report
Posted 7 years ago
I had ordered a card to be delivered with the flowers. No card was attached, consequently the people didn’t know who had sent the flowers. Hopefully someone from the company will read this and call me with an explanation.
Helpful Report
Posted 7 years ago
Despite multiple requests to amend the delivery address I was told this wasn’t possible. Flowers were lovely but the impact was lost due to inflexibility Cheers
Helpful Report
Posted 7 years ago
Very very poor service no contact number when something goes wrong would never order from Serenate Flowers again!
Helpful Report
Posted 7 years ago
Very very poor service no contact number when something goes wrong would never order from Serenate Flowers again! failed to deliver order so just refunded me with out telling me!
Helpful Report
Posted 7 years ago
Ordered for my wife’s 60th birthday. Flowers failed to arrive. Courier had left them at another unknown address for no apparent reason. No card left stating where they were. Won’t be using again. Will get them from M&S next time
Helpful Report
Posted 7 years ago
Delivery did not arrive on the date agreed I sent 2emails did not receive an answer Flowers delivered next day No explanation given
Helpful Report
Posted 7 years ago
Poor quality, what was delivered was no where near what was pictured on the website, absolute rip off, could have got better and more from Aldi for less money, will never use again.
Helpful Report
Posted 7 years ago
I sent my sister some flowers to welcome her home from major surgery. What arrived was absolutely nothing - NOTHING like the image on their website. It was a couple of flowers thrown together. It was embarrassing ! The petrol station bouquets are far superior.. this is fraud ! The reviews are probably bogus too..
Serenata Flowers 1 star review on 20th December 2017 Serenata Flowers 1 star review on 20th December 2017
Helpful Report
Posted 7 years ago
Ordered a basket of plants. The box had clear instructions for the way around it should be however, along the delivery chain, someone must have dropped the box. Some how the basket should have been secured inside. Plants were bruised, upside down and out of the soil/moss. It was a disaster. I have now tried to send pictures and complain 3 times now- i'm hoping that it will be third time lucky.
Serenata Flowers 1 star review on 20th December 2017 Serenata Flowers 1 star review on 20th December 2017
Helpful Report
Posted 7 years ago
Appalling service and poor quality flowers. Flowers arrived 2 days late and wilted within another 2 days. Was told I was not allowed to complain because I had not done so within 7 days of the delivery date. I did complain within 7 days but they said it had to be within 7 days of when they were meant to be delivered! Ridiculously bad customer service. Avoid them or you might be disapointed.
Helpful Report
Posted 7 years ago
I ordered some flowers for my sisters 30th birthday. The flowers that my sister received were brown and dying. The delivery driver left them outside on the doorstep when there was someone available all day to take the delivery. The bouquet does not look like anything in the photo. I am so unhappy as this was supposed to be a special surprise for my sisters 30th birthday. I raised a complaint and the advisor (sandy) asked me to send some photos which I did. The advisor then advised me to send some more photos after a few days. I sent some more photos even though the original photos were clear and showed how horrible the flowers were. Another advisor (Fiona) told me that my complaint can’t be looked into further due to the photos being sent late. I was not told that the photos had to be sent within a specific time period (the advisor Sandy) did not even mention this. I would not recommend this company ever! It is the worst company in terms of customer service and products!
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Posted 7 years ago
Delivered a month early, in a very bad state. Pot in birdcage was upside down and soil all over the place.
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Posted 7 years ago
Probobly The WORST Customer service I have received EVER - Flowers for a wedding anniversary arrived 2 days late - no notification that they would be arriving late. When they arrived the box was badly crushed all along the side and the top. Before signing for the box I wanted to open it the flowers were in a terrible state!!! two of the lillies had broken heads, there was no protection around the bouquet at all - we refused to accept this package and when contacting the web contact form ONLY complaint department we just had a stream of trite and what seemed like templated apology emails offering refund or a new bouquet which as couldnt be delivered for another 9 days as they were only doing Chistmas flowers this was on the 16th Dec - No offer of an alternative bouquet to arrive sooner - No offer of any compenstaion for the order arriving TWO DAYS LATE AND IN AN UNACCEPABLE CONDITION. They ask for a phone number on there complaint contact form which is the only way to contact the company, then proceed to write to say they only resond by email when we requested a phone call. We have used them in th past with good results, but obviously never again - Their virtually NON EXISTANT CUSTOMER SERVICE has made sure of that.
Helpful Report
Posted 7 years ago
Serenata Flowers is rated 3.4 based on 5,977 reviews